What can be done???

jimm24

A friend of mine had his phone stolen while on holiday,he cancelled it straight away,but when he got back and got his new phone,he received loads of texts and now has a £200+ phone bill,it's never normally over £40

Jon_01

Sounds like who ever stole the phone signed up for a load of premium rate texts.
He need to contact the network and get them to sort it. Their records will show when they were signed up for and then the network can take steps to sort it out and recalculate his bill.

Buzby

Since all the network has done is duplicate the customer's SIM to reprovide service, any ongoing subscriptions that have been subscribed to by the thief before the phone was originally switched off, will automatically be reinstated and the network has no control over these. It may be best to start afresh with a new number.

Jon_01

Buzby wrote: »

Since all the network has done is duplicate the customer's SIM to reprovide service, any ongoing subscriptions that have been subscribed to by the thief before the phone was originally switched off, will automatically be reinstated and the network has no control over these. It may be best to start afresh with a new number.

That is indeed an option, depends on many people have his number I guess...