can't switch suppliers because of two meters?

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Hi, I tried to follow Martin's advise to cap and went to E.on. My present supplier is Scottish Hydro and we are all electric, with storage heaters etc. Our electric bills are over £3000 per year, but I have been told that because we have 2 " MPAN" numbers, we can't switch, I was told this once before by Scottish Power, when I tried to escape before, can anyone help, or are we stuck with this suplier for ever? and yes I did say over £3000 per year!! :confused:
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  • spiro
    spiro Posts: 6,403 Forumite
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    Just because you have 2 MPANs doesnt mean you cant switch supplier but it both must swtich at the same time to the same supplier. The issue may be that the metering configuration you have is of such a type that other suppliers don't offer a tariff, some examples can be Economy 7 (E7) but with a 10 hour night (heating). If you provide the 1st 2 digits of your 13 digit MPAN plus digits 3, 4 and 5 from the top line of the S numbers on your bill I can check what type of E7 configuration you have. In doing this I have no access to information about you I am just using industry standing data.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • louise_marie
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    Dear Spiro, numbers are: 17 and 500 and 523, I tried talking to Hydro first before attempting to switch over to E.ON, but they clearly didn't care whether I switched or not, (They probably knew I couldn't!!) Now Martin says it's too late, but is there some cheaper tarrif?, Regards Louise Marie
  • space_rider
    space_rider Posts: 1,741 Forumite
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    If you have heatwise then that maybe why you have 2 mpans. I believe there are only 2 suppliers that can support the heatwise tarriff, ie bill you. One is Eon and I think the other one maybe Npower. To be able to use whichever supplier you want you would need to get Eon to change your heatwise meter to an economy 7 meter but you won`t get 10 hours of off peak you would only get 7 hours. You would need to make sure that your stor rads are decent enough to provide you with enough heat otherwise you would have to subsidise it with other forms of heating.
  • brysiewysie
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    Eon don't offer an E10 capped product so you'd have to consider the meter exchange suggested. Eon charge £50 for exchanging your meter, unless you are a priority services register customer (on certain benefits, over 60 etc).
  • spiro
    spiro Posts: 6,403 Forumite
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    Dear Spiro, numbers are: 17 and 500 and 523, I tried talking to Hydro first before attempting to switch over to E.ON, but they clearly didn't care whether I switched or not, (They probably knew I couldn't!!) Now Martin says it's too late, but is there some cheaper tarrif?, Regards Louise Marie
    I have just checked, the MPAN with the 500 is your heating but the switching times are control by a tele-switch (radio) so I cant tell you the times or how long you get. The MPAN with 523 is the 24/7 meter. If you search this forum for Economy 10 or E10 (I think) someone has posted the 4 suppliers that offer a tariff that may suits you.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • louise_marie
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    I have read all advice given, many thanks for all contributions, I will get back on to E.ON and give it another whirl! Many thanks to Martin as well, for providing us all with this ability to "Buck the System" and hold on to some of our hard earned cash!! Louise Marie :T
  • elektra
    elektra Posts: 1,361 Forumite
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    I once spoke to Ebico (who use Southern Electric billing ) about a similar matter. They thought if they could do it it would have to be 2 separate bills eg 2 cust ref numbers.
    Maybe EON could do it this way.
  • space_rider
    space_rider Posts: 1,741 Forumite
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    It says on the website that Eon may charge to change your meter. But I would think if you phoned and told them that you can`t afford to have the heatwise meter then they may change it free of charge. I used to work for them when they were Powergen and they never used to charge then. You were charged for moving a meter depending on how far away from the main fuse board it needed to be.
  • brysiewysie
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    It says on the website that Eon may charge to change your meter. But I would think if you phoned and told them that you can`t afford to have the heatwise meter then they may change it free of charge

    Eon do charge for all meter exchanges now and non-minor meter moves. It's only been the case for the last month or so. The only exception is if you are a 'vulnerable' type customer.
    I once spoke to Ebico (who use Southern Electric billing ) about a similar matter. They thought if they could do it it would have to be 2 separate bills eg 2 cust ref numbers.
    Maybe EON could do it this way

    Eon will not produce 2 bills, they can cope with an E10 meter, they just don't offer a price protection product for these types of meter.
  • millymollymandy2K7
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    You are probably the same as myself. I'm 2 mpans with Hydro and on their Total Heating Total Contol (THTC). I get about 3 boosts per day from this. I have noticed these tend to be around 3pm 10 pm & 7am approx as this is when I have noticed my water heater boosting.
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