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upvc door won't open!!!

i got up this morning to find my front door will not open. the key turns, and i can hear the lock 'click', but the handle still feels solid in the horizontal position. i noticed that the handle feels very 'floppy' when lifted, when normally there would be a little bit of resistance. i was told to take the door off it's hinges, but they are the type that have screw-in bolts, top and bottom, which are aslo secured in place by grub-screws, which are concealed when the door is closed. does anyone have any ideas as to how i can solve this? oh by the way, hi all. sorry for seeming ignorant, but i am desperate to get this sorted asap.
cheers.
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