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Carphone Warehouse/e2save Possible Redemption Problem
Ms-Money-Penny
Posts: 1,604 Forumite
in Mobiles
I took out a Vodafone contract with E2 Save in May.
After weeks of receiving nuisance calls i telephoned CPW and told them i had an incident number from the police and please could i have a number change. I was then told i didnt need an incident number i could just go into a CPW shop and they would do a free number change for me.
Only it wasn't entirely free, first i had to pay £15.00 for the sim card which will then be credited on my next bill. Then i was told that the number change would cancel the cashback by redemption and it was in their terms and conditions. The sales advisor told me to send Charles Dunston their CEO a nasty email regarding this.
When i got home i logged onto E2 save and their cashback redemption terms and conditions didn't state that it would be invalid with a number change only by changing the price plan.
Has anyone else had this problem. Any advice would be appreciated.
This is just another item to add to my list of problems with CPW/E2Save/OSPS
I will try never to have a contract with them again although its almost impossible as they seem to have cornered the market.
After weeks of receiving nuisance calls i telephoned CPW and told them i had an incident number from the police and please could i have a number change. I was then told i didnt need an incident number i could just go into a CPW shop and they would do a free number change for me.
Only it wasn't entirely free, first i had to pay £15.00 for the sim card which will then be credited on my next bill. Then i was told that the number change would cancel the cashback by redemption and it was in their terms and conditions. The sales advisor told me to send Charles Dunston their CEO a nasty email regarding this.
When i got home i logged onto E2 save and their cashback redemption terms and conditions didn't state that it would be invalid with a number change only by changing the price plan.
Has anyone else had this problem. Any advice would be appreciated.
This is just another item to add to my list of problems with CPW/E2Save/OSPS
I will try never to have a contract with them again although its almost impossible as they seem to have cornered the market.
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