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Water bills

For questions about water supply to your home.

Water rates for unoccupied property
Hi, I hope someone can help me with this. I bought a property in July 2008 that I have been SLOWLY renovating at weekends. It is a victorian property and has been completely stripped back to the carcass with all new plumbing, electric, kitchen, bathroom etc. Southern water are insisting that I owe them over £1400 for…
Water saving showerhead
Hi all, I've been looking at water saving showerheads, and some of them say they are not suitable for certain types of showers. My shower is a Triton LP which, after looking it up on the internet, seems to be a low pressure thermostatic mixer shower. I'm still none the wiser as to what kind of shower that is and what kind…
Water BilL ST - Internal Leak?
Hi I am looking for some advice I brought an ex-council flat inMarch of this year which has a water meter fitted. Today I have received my bill which is a lothigher then I expected. I called SevernTrent to discuss the bill and they said there was defiantly a problem has theyread the meter on the 15th and I updated the…
Family of 4 - Water Meter?
Would appreciate some advice, especially from families on switching to a water meter. I've worked out that on average I pay £37pm through direct debit currently. Would it be money saving to move to a meter. House of 4 (2 adults, 2 kids) although my husband is away most of the time, and only home every other weekend atm.…
Summer hot water supply
Hi all My grandmother lives in her own apartment but pays an annual service charge which covers, amongst other things, the heating and water supply. In summer, understandably, they reduce the number of hours of the day that the heating is on. Whether this is linked or not I don't know but the amount of hot water available…
water stop !!!!
Hi I have just had a new boiler fitted, the plumber found that my stock !!!! is on the pavement to the front of the property. It is a shared one, 3 houses, so when its turned off for any reason 2 other houses loose their water as well. He said that if I rung the water company, and explained, they reduce your water bills,…
Watersure scheme
I definitely quality with one of the conditions & have a meter, do I automatically qualify with capping ? That's what I read. However ofwat site says I need to be on one of several benefits, which I'm not. Where do I stand? Company will be investigating if there is a leak since our usage is double average. If there is no…
Surface water drainage charges
Hi , I have now had a letter from united utilities to confirm that I should not be paying for surface water drainage . They say they will send a new bill for this year ! , but I have been over paying for a service I have never had for the past 15 years ! . Can I reclaim this money back ? Who should I contact ? . Thanks for…
Chased for water bill i did not know about 3 mths after moving out
I was recently living in Bournemouth for 6 months, and paying a water company the whole time. Since I have left the house over 3 months ago I have been contacted by a separate water company claiming i owe them for water. I explained my account was with another provider to which they said that company was just for sewerage…
Just found out that we are paying for someone elses water!
we have had our water meter for a year, and after 3 months of trying to get the water company out to see why our bill was so high. they discovered that our meter is hooked up to next doors water supply!!
Water account cancelled by someone unknown
Hi, On Saturday I noticed a letter from Thames Water in my postbox addressed to 'the occupier' - strange I thought, I have an account with them and paid them just a few months ago. Tried to call at weekend but they were closed, so this morning finally got through. They said someone had cancelled the account just over a…
acqua tec ...anyone know their water filtering
system? any thoughts? thanks!
Given housemate money for the water bill but worrying it will not get paid.
I live in a student house and there are 6 of us on the water bill. We have gave one of our housemates the money for the water bill but we have found out that he might not be paying it and going to be leaving without 3 months of the water being paid! We have of course talked about it with him, but he is one of the biggest…
Yorkshire bill doubled and more
Received letter today saying we're using too much water and our bill is going to more than doubled. Shocked and stunned I called them. They said it appears we've always used a lot based on meter readings and their monthly bill is based on average use of 2 adults doing a load of washing a day, 2 showers, gardening etc Told…
unexplainned rise in water usage - no leak help please
Hi My water usage has been between 50 -55 cubic meters per 6 months since I have lived at this address about 5 years my latest water bill shows 67 cubic meters. I have checked and have not got a leak (checked meter ). I had a shower put in at christmas and I thought this would reduce usage futher not increase it. We are…
REallt peeved with Watchdog's interview tieh the regulator
Why? Because it's getting like a non-stop record, the phrase "it's what the customer wants" I'm sorry but that is really lame. The customer demands buckets of cold water when they want it. Cold water that is safe to drink. That is it. The customer doesn't want state of the art computer systems, call centers, multi million…
Advice sought on Hot Water
Our 5 Bedroom house has 38Cdi Combi Boiler installed last year as per a CORGI installer advice.It has got 3 ensuite and a family bathroom.Since our parents moved in we find our water pressure is too low in showers(and sometimes trikling) when any two ensuite is used or a shower and tap elsewhere is in use. We would like to…
Can I install and water meter without permission from my landlord?
Hi, My Fiance and I are in a rented 3 bedroom (2 doubles, 1 single(box) room). Both of us work full time and feel we would be better off having a water meter installed. We currently pay £50 a month unmetered and my mother in a 4 storey 3 double bedroom house with 2 occupants only pays £26 a month on a water meter. Prior to…
Cut Water Bills in Half
I was paying £26 per month to Anglian Water. I was given a tip, which I followed, and now my water rates are £8.00 per month. So what was the tip? Buy a large water butt and connect all the guttering round your house together and lead it to one down pipe which goes into the water butt. When it rains, all the water landing…
A 'quick' water meter
Pardon my ignorance, but I would assume that if there is no running water inside a property or its garden that the water meter should NOT move? I think I have either an issue or perhaps, more likely, a leak, whereby with no running water whatsoever, my water meter moves its large dial (one ten-thousandth of a cubic meter…

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MSE News

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If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
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Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
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Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
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Applied for South West Trains 'boundary fares' compensation? Act now to claim it
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Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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