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Water bills

For questions about water supply to your home.

Foul water from extension draining into surface water drain. Who is liable ?
United utilities asked to survey my drains in January and I have had a letter today saying the foul water from my 9 year old extension shower room is going into the surface drains. Who is liable for this error, the architect who drew up the plans or the builder who did the work or the council building inspector who checked…
who should read the meter?
Q as above I live in a flat alone and on setting up a new account they estimated my usage at £19 p/m fast forward 6 months I moved out to another flat and they'd already just read both meters and upped it to £30 which is fine as my g/f stays regular along with my 2 boys. I've just been asked to provide a reading to avoid…
Strange water bill in current tenants' names
Greetings, I have let a small flat to 2 tenants about 1 month ago. As I had some urgent business to attend to, I was abroad from the next day tenants moved in until this week, when my tenants showed me a strange water bill (Thames water) in their names -- one person as account holder, and the other on as additional account…
SW Water don't care we have free supply!
So we discover during building renovations that a random pipe in the house we've owned for 2 years is actually a 2nd rising main. Unmetered, and it taps into a pipe which is shared by our neighbouring preschool and allotment site. Understandably, we would like this pipe cut off. We have no plans to actually use this water…
Scottish Water have left me in the poo..... Should I have to claim on my insurance.
Moved to insurance forum. https://forums.moneysavingexpert.com/discussion/comment/62017009#Comment_62017009 .
I am paying alot more
Hi I have owned this house for 11 years . My water rates this year are £650. I have always paid on time. And it just got me thinking how do people on benefits afford these water rates. Anyway I have spoke to a number of neighbours and they are all paying £30 a month max, we live in a very modest 3 bed semi. None of my…
Broken boiler Help!
Hi, Three weeks ago my boiler in my flat I share with my friends started to break. It would work for a bit then a light would show up that it was not working. A week later it completely packed up so my friend contacted the landlord and reported it. He said he would send someone out to fix it. A week later we hadn't heard…
Landlord Permission to get water meter fitted?
Hi I've just received a huge water bill for my newly rented property, I wasn't aware when we moved in that the property was un-metered and there is nothing in my contract about this either. I've called our supply and they have suggested that we get a meter installed as out bill is almost 5 times as much as our previous…
Unpaid water bill
Have received a letter from a solicitor working on behalf of Southern Water advising that I owe £522.00 dating from 2006-2009. I understood that my rent at this property included water bills. i cant raise any evidence to back this up as the agent for the property no longer exists and my rental agreement is completely…
water softening
Can anyone recommend a place or site to buy a good water softener in US.
HUGE water bill, what next?
My MIL moved into sheltered accommodation back in December and has just got her first water bill, it is nearly five hundred pounds! I have a four bedroom house and three kids and mine is only two hundred pounds a year! They came out and re-read her meter from the outside and it has gone up a huge amount since the original…
0.5 m3 per day for water
Hi all, first time on a meter and online it states we are using 0.5 m3 per day, is this normal for a 2 person household? We are in most days as well so it probably gets used quite a lot.
Kids moved out
We have five children who have now all left home.I pay around £45 every month to Thames Water by DD.As our water usage has now gone down would the above company take notice and reduce the DD.Just need some advice before I contact them. Mark B
Water company profits
http://www.telegraph.co.uk/finance/newsbysector/utilities/10109140/Water-giants-profits-and-tax-morally-questionable-says-Ofwat-boss.html
Sewage backflowing into my house through drain when it rains.
Hi all Hope this is in the correct place. I've lived in an old 2 storey house near the bottom of a hill down which runs a road for 10 years. Downstairs there is a shower room / toilet & the house borders directly onto the pavement. (The house was built in 1895). Its a small rural village (population 400ish) and there has…
Shared drain - who pays?
Hi On my patio we have a drain cover which (roughly every 2 years) blocks up and leaves lots of ummn, "toilet waste" all over the patio. I currently cover external drains by paying extra on my boiler cover, but someone has told me that since it's a *shared* external drain between us and the neighbours (the other side of…
any way to work out new water rates for a property?
Wondering if anyone can help, we are looking to move into a 3 bed house, there are 2 of us at the moment and a baby on the way. The house that we are looking at is a big 1900 victorian 3 level kind of house with a loft room. Is there any way to find out how much water rates would likely be? I cant find any guidance by…
Recompense due from Severn Trent?
Hello all, new here, hope someone can offer advice - I have searched the forums and have not found a similar query. We moved into our house in 1999. Today received notification from Severn-Trent (ST) that from then until 2007 they had been wrongly charging us for surface drainage. In view of this we are being refunded…
Severn Trent water and court
Hi i hope somebody can help with this, we moved in to our council flat last april, got water bill mid july with a final demand, as my wife is on DLA and i am her carer i asked for a payment agreement, the said i had to pay £30 per month to pay bill before next bill was due to which i agreed, i made first 3 payments and due…
Water Bill / Court Fee
Simple one someone might be able to answer..... if you get county court papers come through claiming you owe Anglian Water £300 + £65 in court fees, and you accept the owed amount and pay off the £300 outstanding the same day you get the papers through the post...... are you still liable to pay the £65 even though you have…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Water bills

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