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Water bills

For questions about water supply to your home.

Waste Water Rebates
Just had a cold call from a company assuring me that for a £99 upfront fee they 100% guarantee to reclaim 5 years waste water rebate. In my case it would be £200 per year - sounds to good to be true. There website utilities cost saver states : 'With Surface water / Waste water charges this is something the water providers…
Reasonable Increase or Noit?
Hi All, I am living in a 2 bedroom property with my wife and our baby. I've just had my yearly water statement through and I'm a little shocked! We've always paid in the region of £29.00 per month for water on a water meter. We have the usual appliances, no garden plants to water though or power shower and this seemed…
Entertain me...
I'm stupid. I have never understood water bills and the different parts they refer to (no excuse, I should find out). Anyway, I've spoken to my water provider today as I moved recently. The lady announced that I'd be paying less per month as I wouldn't have a 'water surface charge' (or something like that) at this…
Why water bill varies so wildly from property to property?
Hi everyone, Just moved in a new house in the same area of Birmingham. Monthly bill (company is Water Trent) changed from £27 to £59, that's almost twice the amount ! They told me the bill is based on the property. But what is the reason for that? Why the cost should be so awfully different?
Shower Supply Pressure?
I'm trying to work out (as accurately as possible) how much water my shower uses during a 3 minute shower. I've got a graph of Flow Rate in L/mins vs Supply Pressure in kPa from the shower manufacturer for my particular shower. The Supply Pressure quoted on the chart is the supply pressure to the shower which is not the…
Water flow rates
I'm just renovating my father's house, and noticed that the water flow from the taps is really high (seems to fill a sink twice as fast as the ones at home). As I've just arranged for a water meter to be fitted, I wonder if anyone knows how to reduce the flow. I assume I could change the taps but this seems like an…
Anglia Water Customer relations - an update
Since July 2012 I have paid another £572-03 in charges. So the current position is that I have had my water supplied by Anglia for twenty eight years and have now paid many thousands of pounds plus £572-03 in charges. Unfortunately it is still not possible for customers to change suppliers and until an element of…
Difference in water bills
Pay twice a year and the bill issued in June is always much more, almost double. Any reason for this ?
I screwed up & now panicking.
Hi, I live in Essex and have been living at my house for 3 years. When I moved in there was a demand from Anglian water, with whom I registered and pay the bill monthly (£34.94 per month). So yesterday I received a threatening letter addressed to "the occupier" from Essex & Suffolk water telling me that they have no record…
Shared water pipe leaking
4 terraced houses share a water supply pipe. The pipe runs from the street around the side of one end house and through the back gardens of the others, serving all 4 properties by spurs to the rear of the properties. Our deeds state we are responsible for any repairs needed to the pipe that are on our property. The water…
northumbrian water ,meter?
Hi i was just wondering if anyones with northumbrian water, and uses a meter and its worked out cheaper? I live in a 2 bedroom flat, its just me and my little boy. Theres no garden so never use a hose. I pay monthly with a payment card costing me £40 a month. Just wondering if id be any better off with a meter? Thanks for…
why is SE water awarding themselves a free loan through my DD?
I've had a water meter installed last year and as a result my bill has reduced, however SE water don't seem to be planning on rebating my credit or reducing my Direct debit! Is it still normal practice for utilities to award themselves free loans until the account holder asks for their money to be returned and monthly…
Southern Water - Meter Fiasco
Just over a week ago I had a red statement from Southern water stating that I should pay £400+ to them or face legal action. I thought this strange as I do remember setting up a direct debit for them. I checked my bank and yes, there was the direct debit with nothing being taken out ! I called southern water to find out…
Have I worked out my missing wastewater bill correctly?
Hi, Found out from Southern Water yesterday that they have 'forgotten' to my six-monthly bill, despite Affinity Water having passed them our fresh water charges at the beginning of May. It's going to take 'a few weeks' for them to resolve this. The chap on the phone sort of explained to me how the bills are calculated, so…
Missed Direct Debit.
Received a letter from United Utilities saying that they made an error and they missed taking my payment (by Direct Debit) in June . The letter goes on to say they will now take two amounts in July. One to replace Junes missed payment and the scheduled July payment. Are they allowed to do this ? Should the payment they…
Surface Water Drainage charge backdate - South West Water capitulates
Further to my earlier thread - Surface water drainage refund claim dated 29/01/13 – I am pleased to report that after repeated denials and, faced with the prospect of arguing the case in court, South West Water have agreed my claim as per this extract from their latest email: “Based upon the evidence that you have now…
Essex and Suffolk Court Claim
I have today received a claim summons from Northampton Court for my water bill. Looking a bank statements i was about 4 weeks behind with payments (£30) but not had any other correspondence apart from this. Now they want extra money for court fees and solicitors fees What do I do now? Have emailed them through their…
Water Meter
Had a water meter for two months and actually found it to be quite expensive. There are two of us in a three bedroom semi-detached house we tried our best to reduce the water we used. As a regular gym user I shower in the gym rather than at home wash up once a day and washing machine is used 2/3 times a week. Our bill was…
Compulsory Water Meter
Hi, I'm with southern water who are fitting compulsory water meters. At the moment we have a 2 bed flat with 3 adults and pay £25pm. Obviously I'm worried this is going to increase even though I think we're fairly frugal with everything by necessity :) My question is can we ask for the meter to be fitted inside the…
Can water companies issue backdated bills?
For some years now we've been paying our Thames Water bill by Direct Debit -- and of course that means we've been paying in full and have been (so we thought) completely up to date. But I've just now received a bill that, along with the charge for the last six months, also includes a charge of £89.95 for an unspecified…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Water bills

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