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Utilities bills help! FTB
Hi I’m a FTB so any help would be greatly appreciated! We’ve just completed on a house today and we’re not quite sure how the utility side works. We both lived with parents before so have never had a bill. The vendor actually came over to show us how things work but when I asked him about which companies he was with, he…
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Water bill help!
Hi, I would appreciate any advice regarding a very high water bill. I moved into a rented 1 bedroom flat on 31/05/19 as a single tenant, and didn't submit a water meter reading when moving in because I couldn't find the meter. I didn't think much of it, until today. Today, I received a bill for £537 for the period…
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Half price
Hi all. I asked for a water meter but was Told I couldn't have one because I have two toilets on different feeds. The guy who came out to the house then asked how many people live at the address. I told him just two of us. He then told me he would put a note into the office for me. He then said might get some money off.…
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Extortionate water bill
I have recently moved into my first house in Cardiff. Previously I lived in a flat with water bills paid as part of the rent, so this is my first experience with paying water bills. I got in touch with Welsh Water to set up an account with them and they have come back with our bill. £79.90 a month. Two people live in the…
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Thames water smart meter but no readings
I had a digital water meter fitted outside of my property. During the install i had long conversations with the Thames water installer, saying how its all automatic and I can get readings on the online account the next day. He also said theyre great because if tgere is a leak inside the property then thames water will be…
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Wrong meter
Hi I need some advice. United utilities have been charging me for someone else's water due to there engineer marking the meters they installed in the flats I live in to the wrong people. I've been charged 112 units over (112,000 litres of water + the equivalent of wastewater). This resulted in me receiving a huge Bill's…
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Water repair rip off
Severn Trent carried out a repair to a pipe on a joint supply. They deny the pipe is theirs because it is on private land; however, after the stop !!!! on the main road there is another which they admit they own a few feet from this pipe as it enters the house. From that point on the pipe is clearly the responsibility of…
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Thames Water Change of account number
HI there, this is odd for me at least. I got a 'Your Instalment payments are not up to date' letter from Thames Water for November. I checked my bank account and as I thought the regular monthly standing order is going out & had done so monthly for this year as in previous years going back decades with no issue. I then…
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No Water Supply since death in the family
One of my family members died in 2013 and the Water into the property was turned off. The property does not have a meter. Yet. I am in the process of trying get this sorted. However, we have been buying water in as all the Stop Taps are stuck in closed position. I ended up.calling out Thames Water and one of their…
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Crazy charges
I have my yearly water bill I own my home and I have to pay sewerage to local housing authority. There is a restrictive Covenant, but the are now charging £1700.00 per annum. HELP, how do I fight this? Thx Sue
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Claim money back
Does anyone know how I claim back from united utilities?. I have been getting Bill's for £197 for 4 months water and £220 - £230 for 6 months. I live in a 1 bed flat on my own. I thought it was my water usage but someone told me that's way to much for a single person in this type of property. So I decided to find out my…
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Anglian Water Single Person Discount
I've been told that if you ring up you water company, you can get a single person discount. One of my friends said he had done It a few years ago, though I'm not sure who his provider was at the time. Anyone with Anglian Water and know if this is the case?
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Anglian Water Surface Water Rebate
Dear All I own a property in which surface water drains into a soakway. In 2007 I applied for, and obtained, a small annual rebate from my water company - Anglian Water - because they do not take surface water away via a sewer. I recently found out that the water companies are now backdating surface water rebates six years…
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Water meter fitted but bills still high
When i moved into my flat-within a complex-Severn Trent quoted me roughly £30 pcm for water,my friend thought that was very high.I explained to ST that i had no washing machine-we have a communal area for that-so my water use would be pretty low.They fitted a water meter and said I`d only pay for what I use,if this is the…
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Water not charged for during renovation, will it be back dated
Hi I contacted the water supplier to a property I inherited to advise of name change etc, they told me on more than 1 occasion that as the property is under renovation and no-one is actively living there they cannot charge for water supply or standing charge...I said I didn't think this was right as we would be using water…
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New Supply Pipe Installation
Hi all! So, I'm having a new water supply pipe installed to my property to stop using the shared supply pipe we currently have with the neighbours. I've contacted Thames Water and paid over 1k to get this started. How it works, is that they only connect the pipe from the roads main supply pipe to the boundary of my…
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High bill due to alleged leak
I received a water bill for just over £1500, which is ridiculously high. I contacted South Staffs and they said the meter alerted them to a possible leak in Dec ‘18 to Jan ‘19, to which they sent an engineer in Feb. An engineer did come and perform tests, and said he couldn’t find a leak, and said it was only a slight…
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Thames Water Changed Account Number
Has anyone else had an email from Thames Water telling them to re register their account because they've been given a new account number? If so, do you need to put your bank details again to st up a Direct Debit?
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Very threatening letter from Thames Water
Hello, I have received a very threatening letter from Thames Water. They have requested that I make a payment of £2,609.67 within the next 7 days. This relates to a property that I rented one bedroom in for about a year, four years ago. The property that I lived in at that time had all bills covered by the landlady.…
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" IS this property occupied "
Received a letter from STW today saying the above. And " our records show that this property is empty but we are still supplying water to it " I live in a block of flats and the letter has no name on it neither a specific flat which is in the building. Phone STW and the lady wasn't suree but she said it could have been an…
