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Thames Water Change of account number
HI there, this is odd for me at least. I got a 'Your Instalment payments are not up to date' letter from Thames Water for November. I checked my bank account and as I thought the regular monthly standing order is going out & had done so monthly for this year as in previous years going back decades with no issue. I then…
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No Water Supply since death in the family
One of my family members died in 2013 and the Water into the property was turned off. The property does not have a meter. Yet. I am in the process of trying get this sorted. However, we have been buying water in as all the Stop Taps are stuck in closed position. I ended up.calling out Thames Water and one of their…
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Crazy charges
I have my yearly water bill I own my home and I have to pay sewerage to local housing authority. There is a restrictive Covenant, but the are now charging £1700.00 per annum. HELP, how do I fight this? Thx Sue
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Claim money back
Does anyone know how I claim back from united utilities?. I have been getting Bill's for £197 for 4 months water and £220 - £230 for 6 months. I live in a 1 bed flat on my own. I thought it was my water usage but someone told me that's way to much for a single person in this type of property. So I decided to find out my…
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Anglian Water Single Person Discount
I've been told that if you ring up you water company, you can get a single person discount. One of my friends said he had done It a few years ago, though I'm not sure who his provider was at the time. Anyone with Anglian Water and know if this is the case?
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Manual wash or Dishwasher? Here's a money saving tip to use less water manually.
Added a poll just for curiosity's sake. Personally I don't understand why the average homeowner needs a dishwasher. You're using electricity to heat up water as well as water from your mains so you essentially have a secondary boiler in your house specifically for washing dishes that don't always do a great job at actually…
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Anglian Water Surface Water Rebate
Dear All I own a property in which surface water drains into a soakway. In 2007 I applied for, and obtained, a small annual rebate from my water company - Anglian Water - because they do not take surface water away via a sewer. I recently found out that the water companies are now backdating surface water rebates six years…
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Water meter fitted but bills still high
When i moved into my flat-within a complex-Severn Trent quoted me roughly £30 pcm for water,my friend thought that was very high.I explained to ST that i had no washing machine-we have a communal area for that-so my water use would be pretty low.They fitted a water meter and said I`d only pay for what I use,if this is the…
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Water not charged for during renovation, will it be back dated
Hi I contacted the water supplier to a property I inherited to advise of name change etc, they told me on more than 1 occasion that as the property is under renovation and no-one is actively living there they cannot charge for water supply or standing charge...I said I didn't think this was right as we would be using water…
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New Supply Pipe Installation
Hi all! So, I'm having a new water supply pipe installed to my property to stop using the shared supply pipe we currently have with the neighbours. I've contacted Thames Water and paid over 1k to get this started. How it works, is that they only connect the pipe from the roads main supply pipe to the boundary of my…
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High bill due to alleged leak
I received a water bill for just over £1500, which is ridiculously high. I contacted South Staffs and they said the meter alerted them to a possible leak in Dec ‘18 to Jan ‘19, to which they sent an engineer in Feb. An engineer did come and perform tests, and said he couldn’t find a leak, and said it was only a slight…
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Thames Water Changed Account Number
Has anyone else had an email from Thames Water telling them to re register their account because they've been given a new account number? If so, do you need to put your bank details again to st up a Direct Debit?
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Very threatening letter from Thames Water
Hello, I have received a very threatening letter from Thames Water. They have requested that I make a payment of £2,609.67 within the next 7 days. This relates to a property that I rented one bedroom in for about a year, four years ago. The property that I lived in at that time had all bills covered by the landlady.…
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" IS this property occupied "
Received a letter from STW today saying the above. And " our records show that this property is empty but we are still supplying water to it " I live in a block of flats and the letter has no name on it neither a specific flat which is in the building. Phone STW and the lady wasn't suree but she said it could have been an…
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Thames Water bill pro rata before meter installation
Good afternoon everyone, I moved in to my current flat in early January 2019. I received my first bill from TW only a month later and the amount was pretty high due to the fact (I later found out) that the bill was based on the chargeable value of my property. The bill did not provide any information whatsoever on meter…
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Thames Water Bill
I received my water bill today which was an estimated bill like last time. I then submitted a water reading so that I could get the proper bill. In the estimated bill breakdown there is an estimated total for the bill to be paid and a breakdown of the direct debit payments. But there is no estimated meter reading. Is there…
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High Swerage Bill
Hi I live in a house with a Restricted Covenant. It require me to pay for sewerage and up keep of small plant catering for 6 houses catering for 16 people. There is no one seen at the plant doing any up keep. I am charged £1400 P.A.!11111111 so are the other 3 private owners. There are 2 council tenants. The pay some…
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High water bills
We are paying £60/month for water in a 3 bed semi house, 2 adults, 2kids. I've always thought this is high but maybe we do use a lot of water I'm not sure. What should I do to get this checked? The only thing the water company have said is check the water meter throughout the night in case there is a leak?
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Claiming against a hosepipe ban?
I've just had an email from Affinity, warning of hosepipe bans in Spring 2020. Can I claim against my bill? I really don't like the way they make it sound quite normal and even try and put a community 'everyone has to pull together' spin on it. They are a private company charging me money for a service they are about to…
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deemed usage dispute
Hi, I very much hope you can help with a big problem with a water company I have run in to. Lived with my parent and looked after him as he was housebound, he had to go into hospital in Aug 17. he remained there until late october 18 and was then transferred to a council run care home for rehabilitation care with a view to…
