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Water bills

For questions about water supply to your home.

Water Bills sticky
🌊 Here are some threads you might find useful: * Water Bills questions and comments * Water meters - pros and cons 🚰 Here's some relevant content from MoneySavingExpert.com: * Cut your water bills * Water bills - news stories 💦 And here are some other handy sites: * Ofwat - water sector regulator in England and Wales * CCW…
IWNL has said it will increase my Direct Debit by 50% from July
Hi, My supplier has said it will increase my monthly DD from £32 to £52 to 'prevent underpayment on my account'. I want to tell them to foxtrot oscar and cancel my DD - what would happen if I did? Thanks.
The 3 AM blip
I experience a 3 AM blip in my water usage at least once a week. What could cause this? My son was at work on Saturday night; otherwise, the house occupants were all in bed. No appliances were running.
Southern water rates increase 2025-26
Hi there I want you to check your new increases if you believe the amount excessive because mine was. An annual for £515 for 2024-25 my increase would have paid “sw” £1147 annualky (work it out) over 100% increase. I rang and challenged it and it was dropped £948. Considering my usage for 2 persons. “Sw” said that…
Thames Water
Hi, I was told by email from thames water that they were doubling my D/D no explanation so I called them and was told that my meter was registering a leak of between 1-3 litres an hour. I asked if they would come and check the meter but was told they only come out for 10 litres or more, so I was told to get a plumber to…
Latest water bill surprise
I just received my latest water bill - from Severn Trent - to find the cost of water increased on 1st April by a staggering 43.3%! Further calculations revealed daily standing charges had increased by similar amounts - water supply 34.8%, waste water 47.6%. Are these increases in line with other water companies rates? Is…
Time to rethink rainwater harvesting?
It's just started pouring with rain so I've come inside for a cup of tea and now seems an appropriate time to create this post :smile: Anyone who's looked at rainwater harvesting (in the UK!) in the past is likely to have come to the conclusion that it doesn't make much sense in pure financial terms and may not ever pay…
Severn Trent - bill changed to unmetered
Hi, for about a year I have received letters from Severn Trent stating that my meter needs to be changed, and I should book an appointment. At the same time I was sent letters by Network Plus. They stated that if the meter is inside my property, I need to book an appointment, but if it is outside my property, they will be…
Thames Water Bill - Help Please
Good morning forum Any advice is welcome please. My latest TW bill indicates an increased water usage of 361% on the previous billing period. Accordingly TW have stated in their bill that my DD will now be £144.00 p/m when I was previously paying £18.00 p/m. I am a single person living in a one bedroom flat in a block of 6…
Water Bill
Hi guys. Joined the MSE forum because I have a question about my recent water bill and wanted to get some advice. It’s a bit long but wanted to include as much detail as possible. My bills are 6 monthly and I get an actual reading in May and estimated in November. I have just had my May bill and whilst I expected an…
How are water meters actually read?
My water meter is in the grass verge outside my home - I was having a new boiler installed so decided to switch mains water off there. When I opened the cap I had to dig down through 4 inches of mud to get to the lever, so clearly the meter itself wasn't visible and probably hadn't been for years. As I get supposedly…
Thames Water - high usage...
Have been in my current address for 4 years, never really noticed an issue with water, just paid the bills. Back in October 2024 however something caught my eye – as a little aside, the bill mentioned my use was the equivalent of 3 bathtubs full of water every day. I had never looked at litres/use before but this struck me…
Opened an account without consent and now chasing a debt
My daughter was a resident with other people in a rental property when she was a student. About a year after leaving she received a bill from the water company saying she owes money for unpaid bills. The bills were included as part of their rent and the landlord should have paid these. She contacted the landlord (she only…
Revised Water bill issued for last 3 years
Hi everyone. I need some maybe alot of help and advise please. Here is the story. The in-laws live in a 4 bed house but only 2 rooms in use. I asked a few years if they have a water meter. They showed me letter of the meter being fitted and the serial number. They where told that for one year they will get bills showing…
"Free" water meter
I requested to have a water meter installed, There is a meter inspection cover on the pavement by my back gate and I assumed that is where the meter would go - as where my neighbour's meter is fitted.. However, I was told the meter would be installed inside my house, under the sink..When I suggested outside the house would…
75% Increase
Without warning South West Water increased our monthly direct debit by 75% despite my account having always been in credit. On the telephone the only reasons given were "based on average consumption" and the government taking away the £50 subsidy. I reluctantly agreed to an increase of 34% per month on the understanding…
Water billing low
Our water use is approx 16 cu metres per 6 months Does this seem rather low ? We (2) live in a large 3 bedroom semi with 2 bathrooms, both of us shower daily - (I take 15 minutes) and the washing machine is used 3 times a week.We are building up creditWe pay £36 per month and are currently £151 in credit I don't want to…
Is £60pm for a two person household too much?
Two people who both shower twice daily (and have a deluge shower that has a flow rate of 10.2 litres per min). Probably combined 20 minutes in shower daily (5 minutes per shower). Dishwasher runs 3/4 times a week, same with washing machine. Barely any watering of plants whatsoever. Very usual flush and tap water use. I'm…
Can I read a meter that is installed in the path?
Ive applied for a water meter from UU. Although the survey hasnt been done yet, pretty much everyone else in the road has had them fitted in the street just beyond the homeowners path (where the current square metal plate is) My question is - will I be able to read that meter myself when it gets installed? If I have a way…
95% wastewater
With one meter installed, the waste water figure is a set "guess" figure, and it's 95%. So no matter what you do with your water, the billed amount going down the plug is 95% of what comes in. So if you wash your car, water a large garden, you're being charged a waste water figure, for water that isn't actually there and…
Severn Trent using Actual Readings from a Meter that is not there
I hope this is a one off. We live in Malvern that was part of an experiment where every house had a meter. Our house was built around 60 years ago and would have had a meter fitted when new. We have lived there for over 40 years. The last bill from "actual reading" to "actual eading" had jumped approximately four fold.…

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Water bills

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