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MSE Coronavirus Guides Index
The MSE Team are working very hard to keep the on-site guides as up-to-date as possible, as well as writing news stories on various Coronavirus announcements. Please check these guides before posting in case your question has been answered already. MSE Guides: * Covid tests for overseas travel * Coronavirus Travel Rights *…
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Temporary board for Covid-19 travel disruption discussions
This is a temporary board for discussions specifically relating to travel disruption caused by the Covid-19 outbreak. Please refer to our regularly updated guides: * Coronavirus Travel Rights * Covid tests for overseas travel MSE Tine
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3 year refund fight with British Airways! Help!
I don’t know where to turn, I’ve been trying to get a refund from British Airways for a delayed flight I couldn’t book in the pandemic so the operator told me to book any flight so a voucher could be issued. The operator made an error and instead of issuing the voucher put my booking into a purged system. 3 years of hour…
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tested positive - going cancun in 3 days
Good afternoon. Me and the wife are going cancun in 3 days time. She is feeling very unwell and have tested positive for covid (lateral flow test). The trip is an all inclusive for 7 nights through TUI. We do have travel insurance - https://www.coverforyou.com/content/policywording-cfu-idol-AXA-XI27.pdf Can we cancel the…
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Ryanair - refund of flight tickets during Covid
We paid for flight tickets prior to Covid. Like Nick Blades (who won his small claims court case against Ryanair), we decided not to fly on the basis of the FCDO's advice against non-essential travel. We have approached them through dispute resolution. Ryanair will not refund us, stating we are not 'passengers' as we did…
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Annual travel insurance needs taking out before booking ?
We luckily had a couple of holidays booked so rather than pay for single trip policies we bought an annual one. Just before one of the trips (the insurance period had started)one of us was ill - the customer service line said we were unlikely to be able to claim compensation as we booked the holiday before taking out the…
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Car hire for occasional use
Hi Everyone Just bought an electric van for work in and around London. It doesn't have much range on it. About 130miles but will do pretty much all my journeys. I have an old banger of a car, but insurance will cost me £600 for the year + £200 road tax + £45 MOT + maintenance etc i.e. £1000 / yr I'd like to get rid of it…
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Caught COVID on flight back...
Have been searching old threads and can't find any on this subject. I assume I have no comeback for this, even 'though I will be forced to take at least a week off work which I didn't want to. Am I sure it was on the (Emirates) flight? Yes 95%. Steered clear of flights for the last 3 and a bit years because of covid, but…
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Travelling via Eurostar to Paris/Covid booster
Hello forum Can anyone please confirm what vaccination status is required to enter France as I'm really confused! We booked out trip for August last night and we are traveling via Eurostar from London. Once we'd completed the booking, the site took us to a 'check you have the correct documents to travel' page and on it we…
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COVID restrictions USA [Merged]
Two weeks ago I booked the trip of a life time for my 21 yr old daughter and me. Just 4 nights in san francisco my no.1 destination to see Stevie Nicks my no.1 artist playing at the Chase Center on my birthday. It has cost me over £2.5k to go. Today I found out my daughter cannot go as she is not fully vaccinated due to a…
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Lufthansa Incorrectly Denied Boarding
On the 26th of July 2021, we had a flight booked from Heathrow to Manila with Thai Airways. The first leg of the flight - Heathrow to Frankfurt - was being fulfilled by Lufthansa. We were Philippines residents at the time, with resident travel visas. On the 25th of July, the day before we were due to travel, new…
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Covid Air New Zealand flight refund?
I had a booked flight with Air New Zealand from LHR to LA the day before lockdown. With the Covid news in the UK, I decided to cancel the outbound flight, good job as the UK went into lockdown and I would still have been in LA when return flight was due. Air New Zealand have been brilliant throughout, since it was my…
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Cancellation before COVID.
Hi, I would really appreciate some help. I’ve been going backwards and forwards with a travel company regarding a refund and am considering next steps. I booked a packaged holiday, ATOL protected, in July 2019 for May 2020 to the Maldives, & paid a £200 deposit on my credit card. I contacted the company in November 2019 to…
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Claim back payment for a canceled flight
My son book a Virgin flight through A Dream in January 202)0 to flight out in June that year but did to covid it was cancelled he has rang them several time asking for his money but they just keep telling him they wil! Be in touch via email still nothing, so he has tried to go through his credit card company and they have…
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Any help on this please Easy jet refused compensation due to alleged group of disruptive customers
Hi everyone, I got this from Easy Jet, I ended up paying quick time for a new flight (as mine got cancelled) this was first thing in the morning at 06:00 next day as I was not going to waste time on the APP and the notification of cancellation without any reason came through at midnight (finally) by email, my original…
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Travel Trust Association Refund
I booked a package holiday with Teletext Holidays for July 2020 but due to pandemic moved it to May 2022 by which time Teletext Holidays went into administration. Long story short I have been chasing my refund with TTA since May on a monthly and now a weekly basis but have no success. My bank refused a chargeback because…
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Spain lifts the last remaining travel restrictions 21/10
https://www.gov.uk/foreign-travel-advice/spain/entry-requirements From 21 October 2022, all COVID-19 travel restrictions for travellers to Spain have been lifted. The rules that previously applied to travellers coming to Spain no longer apply:
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Celebrity Cruises - COVID REFUND -
Good afternoon all, This is my first post here, so please be gentle if I have posted in the wrong thread. Long story short (ish)... My parents booked a 7-day cruise to the Norwegian Fjords for July 2022. On the day of departure my father, unfortunately, tested positive for COVID upon boarding the ship. They got denied…
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Travel insurance (Covid positive) - start date of policy
Hi, We booked a last minute holiday and booked travel insurance to start on the day we were due to travel. Our destination had strict Covid rules, we spoke to Insure and Go to make sure anyone in the family getting a positive Covid result would be covered. Two of the family tested positive the day before travel. Insure and…
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Cruises & Covid
We set off on a 11 day Cruise & Stay deal with P&O 2 weeks ago - we'd booked various shore excursions & an on-board drinks package. Only 4 days into the cruise we caught Covid. We were then isolated & tested positive frequently. Not allowed to leave the ship as planned for the "Stay" at the nice 5 Star (P&O) hotel, we set…
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How do I progress with ignored TUI refund emails?
On 05/08/2022 I sent 2 seperate emails to TUI for refunds for firstly, a delayed outbound flight of over 3 hours, and secondly, a cancelled return flight with a delay of over 24 hours. I used the template provided on the MSE website. For 2 people this equated to £350 each for each flight, totalling £700 per claim. On…
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Flight cancelled during covid - who is liable?
Hello! I got stuck in South Africa during COVID. Ethiopian Airways said I must use the flight before the end of 2021. However, then due to Omicron all flights got stopped and I was unable to return for Xmas as planned. Eventually when I got through to the airline they said it was my travel agent who was liable. The travel…
