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Edit: Chargeback reinstated. (Not so) Successful AmEx ChargEback completed in less than - week
All, I wanted to share my experience with this forum as I have been following various threads for ideas for the last few weeks. I had bought flights to Australia and New Zealand with Emirates via Opodo.com earlier this year, and had them cancelled by the airline on 23rd March. I have spent many, many hours on continuous…
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Refund on flights where passengers are not not allowed to enter destination country?
My family and I have Virgin flights to South Africa in December. I and our children are no longer eligible to enter South Africa by current South African rules. Is there any way to get a full refund on the flight? Failing that, what's the latest we can wait before requesting a voucher, to avoid the situation where we get a…
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Lastminiute, com
Can not reach this company for my flight refund which was cancelled in March due to covid,, please help
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No Show Flight Insurance
Looking for advice, I paid for 5 flights (family who’ve left home). Due to FCO advise we didn’t travel. I have claimed on my insurance, the problem is they have said they will only pay for me and my Wife. I can’t claim for my daughter her partner and my grand son. I paid for all the flights so surely I should be reimbursed…
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Travel trolley Qatar
So I booked a flight last year to fly out to Doha on Qatar airways. This was booked through travel trolley. The flight is scheduled to leave on Monday 2nd November. However there are restrictions in place which will not allow me to travel. If I booked directly with Qatar they would refund me however travel trolley is not…
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Help with on the beach
Can someone please give me advice. I'm new here. I have an upcoming holiday booked with on the beach for boxing day to spain. We are now in a dire position due to husband being made redundant due to covid. I've contacted OTB who have also agreed the destination is in virtual lockdown but our flights are still going so we…
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Quarantine from abroad in tier 2 household
Hi there, was just wondering if any of you could give me some help. I live with my Mrs in London, currently tier 2 which means no mixing of households indoors. We are having our first child in few weeks and were wondering if we could host our parents from Italy, country currently non exempt from 14 days quarantine. Is…
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Booking.com requests non-existing paperwork
I have had an accommodation booked on booking.com, but have had to cancel the reservation as the country where hotel is located closed the borders due to covid-19. The reservation has been cancelled during the free cancellation window, but the hotel has put a charge on the card by then. Now in order to issue a refund…
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Change of flight number and departure airport. No refund.
Hi all Booked flights to Jamaica through netflights pre Covid, travelling next month with virgin Atlantic from Gatwick. As we all know Virgin are no longer operating out of Gatwick. They are operating the same flight, but from Heathrow and with a different flight number to that I booked. A change of flight number or…
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Virgin flight cancellation, hiding behind Covid
Hi I'm after some advice please. I was on holiday in the Caribbean and due to fly back on the 24th October, 8 days before (we were on holiday at this point) Virgin cancelled the flight (operational issues), we changed to the 26th Oct but have incurred additional accommodation costs. I put in a claim for EU compensation for…
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70th Party Insurance Claim
My mother booked a venue / accommodation for her 70th birthday as a treat for all attending. Due to Coronavirus lockdown nobody was able to attend. Her insurance company says they will only cover her portion, even though she has paid for everybody. The insurance said that all guests / attendees must claim through their own…
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Lapland Santa Claus Trips
Hi there, I am hoping that someone can advise me on where to go with this.... Lapland booked in Feb 20 for Dec 20. Booked with Santa Claus Trips (Stewart Travel), Tour Operator Transun. By the time the final balance was due to be paid (28th Aug) Finland still had 14 days quarantine in place and infection rates in UK were…
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Gotogate ongoing issues
I had a holiday to Iceland booked for June this year which was cancelled. Gotogate offered a voucher, I initially accepted but never received the voucher. After several phone calls, during which I was just put on hold or hung up on, I contacted my credit card company and asked to do a charge back. It all went through, I…
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United Airlines Covid Travel Refund
Hi there, I had a flight booked with United airlines for early march. The day I was meant to fly the USA went into lockdown and people from the UK weren't allowed to enter, therefore my flight was canceled. At the time United Airlines were only offering flight credits. I took it thinking COVID would not last as long as it…
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refund from Disneyland paris?
Hi, We booked to go to Disneyland this Friday (30th october) back in august, we booked a entry only ticket plus travel to and from the resort. Obviously due to the 2 week quarantine period set by the UK government we can no longer go as I cannot take the time off work. I spoke to customer services and the long and short of…
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British airways Voucher or amendment?
Hi, it might have been discussed somewhere, but I can't find it. We are due to travel next month and it isn't looking very promising. So we are thinking of rebooking for next spring, hoping for the best. BA are offering free changes (where you just pay any fare difference) or a voucher. With a voucher though, you still…
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British Airways - Voucher vs refund
Has anyone else accepted a voucher (we had no choice in early April, refunds were not being offered) and is now fighting BA to get that switched to a refund? Do you think it is worth pursuing through the official channels, BA have already fully rejected our claim, or are we scuppered because we accepted the voucher,…
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Second Homes
I have a second home which is not rented out and is only used for family. During the first lockdown when we were discouraged from using holiday homes we still had to pay full council tax although the council were not providing their usual services due to Covid do you think it is reasonable for the council to charge a…
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Holiday to Portugal in November (for my mum)
Hi guys my mum is having an issue and I can’t find clear advice on here (it’s a bit of a few issues) now I will start by saying she never got her travel insurance yet, so I have said that she should have got that straight away to cover for any problems. in June her and my step dad booked a holiday to Portugal via Travel…
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Malaysia Airlines - still no refund from cancelled flights last June
My flights to/from New Zealand June 2020 were cancelled by Malaysia Airlines. I have been in their 'refund queue' since September (after quite a battle!). I keep ringing to ask when I will get my money (they don't reply to emails). What legal pressure can I bring to bear to get them to refund me? Each time a ring they fob…
