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Staysure not paying out - Pre-Existing Medical Condition
Hi, I am looking for some advice please. I was diagnosed with terminal Motor Neurone Disease (MND) back in August 2018. So since then I have had to take out a Pre Existing Condition Travel Insurance. I took out an annual policy with Staysure on 30.08.2019 with cancellation cover up to £5000. I then booked flights with…
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Having an interview during lock down
Hi I wondered if you were able to answer my question, regarding rules during lockdown, I have an interview that is scheduled for Friday, it would mean mixing with people not in my household, or bubble. It is 30 miles from my home so travel would have to be undertaken. I am of the understanding when reading the rules if i…
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Holiday cottage rental
Have just received full refund(minus booking fee). Within 48 hours from lockdown announcement from Coquet Cottages. Even gave option of bank transfer for speedier refund.
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Exceptional circumstances re staying at hotel/holiday cottages : lockdown in England
My sister is in a difficult situation and she is on her own apart from her son. She has sold and moved out of her house hoping that it wouldn't be that long before she would be able to move into the property she is buying. She has been staying with her son at holiday cottages and hotels hoping that the sale would go…
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HELP! PH Travel - Refund timeframes and conflicting information
Hi Guys, First post on here and could really do with some support/advice on this one. Purchased some flights to Vietnam via getaflight/PHTravel Ltd on 31/12/19 for a June 2020 departure/July 2020 return. I booked these flights as part of my nurse training to see how other countries healthcare systems differs to ours, These…
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Refund from STA for a flight where the airline says they refunded STA before they went busy
Hi all, Looking for some advice for a friend, they booked a flight via STA in March via Emirates, they had to cancel due to Covid, they went through the usual lengthy refund process, Emirates have now said they refunded STA in July just before they went bust but STA didn't contact them to pass on the refund. Emirates said…
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VirginAtlantic - Refund insurance
I want to book a flight through Virgin Atlantic which is non refundable. But if I fail a covid test, I won't be able to board the flight. I'll know this 1 day before the flight. Is there anything I can do to insure myself if this happens? I've never used travel insurance and don't know if it can be used for this purpose.
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My Travel Insurance company now say I have to pay the voluntary excess on my insurance claim
In February this year I booked a "flight only" to Spain and at that time I had paid extra on my travel insurance to waiver the voluntary access so that it was zero and there was no compulsory excess. In April I renewed my Insurance as the old policy had finished, but the company were not longer allowing me to waiver the…
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LHH Scotland cottage booking refund
I Have a query regarding non-refundable deposits. I read that due to The Consumer Contracts Regulations (2013) any refunds were due within 14 days. I’ve a cottage booked with LHH Scotland for the last week in July that I have to cancel (my parents are both 80 & will have just come out of 3 months of shielding). LHH say I…
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SAS Airlines refund
I was due to go to Norway at the beginning of September 2020 after I booked my flights directly with SAS at the end of December last year. I received an email from SAS 17 August cancelling my flights due to COVID-19, with them offering a refund or a voucher. Due to the whole situation and god knows where we will be next…
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Claiming Flight refund on a package holiday
We booked a Package holiday with Sunshine.co.uk on 30-06-2020 to go to Lazarote on 07-11-2020. Recently found out myself that the hotel that me and my wife should have been going to has been closed since covid-19 (march/april 2020). I emailed Sunshine through the webpage stating this as i received a email from them saying…
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Family of 3 in Rhodes - One positive Covid19 test result on arrival - Advice please.
Hello,Some friends of ours arrived in Kos on 25th October. On arrival, the male adult (lead member of the party) was tested for coronavirus at the airport and he was subsequently contacted at their hotel on Wednesday to inform him that he was positive and informed that he, his partner and their son were being moved to…
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Hotel booking
Are all hotels now closing until December? I booked a non refundable UK Macdonald Hotel ages ago. They haven't responded to any emails ( even to a general enquiry weeks ago ) and I can't get through on the phone, I know some hotels have put messages on their websites, but they haven't, have I lost my £250? I would even be…
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flying to Madeira tomorrow returning 6 november help
Confused what to do as have a flight to Madeira tomorrow but returning Friday just wondered if anyone knows my rights for cancelling the flight as obviously we go into national lockdown on thursday?
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Alpharooms refund
Is anyone else having trouble getting a refund from alpharooms? We have been waiting on a refund from April. They are now not responding to emails, when we ring keeping us on hold for ages and then we get cut off. Thanks
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Fly back to home country after 5 Nov
Hello, I booked a flight for Nov 6. I was planning to go back to my home country for a while (i.e. 2/3 months). I booked a flight with Ryanair but they won't let me change the dates free of charge. I was thinking of changing the date to Nov 4 so that I can be sure that I can fly. Question: Do you think is better to pay the…
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Claiming for flights
This is a bit complicated but I’d welcome any opinions. I have flights to the Canaries booked for 21st December but we won’t be going as we’ve already cancelled the hotel (and had a full refund). I have travel insurance on a packaged bank account and I rang them for advice. They were helpful but not totally convincing on…
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Kenya Airways refund and voucher issues
I had flights cancelled back in April 2020 due to COVID-19, with Kenya Airways. At the time even though I opted to get a full refund I was given travel vouchers with the value of the flights (£1,208). Whilst I would've preferred the refund, I was also planning to fly with them again at a later date. I have now come to use…
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What legal recourse do I have now?
I'll summarise the issue I have as succinctly as I can: Flight booked through gotogate in Jan 2020 to go to Iceland in June to do a horse riding tour. Cancelled in April. Was provided the option of a refund or voucher. As I planned to reschedule my trip I thought a voucher made most sense. I accepted a voucher with terms…
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told by NHS to quarantine on return to uk?
HiDoes anyone know how the NHS track and trace works with respect to determining who should quarantine on return, if someone on a flight tested positive? Do they ask everyone on that flight to quarantine (because air obviously circulates) or specifically those who were in close proximity?British Airways didnt hesitate to…
