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What would others do?
We booked an expensive long haul holiday to Canada in 2019 for September 2020 involving flying to Toronto and Niagara Falls then across to the Rockys and a gold leaf Rocky Mountaineer trip across to Vancouver and flying home from there. It was supposed to be for a month but obviously due to Covid we delayed from 2020 to…
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Nationwide FlexPlus Travel Insurance Warning
Just to advise anybody who has a Nationwide FlexPlus bank account that if you book a holiday at the moment even if it is for next year and the FCO advice is against travelling there when you book, you will not be covered even if that advice is lifted by the time you travel. That includes cover for things like being unable…
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After waiting 7 months, I have now received a duplicate refund for my holiday! What should I do?
I booked a holiday through LastMinute and was due to travel in July 2020, but it was, of course, cancelled. I received an email from LastMinute in January to advise that they would refund some of the money, but that I needed to claim the rest from RyanAir. I went through the rigmarole of submitting my ID, etc. to RyanAir…
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Unable to get refund for cancelled flights.
I booked KLM flights to China in November 2019 through STA travel for April 2020. However as I was unsure about going to China I changed the flights in February 2020 to India at an additional cost. Due to covid these flights were cancelled. I have been trying unsuccessfully to get a refund. KLM say I need to go via the…
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Sci-Fi Weekender April 2020 (Chic Festivals) 100% Non Refundable ticket & Accommodation
Hello I wonder if someone could help Chic Festivals have cancelled a weekend event due to the corona virus under force majeure (venue shut and guests cant travel) They have said that all tickets are still 100% non refundable and that all tickets and accommodation will be rolled forward to a new date or you can attend…
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Unbelievable new rules
I am sorry if this is in the wrong place but can't find anywhere else to put it. I have spent many years staying with my daughter in Spain, 3 months at a time. Unfortunately now due to ill health I can no longer travel so I asked my daughter to fill some boxes with my clothes etc etc and ship them back to the UK.…
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Denied access to flight
Myself and my 16 year old daughter were denied access to a flight in August due to not having had a test for Covid. We were flying from Turkey to the UK via a 5 hour stopover in Germany. At no point were we informed by any airline or booking agent(Kiwi) that we required one, and as it's not usual to check other countries…
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Cyprus holiday advice
Hello, We had a private villa booked for Cyprus last May which obviously we couldn’t go on. The villa owner let us move the booking to 26th May this year. I had a refund from easyJet on the flights but when the new flight schedule was released I booked and paid in full as was worried about flight price increases if I…
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New York hotel refund
I'm hoping someone may be able to give me some advice on this! In January 2020 I booked for me and my husband to go to New York. I booked the flights and hotel directly since this worked out cheaper. We were unable to travel due to coronavirus so I contacted the hotel to ask for a refund. They responded to say that they…
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APH airport parking
My airport parking booking with APH Manchester for March 23rd 2020 was obviously cancelled because of the Covid restrictions. Seeking to be helpful I accepted a voucher knowing I would eventually use it. APH have closed their phone lines, do not answer emails and when I tried to redeem my voucher for use on June 24th 2021…
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Leisure Guard
I purchased leisure guard insurance in early Feb 2020, it was a premier package. On the MSE website there is a list of insurers and how they deal with FCO instruction not to travel. Leisure Guard is listed as covering this eventuality.…
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Holiday refund loss with exchange rate
I paid for a hotel in France for a holiday on my CC, in euros (no charge with Halifax) and received a full refund from them, again in euros because they are closed due to pandemic. I originally paid in March 20 and received the refund in Dec 20. The fluctuation in exchange rate means I have lost £400. RBS travel insurance…
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Leisure Guard Travel Insurance (Rock) does not respond to a formal complaint
I emailed Leisure Guard, an insurer recommended by MSE, on April 22 2020 at the address given on their site and on the MSE Forum. What sort of a company simply ignores a formal complaint? Don't they have a process? What can I do? What is the point of having insurance if they never honour it?
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Ryanair dispute
I booked a flight for my family with Ryanair in June 2020 to travel from Bristol to Tenerife on 8th August 2020. The total cost was £333.03. At the time of booking, foreign travel was allowed, but on the 25th July, the Foreign Office advised against all non essential travel. It also meant that any travel insurance would be…
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Easyjet Refund Timescale?
HiHas anybody had a successful refund for a flight only from Easyjet since Christmas? They say wait at least 30 days on their website, just wondering if that is realistic or notCheers
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Advice please
We were offered a credit voucher from Hotels .com last may due to covid cancellation, it says to be booked by 24th of may 2021 but can be used for up to 31 Dec ,they say it has to be used to rebook at the same hotel as we got a discounted rate, We have tried to rebook for later in the year but every date we try it says…
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From 8 March: £200 fine and sent home from airport if you don't have Declaration to Travel document
Travellers who have permission to leave the country could be fined £200 if they show up at the airport without a new permit. From Monday, people travelling internationally from England will have to complete a Declaration to Travel document and bring it with them, the Department for Transport have confirmed. That is 40 days…
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Refused refund
Hello everyone, I humbly request advice please. In May 2019 my daughter purchased a voucher for a present for a tank driving experience for my birthday. I booked the event for April 2020 but because of Covid restrictions the supplier cancelled and offered to move the use by date of the voucher free of charge to July 2021.…
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Ryanair issue
Ryanair say flights are fully operational so I can’t get a refund for my flights on 27th March. They changed my flight previously which I accepted (this was months ago) they said because I accepted this change I can’t get a refund. However they have changed my flight again (3/3/21) I won’t accept this time but they’re…
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Going on Holiday/Travelling when on Benefits
I might be getting benefits/universal credit. Would I be able to use that money to travel and go on holiday
