-
Does taking credit note forfeit right to a refund?
We made a booking at the end of 2019 pre covid for a sat-sat break for this Easter 2021 at a UK lodge site for £450, which obv couldn't go ahead as everything was still closed. The company emailed us a few weeks before stating this, and the generic email said if anyone had booked for Easter weeks, they would move it to…
-
TUI have backed us into a corner and Esther way we will be out £1000-1500 out of pocker
Back in Sept 2019. We booked a holiday with TUI all inclusive for May 2020, paid via PayPal so I could get my Avios points on my AmEx. Then Covid struck..... TUI cancelled our holiday, and said they would issue a refund, but asked that we accept an incentive of £1000 to rebook the holiday for the following year, so we…
-
Covid tests for children when returning to England after a holiday
I have a query regarding getting children tested for Covid when returning to England after a holiday. The following page on Gov.uk shows the rules for taking tests before arriving back in England. It states "Children aged under 11 do not need to take a…
-
Vaccine Passports
Hi, Wondering if anyone can provide some clear guidance as all media outlets (as per usual) are misleading and over complicated, and I can't find a straight answer anywhere I've looked. If you do not have the vaccine, travelling abroad, how would that work for countries which are part of the vaccine passport? I'm presuming…
-
Alpha rooms still no refund
A group of 6 friends were due to travel to Benidorm June 2020, obviously cancelled but I still haven’t received my refund from Alpharooms. I have received a small amount from a chargeback from my credit card but because we booked so far in advance the rest of the money isn’t covered. Alpha rooms kept promising I would have…
-
I messed up BIG TIME, but can I do anything?
1. Booked Czech Air tickets with Opodo by Debit Card in October of 2019 for about £300. 2. Flights cancelled by Czech Air in June of 2020. Contacted Czech Air for refund. Czech Air told me to sort it out with Opodo, as my dealing were with them. 3. I gave consent to Opodo to seek my refund, and they said they would pursue…
-
PCR tests for travel - Are the charges fair?
With countries like Spain now insisting on a private negative covid test prior to travel, it strikes me that the costs being charged for this are high. Are companies exploiting this situation charging £120 to £150 per test? It seems a lot and I'm sure it will be one of those things that will only reach a fair price over a…
-
Still no refund for Summer 2020 flights
Hi, I'm having a bit of nightmare still trying to sort out unsuccessful holiday plans from 2020, as I'm sure many people are! On February 2nd 2020 (i.e. before the COVID-19 pandemic), I purchased flights from London to New York for my girlfriend and I with Virgin Atlantic (outbound 12th August 2020). A few months later it…
-
British Airways
Has anyone experience on the British Airways eVoucher scheme? We claimed one when our cruise was postponed. We had previously booked flights and seats, and BA issued one voucher. Now we attempt to book identical services, we've been told we can't use voucher for booking seats. How can this be, who can we go to for help.
-
Uk trip deposit refund
Had a hen weekend booked in uk at the start of April which we were unable to go to due to lockdown. We had only paid the deposit but due to it not being our fault we asked for a refund which they are reluctant to give and just keep asking us to reschedule for another weekend. Were struggling to find another date that suits…
-
Refund or further voucher for French Campsite
Last year in August 2020 we were due to stay on a French Campsite and had paid a deposit. Due to Coronavirus we could not travel and the campsite gave us a voucher which we were happy with. Due to the uncertainty of having to self isolate this year, we have asked the campsite to postpone and move our deposit to 2022. They…
-
Ryanair Flight Refund
Hi, hope I can get some help here. I had a holiday booked for Dec’20 with Sunshine Holidays. We had to cancel due to being put into tier 4 at the time.Sunshine refunded the cost of the Hotel and Trfs but unfortunately they said that they couldn't give us the money back for our flight as Ryanair would have to do this. When…
-
Hotel closed but holiday not cancelled
I have a holiday booked with tui on 23rd May (it was last years holiday which we postponed), but I’ve found out that the hotel is shut until 28th May but tui have said my holiday isn’t cancelled. I’ve been told I can postpone again but the deadline for this is 28 days before. It will cost me significantly more for the same…
-
Iberia cost us £640 for emergency PCR tests before flights with erroneous advice 1 day before travel
Currently in an ongoing complaints procedure with Iberia, who are refusing to admit liability. The day before flights to Costa Rica (for work) the check-in online was not clear as you had to tick a box saying you had had a PCR test. Previous calls to Iberia we were told we did not need one for transit and Costa Rica did…
-
Hen Party didn't go ahead and company ignoring us
Hi all, I booked my sister's hen party with a company called Clear Cut Weekends at the beginning of 2020. It was originally scheduled for August but with the pandemic the company agreed to postpone it to March 2021. Obviously this didn't go ahead - and in the weeks leading up to it I called and emailed several times trying…
-
COVID DAY 2 AND DAY 8 TESTS WITH NOWTEST!!!!! EXTREMELY BAD !
We are a family of 5 returning from Spain on sat 3rd...we booked 5 day 2&8 test costing nearly £900 . With many emails and phone calls we got day 2 tests 2 days late .We did our tests straightaway expecting them to pick them up same day , but we still have them 5 days later (this is now day 8).....Yesterday (day 7) we…
-
University accommodation
My daughter has to pay full accommodation fees despite govt saying students cannot return to university. Dwell Living are not considering any rent reduction . Can I claim from someone as it’s a huge cost.
-
Advice on rolled over hotels and travel insurance claim
Hi looking for advice for a travel insurance claim, for hotels that can't be used and unwanted credit. Background. Was due to go to Brazil for a wedding in may 2020. Was able to get refunds for some hotels and flights at the time. Two hotels wouldn't give refunds in line with their t&c but allowed moving dates. The wedding…
-
Ryanair Withholding Bookings - Read If You Processed a Chargeback!
Hi Forumers, I'm hoping to raise awareness regarding an issue I've experienced with Ryanair's approach to credit card chargeback refunds. I was unable to travel to Portugal in September 2020, as #1 I was isolating due to my partner testing positive for Covid and 2# Portgual was on the government red-list, all but banning…
-
Tui cancel or reschedule
We have a holiday booked for 22.05.21 (originally booked July 2020) but, as it is only 5 days after the possible allowing of international travel we are unsure about going and want to change the dates to next year. Simple enough under Tui's fee free changes at the moment. But if we do not go in May 2021, 2 of the party…
