-
Unable to get a refund for Cycling Holiday
I have been trying to receive a refund from a company called Love Velo, who I had booked a break to compete in the 2020 312 event in Majorca. Due to the pandemic, this event was moved from April to October to April and now postponed again. I am unable to commit to the rescheduling of the event in the future and therefore…
-
Lastminute (still waiting) - Hilton Hotel
I purchased a £250 Hilton Hotel stay using a gift voucher and the rest using a credit card. Hilton Hotels have definitely refunded the amount to Lastminute. I have received a voucher from Lastminute, but not for the bulk of the amount paid using the gift card of £150. They have only given a voucher for £100 paid using my…
-
UK Hen Party - Holiday Let
Hi, I booked a holiday cottage back in 2019 for a hen do weekend for June 2020 for 11 people, it was clearly stated no refunds but we had to cancel due to Covid. Now I’m trying to get a refund on the deposit but the owner is refusing saying we were offered a credit note which we have 12 months (which expires in June) and…
-
Majorca Holiday and credit card chargeback
I booked accommodation in Majorca for 4 - 11 May 2020. Due to the coronavirus travel was not possible and as the company refused to refund I agreed to alternative dates 26 April 2021 - 3 May 2021. The company, GRUPO MIGUEL CIFRE, contacted me on 5 March regarding the UK government's decision to restrict travel outside the…
-
Air Transat cancellation - no refund?
We had booked return flights to Toronto which are now being cancelled by Air Transat. They have said that they will not refund, only offer a credit to rebook within 24 months. Can they do this?
-
Destination2 Hotel refund finally received following court action
Being a customer of Destination2 has been a very bad experience. We made a booking online for a hotel stay which
couldn’t go ahead because of the pandemic. Our
repeated attempts to reach the Company for information on our booking failed
because their after-sales phone lines remained closed and all our emails to
them were…
-
Chargeback Charity Auction
Hello, we went to a charity Auction and won at the Auction a Holiday cost £3000Paid by on debit card in june 2019.... it was an open ended date to take said Holiday.We tried booking it for June 2020 but obviously was then in lock down, so the organisers said we could re-book next year.We then went into lockdown again . As…
-
Covid test refund for cancelled flight
Hi I had a flight booked through Go to Gate that was ticketed by Aeromexico and operated by KLM. I needed a Pcr-test to board the flight, paid £120 for it and then had the flight cancelled by KLM a day before travel. Should the airlines refund us for tests they required us to take if they cancel? All parties said they…
-
BSPLink
Hi after fighting for a refund for flights cancelled March 2020 I've finally received a proof of payment via BSPLink 16/03/2020 but I haven't received the money and don't even know what to do to get it? Any help please?
-
Travel Insurance
Is there a travel insurance that will cover you if one of your party can’t travel ( tests positive for COVID before either the out going or return flight )?
-
Credit card charge backs
We had a family holiday booked to South Africa in September 2020. Due to Covid 19, BA cancelled our flights (and gave us a full refund) We had however booked flights in and out of a game reserve and had booked the game reserve itself. We contacted both the flight agency and the game reserve and we’re told that whilst the…
-
Express Test Dispute
I apologise if, while this is related to the circumstance of COVID, this post might be better located in a section focused specifically on a dispute with a provider for any good/service. If that is the view of moderators, I'm happy for the post to be moved. Background: In trying to return to my place of work in China, and…
-
Non-refundable hotel
Hi Hopefully this isn't a duplicate thread. I booked a hotel room just before Covid restrictions hit in January. Hotel cancelled my booking, offered a voucher. Booking was "non-refundable". I want to go to the hotel and rebook my room for November, however, prices have increased by 66%. I'm not willing to pay another £100…
-
Alpharooms refund
Hi. We have a hotel booking with Alpharooms for Benidorm on 14th May. I have read some reports that they are difficult to deal with regarding refunds & that they are taking 10% cancellation fees from people. Has anyone had any dealings with this company? We have travel insurance but not sure if the refund should be coming…
-
Apartment through booking.com wont refund/move dates after flights cancelled
We booked 4 x apartments through booking.com last year, due to covid flights cancelled, owners refused to refund, but moved dates to 19 June this year. Now Jet2 have cancelled our flights. Owner refused to move dates again or refund. Booking.com spoke to owners and say that as Greece is open they wont refund or move dates.…
-
BH Air - Cancelled flight for 22 Aug 2020 - No refund issued
Hi all, We booked return flights from Varna to Manchester on the 22 August 2020 directly with BH Air. Sometime in the summer the flight was cancelled by them (around June I believe). We are yet to recieve a refund for the flight despite chasing it multiple times. The last time we contacted them was early February and we…
-
Still Awaiting Flight Refund
Here's the catch: Parents booked airlines through our usual travel agent for a trip back in May 2020. Obviously, COVID happened and the Emirates cancelled the flight at the time. Travel agent asked them of their options by then - refund versus voucher. We opted for the refund. However, while in the process of getting said…
-
Easyjet refund
Hi ...can any one give me some advice plz Last year we could not fly with easyjet due to the pandemic so because I knew I would be going away this year and I opted for the vouchers. We booked our flights last week using the vouchers plus paid for an extra person as well and then Easyjet cancelled our flight which was…
-
Turkish Hotel changed owner
Hi, I'm a big stumped and not sure where to go from here. So back in 2020 I was on holiday in Turkey, I liked the place so much that while I was there I made a future reservation for 10 nights for September 2021. At the time I did not realise how far reaching the whole covid pandemic would be etc. When I made the…
-
Testing while overseas
As holidaying is not yet permitted, this is probably a little premature in asking, but will get a conversation going anyway.. As I read it, going to a (hopefully) 'green' country (in my case Gran Canaria, Spain) We will need PCR test in advance of leaving the UK? We will need some form of test prior to leaving GC for UK?…
