-
Should my travel company be cancelling our package holiday now that Maldives is on the red list?
Hi - I'm looking for some advice on where I stand. My family booked a holiday for The Maldives via Luxtripper departing in late August this year. We've had 3 other holidays cancelled in the last 18 months due to the pandemic so we've got some spare cash and have paid for the current booking in full to a value of over £10k.…
-
Should I involve the ombudsman - can't get a refund
We booked a package holiday in Spain with On the Beach. We booked in Jan 2020 to depart Oct 2020. We also took out separate Travel Insurance with Direct Line on 12th March 2020 and were told we were covered for FCO guidance if it changed. Travel was permitted when we took the policy. We cancelled our holiday on 4th Oct…
-
EXPEDIA REFUND
After many weeks trying to get a refund from expedia for cancelled flights im at my witts end, they seldom return calls, claim they cant get hold of KLM to get control of my tickets, i cant get a card refund due to the time since the flights were cancelled, and cant do a small claim in Scotland for a flight refund!!! Any…
-
Tui not carrying over incentive
I have rebooked Mexico last year to this year. Paid more for a better holiday. Was given a £500 to stay and not cancel. Wish I cancelled. I have been on phone for 4 hours. Spoke to a lovely lady. Nearly rebooked, phone gets cut off. Called back. 45 mins on hold. Spoke to another lovely lady. She said she will call back if…
-
Raffle Prize of Villa Accommodation - Lost through Covid
My sister-in-law won the first prize in her local golf club in January 2020, of a week in a villa in Spain for up to six persons, donated by a member of the club. It was to be taken in 2020 and a choice of dates was offered. Flights were not included.Due to Covid, no holiday dates could be taken. The member who donated the…
-
Stena Line refund on non-refundable tickets
Hi, I'm just wondering if anyone else in the forum has had an experience with Stena Line. Like many here, we've booked the trip last year and were allowed to re-book this year. Our ferry is bound for Amsterdam (and from there we drive to a few other EU countries) but the Netherlands is not currently accepting non-essential…
-
Green list return requirements
Hello, could someone clarify the requirements/procedure on return to UK from green list (Gibraltar) in July. I understand a test is needed before return flight and also within 2 days of arrival back. Do I need to find a testing station in Gibraltar or are they given at airport? Where do I get tested in UK? Thanks
-
Booking Virgin Flights via 3rd Party
I booked a flight with Virgin via PH Travel as it was cheaper than booking with Virgin direct. The flight cost me £688. The flight was to Orlando and was cancelled by the airline. I was offered a credit voucher to use against another flight but I insisted on my right to claim a full refund. I was told by PH Travel that a…
-
Package holiday refund not forthcoming
We booked a package holiday in Aug 2020 for travel in May 2021. Following the latest government announcement, our destination was red-listed. The travel company initially said no refunds and offered a credit note which we declined. They later offered a partial refund topped up with a credit note. I was 99% sure we were…
-
Virgin Atlantic - Bravo and Thank You
In November 20 we booked a bargain £996 return Upper class ticket to New York leaving the end of May. Virgin flights are still going so I knew the best we could hope for is a credit voucher which is not the end of the world. We had the option to change the dates two times and additionally make a name change on one of the…
-
Is it possible to get travel insurance - Amber Country
I'm curious how everyone is getting travel insurance and from where? Seeing as the official advice is to recommend NOT to travel to amber destinations I presume this would invalidate travel insurance as most policies do not cover destinations against FCDO advice. Are people just risking it?
-
MSE News: 'Green list' of quarantine-free holiday destinations set to be revealed
Holidaymakers in England could find out later today what countries they will be able to visit without needing to quarantine on their return, once international travel restrictions are relaxed. Transport secretary Grant Shapps is due to provide an update later this afternoon, with holidays abroad expected to be allowed…
-
Getting a refund
Hi all, I booked a self catering cottage in France through Interhomes in 2019 for Sept 2020. Due to the covid situation, I rescheduled it to Sept 2021. Rather than just reschedule it, I think the company process was to convert it to a voucher refund and then used this to rebook it - I didn’t really have a problem with this…
-
Expedia never claimed travel voucher on my behalf
Hi everyone, I am looking for some advice on what to do in regards to Expedia not acting on my behalf as instructed. I was due to fly to Portugal last year in May and booked my flights via Expedia, a couple of weeks before the flight was due to depart Expedia sent an email asking if I would like a travel voucher, which I…
-
Is 6-10 weeks wait for a refund acceptable?
That's how long I've been told I'll have to wait by Olympic Holidays after my package was cancelled as a result of Tui cancelling the flight. I know firms have an obligation to pay in 14 days and wouldn't mind 4/5 weeks but 6-10 seems a long time.
-
Test to release and mandatory test required in same time?
If I do the test to release when I am coming from abroad I still need to do the mandatory test on day 2 and day 8?
-
Small claims court settlement - should they pay my court fee?
Hi all I have an open small claims court case against a hotel booking agent for a hotel booking that could not go ahead due to COVID. The booking agent did not provide a refund after asking for one on several occasions (And having a rejected credit card claim!) The case hasn't made it to the hearing yet Their solicitor has…
-
Honeymoon on Red list but balance due!
Hi, New here, Hopefully you all can shed some light on this for us or even just say what i am thinking is correct and leave it there. We are getting married in August this year and have a honeymoon to the Maldives booked (through a travel agent) to leave a few days afterwards. We paid a £900 deposit with the balance due by…
-
Amber travel is against FCO advise?
I am confused, travel companies are continuing to allow bookings to Amber destinations even though the Foreign office says we cannot fly to these countries for leisure. Most travel companies do say in their policices that holidays against FCO advise would be cancelled. It seems this is currently being ignored. Why are…
-
Am I entitled to a refund?
Last year I booked a package holiday with EasyJet Holidays. This holiday could not be fulfilled, so I took credit and rebooked the holiday for this year, putting a minimum deposit down from the credit I had. This holiday was also cancelled and I was told I’d have a full refund. What I have now found out is that my original…
