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Uk trip deposit refund
Had a hen weekend booked in uk at the start of April which we were unable to go to due to lockdown. We had only paid the deposit but due to it not being our fault we asked for a refund which they are reluctant to give and just keep asking us to reschedule for another weekend. Were struggling to find another date that suits…
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Vaccine Passports
Hi, Wondering if anyone can provide some clear guidance as all media outlets (as per usual) are misleading and over complicated, and I can't find a straight answer anywhere I've looked. If you do not have the vaccine, travelling abroad, how would that work for countries which are part of the vaccine passport? I'm presuming…
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Alpha rooms still no refund
A group of 6 friends were due to travel to Benidorm June 2020, obviously cancelled but I still haven’t received my refund from Alpharooms. I have received a small amount from a chargeback from my credit card but because we booked so far in advance the rest of the money isn’t covered. Alpha rooms kept promising I would have…
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British Airways
Has anyone experience on the British Airways eVoucher scheme? We claimed one when our cruise was postponed. We had previously booked flights and seats, and BA issued one voucher. Now we attempt to book identical services, we've been told we can't use voucher for booking seats. How can this be, who can we go to for help.
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Iberia cost us £640 for emergency PCR tests before flights with erroneous advice 1 day before travel
Currently in an ongoing complaints procedure with Iberia, who are refusing to admit liability. The day before flights to Costa Rica (for work) the check-in online was not clear as you had to tick a box saying you had had a PCR test. Previous calls to Iberia we were told we did not need one for transit and Costa Rica did…
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Turkish Hotel changed owner
Hi, I'm a big stumped and not sure where to go from here. So back in 2020 I was on holiday in Turkey, I liked the place so much that while I was there I made a future reservation for 10 nights for September 2021. At the time I did not realise how far reaching the whole covid pandemic would be etc. When I made the…
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TUI have backed us into a corner and Esther way we will be out £1000-1500 out of pocker
Back in Sept 2019. We booked a holiday with TUI all inclusive for May 2020, paid via PayPal so I could get my Avios points on my AmEx. Then Covid struck..... TUI cancelled our holiday, and said they would issue a refund, but asked that we accept an incentive of £1000 to rebook the holiday for the following year, so we…
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Advice on rolled over hotels and travel insurance claim
Hi looking for advice for a travel insurance claim, for hotels that can't be used and unwanted credit. Background. Was due to go to Brazil for a wedding in may 2020. Was able to get refunds for some hotels and flights at the time. Two hotels wouldn't give refunds in line with their t&c but allowed moving dates. The wedding…
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Fit to Fly
Where can I get a fit to fly certificate for my son who is travelling to Norway for job interviews and property viewing at the end of May?
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Extra payment
I bought tickets for my son and his family for discovery cove. He was going in April 2020 but as covid happened it was cancelled. I checked at the time. That we were able to transfer the tickets they said yes. The was from Orlando tickets agency. My son has now rebooked their holiday for October 2022. I contacted the…
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Hotel closed but holiday not cancelled
I have a holiday booked with tui on 23rd May (it was last years holiday which we postponed), but I’ve found out that the hotel is shut until 28th May but tui have said my holiday isn’t cancelled. I’ve been told I can postpone again but the deadline for this is 28 days before. It will cost me significantly more for the same…
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Alpharooms
So we have our hotel in Florida booked for end of May with Alpha Rooms having moved it from 2020. Our flight with Tui. Obviously with Tui not giving us any comfort that the flight will go ahead we just want to cancel our hotel booking. We booked with Alpharooms on a fully refundable basis but when I called today I was told…
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Thai Airways, Travel Up: One year on and still no refund. Any chance of claim on Travel Insurance?
Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Flights were cancelled by Thai Airways. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are…
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Testing while overseas
As holidaying is not yet permitted, this is probably a little premature in asking, but will get a conversation going anyway.. As I read it, going to a (hopefully) 'green' country (in my case Gran Canaria, Spain) We will need PCR test in advance of leaving the UK? We will need some form of test prior to leaving GC for UK?…
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Travel refund - with a difference
I was due to travel to a wedding in Cancun in April 2021 which was booked in November 2020. At the time of booking it was classed as "essential travel only" by the Gov, which covered being able to attend a wedding internationally, this changed on the 29th of March where essential travel to a wedding, for this reason, was…
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Center Parcs - France... what to do?
Sorry this has probably been asked 1000 times. We have a trip booked to CP in France. End of May. Ideally we’d like a refund but have been offered a voucher which we don’t really want. Any advice on how to go about it? Paid on a CC if that helps. Do we need them to default on the agreement? I.E say the parc is closed…
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Going for Gold with BA in 2021
If anyone is thinking of booking a Holiday or Short Break Post May 17th (or pre if going to Jersey) almost risk free , I would seriously consider BA who have a Sale On. You pay a miniscule deposit of £60 or £120 (Business) and that's it until three weeks before your balance is due. If you change your mind up to that point…
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Travel Trolley Air Canada Refund ISSUE
Hi - we had a flight booked (non-refundable tickets) thought Travel Trolley with Air Canada to Canada in June last year, due Covid/lockdown we were unable to travel, however our flight still went, it wasn't cancelled. Travel Trolley gave us the option of a voucher but we had to used the vouchers and returned home by 31st…
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Gotogate keeping an admin fee from covid cancellations
hi all, move searched the threads, feel free to redirect me if I’ve missed one, I couldn’t find it specifically in here though. gotogate - after a year of pestering them, lying to my credit card company and refusing a chargeback, finally refunded some of my flight money from June 2020. BUT they sent me £391 of £480 back. I…
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Hen Party didn't go ahead and company ignoring us
Hi all, I booked my sister's hen party with a company called Clear Cut Weekends at the beginning of 2020. It was originally scheduled for August but with the pandemic the company agreed to postpone it to March 2021. Obviously this didn't go ahead - and in the weeks leading up to it I called and emailed several times trying…
