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PCR Test - Refund
I am looking for some advice on trying to get a refund on PCR tests. We were due to fly to Tenerife in January and had pre-booked PCR tests with Vivo Clinic before everything locked down again. The booking was for a party of 7 at £149 each so total cost paid was £1043. Vivo clinic gave me a credit note to use within a year…
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Majorca
Hi Has anyone travelled to majorca and knows how best to get the antigen fit to fly test before leaving majorca to fly back to the uk? Are they doing tests in local chemists / can you buy tests and bring them with you/ do you need to go to the airport 48 hours before depature ? Thanks
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Refund from Hoppa re cancellation
Our holiday to Crete has been cancelled due to the coronavirus. We had booked a mini bus for 8 people from the airport to villa, and return with Hoppa. At a cost of £179. They are refusing to refund us but will give us a credit to be used by the end of June next year. However, in their terms & conditions it states that if…
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S75 credit card protection for payment through EventBright
I wonder if you lovely, clever people can help with some advice please? Glastonbury has been cancelled two years running now. 2020, accommodation was booked with Zoo Events Group through EventBrite Glastonbury on a John Lewis credit card. When Glastonbury was cancelled, Zoo Events Group refused a refund so a S75 claim was…
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Test requirements if a traffic lights changes from amber to green while I'm in a country?
I am due to go to the Balearic islands on the 3rd June for 10 days which is currently classed as amber along with the rest of Spain. However it looks increasing likely that the Balearics will be treated separately from the mainland and classed as green from the 7th June. It is likely that this announcement will be made…
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Bolton to Scotland
We live in Bolton and have a self catering holiday booked to Scotland for 18th - 27th June. Booked through Booking.com sometime last year. I paid using a credit card which went out the account last month. Does anyone know what our rights are to a refund or reschedule etc.? Am I correct in thinking we won't be able to go by…
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Private tests (day 2, 5 & 8) didn’t arrive in time, company won’t give refund
I ordered the mandatory day 2 and 8 tests due to travelling to an amber listed country, plus I ordered an extra “test to release” test for day 5 in order to leave quarantine early. I used a company from the government approved list (Rightangled). I have since read terrible reviews about them, I’m on day 6 of quarantine and…
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Lovesholiday cancelled but flight went ahead..
We booked a few days in Spain last year but then the advice changed again and so we were asked by loveholidays (by text) ” The government advises against all but essential travel to your destination. Please see the government website and our FAQs for more information. If you no longer wish to travel, you can cancel your…
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Overcharged by EasyJet for change of flight
We originally booked a flight (for 2) to Malta in August 2020 for £371.40. COVID-19 meant we had to change it (the flight wasn't cancelled, but Malta was in lockdown, so we decided not to go), so we changed the flight to Gran Canaria in January, paying an extra £64 between us (understandably, because it's a longer flight).…
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Vaccine and medical appointment during quarantine period return from Amber
Hi, My wife and I had to travel to an Amber country for a family emergency. We have returned and are now isolating with Day 2 and Day 8 tests. 1. I got a call for my second vaccine appointment this Saturday, am I allowed to travel to the site to get the vaccine shot? 2. My wife has a doctor's appointment - (35 week scan)…
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MSE News: Teletext Holidays to pay out £7m in outstanding refunds - how to make a claim
Teletext Holidays and its sister company Alpharooms have agreed to refund £7 million to thousands of customers still waiting to get their money back after their package holidays were cancelled due to the coronavirus crisis. Read the full story: 'Teletext Holidays to pay out £7m in outstanding refunds - how to make a claim'…
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Hotels.Com Complaint Help.
Hello, Hello I am wondering if anyone in the UK can point me in the right direction. I will try to keep this short. Basically I booked a hotel in Iceland through hotels.com for a trip in April 2020 (well before we knew a pandemic was coming). Of course that trip had to be cancelled and hotels.com gave me a voucher to…
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EasyJet Greece Flights
I have flights booked for Greece with Easyjet at the beginning of August. I was meant to fly last year moved the dates due to the pandemic. With Greece being an amber list country I would rather cancel my flights than have to pay for testing when I get home. I was wondering if anyone knew if Easyjet were offering refunds…
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2-way vaccine passports?
The QR code is in place, and some countries (eg Greece, Turkey) now accept the NHS “vaccination passport” instead of PCR tests. But the UK itself doesn’t: when you return, you still have to get the tests. All the talk about vaccine passports for travel centres around acceptance by other countries: when will the UK accept…
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Travel Agent vs RyanAir refund
I booked a trip to Dublin through a travel agent but due to the law not letting us leave the UK we couldn’t go. The travel agent has now said because Ryanair didn’t cancel the flight (their trick to not paying out) they can only offer vouchers instead of a refund (vouchers are limited to certain airlines). Surely the agent…
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Future Travel Vouchers
Letting those who may have received future travel vouchers from BA that the phone call required to redeem them cost 60pper minute if using the number provided in the email. Apparently they have recently changed to a local rate number but instinct led me to revert to the original email
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Testing requirements for green Gibraltar
Does anyone know what COVID tests are required for Gibraltar? Two adults and two children ages 3 & 9. Also where do we get these tests from?
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Section 75 Claim Rejected - Other Options
Good morning, A family member booked flights with Emirates in late 2019, for travel in October 2020. Unfortunately she made a major mistake in using a third party booking agent (Budget Air). The total value was approx £1,300. The payment was made to Budget Air using a credit card. Needless to say the flights were cancelled…
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Travel insurance with vague undiagnosed complaints
My partner had some vague complaints a few months ago. By the time she finally got to see a specialist the complaints had gone. As a result the specialist wasn't able to give a diagnosis but has put a follow up appointment in 6 months. We're looking at a UK holiday & travel insurance, would we have to say we're awaiting…
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BA Got Voucher - Want Refund
Hello All, I was due to fly out to New York the Saturday before flights were being cancelled to the US in March 2020 and because my friend has Asthma and had been in hospital we decided to cancel our booking on health grounds. After finally getting through to BA they were very good and awarded us a full voucher against our…
