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Reclaim car finance

Bought a car, van or motorbike on Personal Contract Purchase (PCP) or Hire Purchase (HP) since 2007? Discuss the probes into hidden discretionary commission and undeclared commission - and how to complain.

NEWS: Huge car finance mis-selling news as industry-wide redress scheme planned
Payouts for mis-sold car finance are one step closer as the financial regulator has announced plans to consult on an industry-wide redress scheme. However, any redress is still dependent on an upcoming Supreme Court case. MoneySavingExpert.com founder Martin Lewis explains what this latest update means for claims. Read the…
HUGE car finance update signals ALL mis-sold commission complaints could come under probe
A major investigation into hidden, unfair car finance commission has had a huge update, which MoneySavingExpert.com founder Martin Lewis has said could double the number of people who are due a payout. Here's what we know so far, though it's still early days and Martin cautions we have "lots more reading and thinking to…
Discretionary Commission Arrangement
Just to say thank-you to the team. I used the MSE letter template and and have received a reply from my finance company Motofinance that my vehicle did involve a discretionary commission arrangement. (WOW I never knew) Now have to wait until the 25th Sept for the FCA outcome. Once again thanks MSE Team.
Audi Finance Gesture of Goodwill Payment
Out of the blue, I received a letter from Audi Finance (coincidentally after I submitted my letter template regarding commission and interest rates on agreements!) offering me a payment of £100 as a gesture of goodwill, which they say is compensation for a failure of good customer service! This is highly suspicious, and I…
DCA enquiry led to excess mileage refund!
Just wanted to share maybe a success. But found it more intresting than anything. So I submitted a DCA claim to Mercedes-Benz financial services last year when it was featured on MSE. I did hear back from MFS putting the claim on hold while the matter was discussed at government level. In January I received a letter from…
Rachel Reeves intervenes in UK car finance mis-selling case to protect lenders
This from today’s FT ‘Chancellor Rachel Reeves on Monday launched a bid to shield car loan providers from multibillion-pound payouts in a landmark mis-selling case, after the Treasury warned it could damage Britain’s reputation as a place to do business. The Treasury has taken the unusual step of seeking permission to…
Mis-sold Car Finance
Dear Forum Members I bought my car on finance in 2019 with the financial arrangement made through MotoNovo. Back in June this year I made a formal complaint to MotoNovo & it has been upheld, I was mis-sold on a vehicle I paid £20,000 for. This is acceptable, however I am receiving regulsr updates from MotoNovo & the last…
Blackhorse Discretionary Commission Confirmed
I used the MSE template and emailed Blackhorse enquiring about DCA. I've received a response from Blackhorse to say there was discretionary commission applied to my agreement. They have sent me a letter asking me to fill in an online form to make a complaint. There are 2 comment boxes on the form... 1. Please tell us about…
Received car finance mis-selling compensation out of the blue? It DOESN'T stop you complaining about
Some MoneySavers have reported receiving car finance mis-selling compensation payments out of the blue. But these are unrelated to the latest ongoing investigation into hidden commission, which means you CAN still complain about that on top. Read the full story here. And if you haven’t already, join the forum to leave a…
DCA Car finance claims - Porsche Financial Services pre VW Financial Services takeover
Hi all, I had (PCP) finance on a Porsche between 1998 and 2012 with Porsche Financial Services, so the contract was initiated before PFS were taken over by VW Financial Services. My question is, would it still be valid to see if there is a DCA query (and claim if DCA applied)? I know Martin's guide says you can't claim if…
Ford Credit (FCE Bank Plc)
No response. My Claim is with Ford Credit, FCE Bank Plc. Used Martins email, and no response. FCE not listed. Next steps ? I have emailed again after the 28 days for at least acknowledgement of email.
DCA letters using tool provided on site
We have used the tool on the website to generate emails to send to the various financial institutions who provided finance on our vehicles. We had agreements for 10 cars we have purchased on PCP's between 2010 and 2019. Here is the result so far. Email sent to Santander for 2 cars in my name. Response received and they…
Motonovo - Asking for Payslips/Bank Statements
Hi all, I've put a claim in using the complaint template via resolver. Motonovo are the company being claimed against. Last week they responded: "Please send your bank statements and payslips from June, July and August 2021 and any other evidence, which you feel is relevant to this email address and we will attach it to…
Kia - Hyundai Finance response to Discretionary Commission Arrangement
Hi Just thought I would let the forums know that I contacted Hyundai finance about 2 car finance agreements for Kia cars recently and they have just confirmed that there was no DCA in place.
Car Finance Agreement Error?
Hi folks, hoping someone can give me a little advice on the below. Agreement states I am on Hire Purchase agreement, which to my knowledge unlike a PCP- don’t typically or ever come with a final balloon payment. My issue is I pay £240.83 per month on a 4 year deal, which comes to an end this Nov/Dec. By my calculations…
Citroen - Reclaim Car Finance
Hi, Has anybody found a contact email address for Citroen Finance? On the confirmation that the finance was closed letter, the email address listed was ukcustomerservices@mpsa.com. I sent the email to this address a week ago but have had no reply yet. In addition, I also emailed the new citroen finance company STELLANTIS…
Suzuki finance ltd / Lloyds banking group
Hi, so after watching Martin on TV, I thought I would fill in the tool, but Suzuki is not on the list, neither is Lloyds who own them. Does anyone have a contact email, because I can't find one that works. many thanks UPDATE finally found it on this forum, shoudl have looked here first onlinecomplaints@lloydsbank.co.uk
Any Black Horse replies?
Hello, I just wondered if anybody had contacted Black Horse and had a response? I contacted them in Jan before this started getting publicity and then again more recently using the MSE template and haven’t had a response or an acknowledgment at all. I simply wanted to know, not complain, whether my Tesla PCP had any…
Millions who bought a car pre-2021 could be due a payout as mis-selling investigation launched
If you bought a car or van on motor finance and you think you were overcharged, you could be due a payout as a major mis-selling investigation has been launched. MoneySavingExpert.com founder Martin Lewis is also warning anyone who thinks they're affected to lodge a new complaint now, so it's in the queue for when any…
MSE's reclaim mis-sold car finance loans for FREE guide
Hello everyone, We've written a brand new guide on Reclaiming Mis-sold Car Finance Loans. This is the discussion thread for that guide. If you haven't already, join the forum to reply. Thanks, Kit
Fiat replay on car finance reclaim
Hi this is what they sent me as a reply and they haven’t responded since march 2024. Is there any update recently? Thank you for your recent inquiry asking for confirmation of whether we paid the dealer a discretionary commission for your introduction to us. We're checking our records and will come back to you in due…
Final Response to your complaint – Not Upheld - No DCA
Good evening. I lodged a complaint with my car finance provider recently. They have come back and said my finance agreement did not have a DCA. Can I take this any further?

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MSE News

Martin Lewis: Just got a win on hopefully changing hideous council tax debt collection that hurts millions
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.
Martin Lewis: Mobile and broadband mid-contract inflation hikes are BANNED – but there are winners and losers
Inflation-linked broadband, mobile and TV price hikes have been banned. It means some will see bills rise by a specified amount in pounds and pence going forward. However, MoneySavingExpert.com founder Martin Lewis has warned that many WILL still see above-inflation rises in future despite the new rules.
'Catastrophic' Council Tax debt collection practices to be investigated by Government – Martin Lewis says move is 'brilliant news'
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.
MoneySaver's 'unbelievable' £675 refund from Complete Savings – how to check if you can claim too
MoneySaver Ray secured a £675 refund from Complete Savings after reading our warning about the 'cashback with a catch' site's misleading 'click to claim' ads. And Ray's not the only one, as we've been swamped with similar successes.
Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to know
If you're an Origin broadband and home phone customer, you'll soon be automatically transferred to Utility Warehouse – but your service will continue as before and you should keep paying your bills as normal.
Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.

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Reclaim car finance

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