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Phones & TV

Discuss landline phone services and TV subscription packages.

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

24.1K discussions 186.8K comments Most recent: Cityfibre based ISPs by hareng 11 May at 1:32PM
Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

63.2K discussions 526K comments Most recent: Pixel trade in.. by nologo Today at 8:20AM
TV MoneySaving

Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.

8.8K discussions 81.7K comments Most recent: Sky Q too expensive - recommendations? by steven141 11 May at 9:06AM

Now TV new customer?
Does anyone know if my husband can sign up for Now TV as a new customer if I cancel my Now TV account, which is setup with my details? Obviously the address would be the same Thanks very much
C5 catch up on old Samsung TV
We have a perfectly functional Samsung Smart TV UE40H5500 but it has the 'old' C5 catch up (Demand5) and not the new My5 I've tried to update the software, but it says no update available. Is there a way round it? I *think* we have a Now TV box knocking round somewhere, would My5 be on that? :)
Sue or Ombudsman?
For over a year Virgin Media have been charging me for a second Tivo box which they removed in July last year. I have written to them four times but have not received a reply. I now have two choices, complain to the Ombudsman (CISAS) or take them to the Small Claims Court. I am in favour of taking them to court, but fear…
Vodafone are having my life! Please advise.
Hi all, Last year I took out an iPhone contract with Vodafone for £36 a month. I then noticed a few months later they were taking out double each month (£72 a month) and I contacted them. They apologised and said the account had been set up incorrectly including the deal I got with Mobile Phones Direct and they would…
Virgin media consistently taking too much money?
Hello, For the 3rd month in a row virgin media have taken too much out of my bank account (I pay via direct debit). I have a deal to pay £33.50 every month and have just checked my bank and they have taken £107!!!! I am a single parent of three children, and that was to buy my food shop for the next 2 weeks! I rang them…
TalkTalk TV Boosts not Working + Other Issues
I cancelled my Sky TV as they wouldn't give me what I considered to be a good deal. I now regret this decision. I ordered TalkTalk TV when I gave Sky my 30 days notice and asked them to defer the start of the service for 30 days. This is where the issues started. Having already processed the order, I was told the service…
Virgin media is this right ???
We have moved house, VM were informed and we were told connections would be disconnected on completion date (15-11-19)....they asked if we'd like to take the package to the new property, but as it's out in the sticks they don't supply....we told them this they checked and said yes we were correct. So obviously VM can not…
Help with leaving virgin media
Hi! Does anyone have experience in how the final billing works with Virgin media? We cancelled on 23rd Oct and were informed that we would be disconnected on 22nd Nov which I can’t check actually did happen but when i log in online it says no longer a customer so I assume it is okay. We had a bill issued 23rd Oct with…
How long for a refund to be processed by the network provider Three?
I ended my contract with the phone company Three and got a letter saying my account was in credit so to phone up to arrange money being refunded. I phoned them and woman on phone said it would be refunded in 3 days. It was monday at 17:40 when i phoned so should the money be in my account today already or will it be in…
BT new phones packages-cost
Had email from BT offering 24 mth for same price broadband renewal. I have no idea what the new phone add on is. Looking at BT it gives no prices just 500 option, or unlimited . Does anyone have idea of additional cost. I pay £9 ish for anytime. Many thanks
Vodafone and virgin mobile named worst telecoms companies by ofcom
For a change BT well down the list https://www.which.co.uk/news/2019/11/vodafone-and-virgin-mobile-named-worst-telecoms-providers-by-ofcom/
Charged line rental but no line installed
Hi, I'm after some advice if possible... I've been with virgin at my current property for 5 years, paying line rental at £19 a month. Due to high mobile costs to 08 and 03 numbers I bought a landline phone only to find that they haven't even installed a phone line to my property. Virgin at first denied this would be the…
TV Licence Fee Fiddle?
I've just bought a colour TV licence and pay by monthly direct debit. The next 12 payments are: £30.90 £30.90 £30.90 £30.90 £30.90 £12.93 £12.87 £12.87 £12.87 £12.87 £12.87 £12.87 Which is a total of £244.65, £90.15 more than the cost of the licence. The next and subsequent 12 months payments will be (assuming no licence…
BT landline, can't dial out to 0871?
This used to be OK about 6 months ago but I vaguely recollect I might have chosen an option somewhere to bar outgoing calls to certain premium rate(?) numbers but I can’t for the life of me recall where or how, and no amount of googling has helped with the answer. Any advice? Thanks.
Apple TV+ free trial - what is it?
I have a one year trial of Apple TV+, normal cost £4.99 per month. I don't have Apple TV or anything, just the app. What does my free trial get me? On the app I can see some BBC stuff, some Prime Video stuff and some stuff that you can pay a one-off charge for. Some of it seems to be just links to open in a different app.
Sky: Wife leaving and me rejoining?
Hi, I wonder if we could get some thoughts/advice from users here before getting in touch with sky directly, please. We have sky+Hd in our living room and a sky+ box (on freeview) in another room with my wife having the contract under her name. We are out of contract, so no obligation to continue. We’d like to get sky q,…
LG C9 or x950G - Need help ASAP!
Have around 2 hours to decide, so hopefully i get some quick replies. The price difference in AUD between these 2 is around $500, which isn't a huge deal to me. It'll be 55" for my relatively small bedroom, which will be dark 80% of the time while in use. My window faces my TV so i have to close my blackout blinds anytime…
Moving in together - tv and broadband
I hope someone can help us go about this the best way My partner is moving in with me before Christmas. I currently have bt broadband and have 10 months left on contract. My partner has sky tv and sky broadband, with 8 months left on contract. We want to move the sky tv package across but unsure whether sky will allow us…
Panasonic TX-49FX750B Remote Control Sensor
Hi, I am considering getting a Sonson Beam soundbar for my Panasonic 49@ TX-49FX750B TV and unfortunately the soundbar height comes up approx half way across the bottom bezel of the TV. Does anyone know where the sensor is located for the remote control? The Red/Green light is in the bottom left corner but unsure if the…
Signal issues
Hi, I'm after some advice, where I work I have had signal issues (left previous network due to this). New network was pretty decent until a couple months ago now they say there's an issue with the mast. Thyre basically willing to give me couple free whilst they sort it out but no guarantee it will be fixed by then. Should…

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MSE News

Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.

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Phones & TV

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