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Install phone line to new build
We are in the final stages of rebuilding our house, which involved removing the old overhead phone line to the property.The builder has asked me to contact BT, if we want to get a new underground phone and internet connection. Our builder will dig the channel for the cables How do I do this? Is it cheaper / easier to go…
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Would like to block calls with a button on new set of Landline phones.
I would like to replace our landline phones which are a THREE pack, ie lounge,kitchen,bedroom. Another 3 would be ok, but 2 will do. Ideally it would be great if there was a button which would allow us/me to press when cold callers ring that would instantly block them. We're with EE. If anyone can recommend such a set of…
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Parents Have Old Sky + HD box for free view. Will a Viewing Card Increase Number of channels?
Hi all My parents have an old sky box for Freeview. It currently has no card but I believe one can be purchased. They currently get quite a few channels but would any more be added with the addition of a card? It's a single feed connection if that makes any difference?
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Advice for issue with Sky mobile
Can someone please advise as to what we can do next. My daughters faulty iPad was returned to sky 3 weeks ago and we still haven’t received a replacement. We have called sky every day since and have been told one is being sent out but still there is no sign of it. I have asked for a manager to call me back on each occasion…
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NOWtv and LG's
Had a warning on both our LG TVs that the NOWtv app will no longer be available from August 24th 2020. Looking into this it appears this is because of the Netcast OS platform no longer being supported. This is what I hate about SmartTVs. Once the other 3rd party streaming services decide they no longer want to support the…
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Philips (Android) Smart TV - Freesat channels confusion
I set up my new Philips 4K TV, model number 50PUS7504/12, and I’m confused by the Freesat channels. I’ve plugged the satellite cable into the satellite socket and during installation it found a satellite and many Freesat channels. When on the Home screen, it’s not obvious to me how to watch the Freesat channels or view the…
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Virgin Media Nightmare
Hi looking for some help. Very long story but here goes. we have a contract with VM date clearly states ends 18 June 2020 and changes prior to this would result in penalties. Contacted them in June saying we were looking to move to BT. They told us we would have to pay £176, as our contract didn't end till December. Told…
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Gomobile
I was misold a phone tariff so one week later I went into the shop and said my number btw has not yet been ported back to EE and I was told I have no cooling off period as they are third party and I need to contact EE myself but I said I was misold by 'you' plus with your advise my number is on 02 pay as you go and since…
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Virgin media and house move
Hi Just moving into a new property and looking to get virgin as I saw their wall box on the viewing. I’ve seen deals for 12 and 18 months. It’s a rented property so I know I’m only guaranteed to have it for 12 months. Given virgin isn’t available everywhere, what would happen if we had to move to a new property and virgin…
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Talk Talk Major Outage .
TT are reporting a major outage .We are aware of issues affecting the North East area at the moment. Engineers are looking into this and we do hope to have services restored ASAP. More info can be found here We're aware that some customers in and around the North East of England are currently experiencing a loss of service…
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Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers - which could include payment holidays and tariff advice - under new guidance from communications watchdog Ofcom... Read the full story: 'Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance' Click…
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Plusnet Cancellation & Debt Collectors?!
Hi all Never racked up debt in my life, and now received a letter from 'Past Due' - debt collectors by the sound of it, in relation to Plus Net. The only thing I can think is they're trying to slap some kind of cancellation fee when I left a good 8 months ago. There was an issue at the time as during a call to notify them…
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Sky Talk - receiving calls intermittently
My parents told me that they can't ring me on my landline and took them four times to get through. One time, it cut off and the other times there was an American voice saying that the call cannot continue. I can ring out and broadband - no issues there. When I ring Sky, they keep saying to go online to rectify the problem…
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TV License Renewal - Planning Not to Renew but Need Advice Please
Hi all My partner and I work shifts and watch very little TV. What we do watch is either on Netflix, Amazon Prime or Youtube. I previously watched BT Sport (thanks to a free trial with an EE phone contract but that has expired and I do not plan on renewing). The only BBC content we have consumed in 12 months is news…
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Vodafone Contract Service
I have an iPhone XR on Vodafone & paying £45 a month (I’ve been in the contract a year it’s a 24month contract) However at our home the signal doesn’t work I either have 1 bar or none at all, so unless connected to the WiFi I literally can’t use my phone. I’ve contacted Vodafone multiple times regarding this first I got we…
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BBC licence fee
My mom is 87 and has just been informed that she will have to prove that she is in receipt of pension credit, that's not an issue as she has my sister and myself to administer her affairs, however I'm concerned about people who don't have someone to sort things out such as this, I don't feel it's right that older people…
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Sky Recording - missed Tv programme not on catch up
I know with Virgin if you have missed a programme (not available on catch up) you can go to previous days the listings and select to record a programme and it will record the programme the next time it is aired. Can this be done with Sky ? If so how TIA
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Can I remove this phone socket?
I'm renovating a back room, and this socket was on the back wall. I assume it is an extension for a phone socket. I no longer have a landline, and I'd like to just get rid of it to tidy up the room. If it's just an extension, I should be fine to disconnect it at the master socket and chop the cable, taping up and putting…
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BT TV
I'm looking at renewing and noticed they have an entertainment package that includes NOW TV, it's not clear though if that includes the pass or just that you can get to NOW through their box. It's only £2 more than I currently pay for the basic package so seems a bit odd. Anyone know?
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Plusnet Mastercard bonus
We joined plusnet as a link from mse with the bonus being a prepaid mastercard for £75 - not had an email yet - when you try and phone plusnet there is a long wait on the phone - online chat just bumps you off - we have posted on the community forum and it seems to be a recurring problem for customers but not had a reply…
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