Phones & TV

It seems most Broadband providers are turning to full fibre, at least if you want a decent deal. This involves removing copper cable so fixed landlines no longer work in event of powercut. I did look at Vodafone, they said nothing available as back up. Talktalk initially said they could supply a 'back up box'. This would…

We've reached the end of our 24M contract with BT. We paid £34.99 at the start for Fibre 100 and now pay £39.xx due to the RPI increases. New customers are getting Fibre 500 for £30.99 a month but the best they will offer me is the Fibre 100 for £34.99 again. I called to cancel, they wouldn't budge and said if I found a…

Just reviewed my BT billing. Is it me or is there scope to simplify billing and tariffs. Not easy to work out if you are on the best broadband and calls package. You have to go onto a separate web site to find details of all the available packages. Unfortunately I cant post the link

Thanks to the haggling guide https://www.moneysavingexpert.com/broadband-and-tv/haggle-with-bt-existing-customer-tips/ and a bit of determination, I've knocked £302.40 a year off my Broadband/Landline/Mobile package. I've kept the same 70MB fibre broadband, increased my mobile data from 2GB to 5GB, and kept the landline…

This is the situation with my daughters BT connection, I will summarise the points below. I have raised a complaint and been offered compensation but my daughter would prefer to cancel Contract taken out in Aug 2021 (Broadband Fibre2 (62MB Guarantee), TV entertainment package and Phone) - Equipent provided but no phone…

All of the "unlimited" call bundles seem to have a 60 minute limit on the calls and if you tip over, you're billed for the whole call. Is anyone aware of any companies which don't have this limit please? It would be good for my aged mother to know that she can just keep talking to her friends and family without worrying…

Hi Anyone had any experience and success with reducing the cost of a BT contract? Quick rundown on the situation: This is a recently bereaved friend in his 80's and I have just found out he has the following contract with BT: - Full fibre 100 broadband £65 per month - 700 inclusive minutes £8 - Now Entertainment and Cinema…

I have used 18185 for years without a problem. But recently my PC was hacked and I've had to change passwords for all my logins, except for one: 18185. I realised that their website doesn't let you change your login details. I contacted customer services and they sent back a complacent reply saying don't worry, our…

Just to warn anyone else on Sky Mobile who has swapped in their existing mobile for a new one… Sky have supplied a lot of people with a return label to an address that doesn’t exist. Which has resulted in valuable trade in mobiles being left in limbo at a Royal Mail sorting office. It’s an absolute fiasco! Hopefully we…

I am writing this for my daughter, as she has lost all faith in BT, she moved in to her first house in August 2021 and had BT installed TV, Broadband and Phone. The service has never worked well, the internet is intermittent but the phone initially worked but has never worked (no dial tone) since they upgraded to MY…

Recently used the MSE blagged 12gb sim only Lebara deal, but I only seem able to get 3g rather then up to 5g I have a iphone 11, so it worked fine on 5g before any advice ? I've checked all the settings and they look correct.

Morning! I'm currently stuck with an issue w/ BT, and wondered if anyone else had a similar issue and any suggested solution please? * I come out of broadband contract from BT within the next month * I spoke to BT to discuss steps for stay/leaving them * I was then notified that while my broadband was out of contract soon,…

I recently took out a Paramount+ subscription, via my Amazon Prime Video account. Not totally sure how it happened, but on looking at my Amazon Prime Video account memberships and subscriptions page, it showed two entries for Paramount+, one indicating that Paramount+ was "only available with Prime". Also, my Amazon…

Has anyone swapped over from Virgin to Freeview and encountered any issues? Currently in contract with Virgin paying £68 per month which I can no longer justify as we don't watch the channels we're subscribed to. So the plan is to cancel the TV, remove the Tivo box and replace with a Freeview recorder box - bigger outlay…

Hi all, I recently switched from 3 over to Virgin Mobile, signed up for a new phone and a three year contract but the main part was that as advertised they offer an eSim. Annoyingly, after receiving my phone and fully changing over from 3 and doing what they say to call up and switch over to the eSim I'm told that they no…

Sky emailed to say they have extended my contract for 12 months without me having to do anything at my current prices. But over the next three months many of the discounts I received last haggle are to be removed. I suspect once the discounts have been removed (I still won't be paying full price) I will be on a poor deal?…

Our Sky TV contract ends soon. We have had Sky since 1996 but in the last year our watching habits have changed. We don’t watch Sky programs pretty much at all. In the last 3 months we have used our Sky box to watch BBC’s Shetland. The only issue is that I have a channel that I watch through my Sky box called Premier Sport…

I have had the full gamut of Virgin products for yonks and just carry on with it regardless. Recently the home phone service has been changed from the old copper wire connection to being plugged into the back of the router. It's works OK, the line is clear etc. so no issues in that respect. However, obviously the router…

My mother and I both have BT "Fibre with Halo 1" and "Unlimited Minutes", according to our bills. She is paying £51.95 pm for the broadband & £16.67 for the phone. I am paying £47.87 for the broadband and £9.37 for the phone. Her monthly total £68.62. My monthly total £57.10. How can this be?

My elderly mother was with Post office for her landline telephone provider, this was changed to Shell Energy when they took over post office customers. She now wants to change back to BT but has been told that she will lose her number which she has had for over 60 years, can this be right or what can she do to retain her…