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BT false promises
We was cut off Friday, my mum rang up and was promised via phone call broadband and tv for £23.00 they put broadband on but not tv, 48h since had passed but no tv has been put on. rang up today and been passed on and on, now they’re saying my mum was only told it was for broadband but can’t send us the recorded phonecall…
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EE 14.8% Increase on Whole Package Fee Including VAT
Hi, I have just had a conversation with an EE adviser regarding the latest price increase on 1st April, I would have thought that the only part of your package that can be affected is the total before VAT is added? Yet I have just been told that the 14.8% increase is on the full price I pay. Surely that can't be right?…
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TV licence renewal date question
Hi forumites :) From the excellent "Do I need a TV licence" article, point 12 on licence duration/best renewal date, I know that it is best to renew at the beginning of the month or as close as possible. Yesterday (03-MAR-2023), I received the annual reminder to renew my licence; the letter states: "Licence renewal date 31…
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Vodafone broadband contract
Last week I signed up for a Vodafone broadband contract. After 5 or 6 days I had heard nothing further and so phoned and was told my order had been rejected because of my credit score. I checked with Experian, Transunion and Clearscore and all credt scores were fine. Were Vodafone just trying to get out of a good deal? I…
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Can I leave Plusnet after completing minimum term contract
I have been with Plusnet for about 3-4 years. When they changed the rental saver back in January 2022, I spoke to them and they advised me of the new combined costs. What I wasn't aware of was that at the time they extended my contract for a further 18 months. I only realised this when I checked my contract terms last…
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Tried Changing to New Broadband Provider - was told my old provider cancelled the order on my behalf
Has anyone experienced this? Does it make sense? Or is it as simple as the new provider doesn't want to honour the order? (which was placed during a special discount period & they've said a new order will need to be placed) Just read the MSE article about "New plans to broadband and landline switching easier" (article…
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Virgin media
I want to reduce my bill with virgin after the latest increase. I have been trying for days both on the phone and online chat, its impossible to talk to someone. Online chat as soon as you mention not wanting your TV package they do not respond again. Appalling customer service, just do not know what to do now, when I…
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Virgin media hikes
Hi, Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm. Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm Following through todays Virgin e mail I can get a similar package with increased broadband speed (don’t need…
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BT Price Increases March 2023
I renewed my broadband and tv package in February fixing my contract until Feb 2025 with what was a very good deal after offering to leave and move elsewhere. Just received an email explaining I have a 14.3% increase with effect of March 2023. I have been onto BT and they have justified this based on CPI index and Ofcom…
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TV Licensing not sending any more paper documents
I pay the legalised theft by direct debit on an annual basis. I've just got my latest (paper) licence and it includes a note to say that they won't be sending any other documentation until such time as the licence fee changes. The printed licence expires in 12 months' time. If it was an open-ended licence, then no problem.…
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BT Increase March 2023
Just had notice through that prices going up by 10.9% ( CPI Increase ) and 3.9% - their margin. So even in these difficult times as well as covering their additional costs they are creaming off an extra (nearly) 4%. Can the regulator not do anything about this? Energy supply companies are stopped from making profits over…
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Changing from Virgin Broadband
Hi I'm getting Virgin installed soon (hopefully after some delays!) This is the first time broadband will have been put in the house so the delays were caused by cabling work outside. I'm going on an 18 month deal for broadband and TV. My question is in 18 months if I decide to switch (Eg to BT broadband and Sky) am I…
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PAY TV LICENCE ANNUALLY
Hi, I wish to pay my tv licence annually (to save a few pounds per year) but I cannot find in my account tv licence , where to do this? Can anyone help? And just as I ask, I have found how to email them. gill5blue
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Now TV, Broadband and landline package
Looking at Now Super Fibre + Entertainment Membership package (£32.41/mnth) via the MSE link.... https://www.moneysavingexpert.com/compare-broadband-deals/packages/?location=Ba2+3nx¤tProvider=None+/+unknown ... for my very elderly mother. All she watches is Sky Arts and Challenge channels. Can anyone tell me if these…
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Virginmedia landline - blocking nuisance / scam calls?
Grateful for any advice on blocking nuisance / scam calls from my dad's virginmedia landline. Despite being registered with the TPS, he's plagued with these calls. He's at a high risk of being scammed because he believes what callers tell him is true, despite all my efforts to convince him otherwise. If it's an obvious…
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Landline - still worth it?
What is people's general feeling about landlines these days? We get pretty good mobile signal (Voda) and broadband (VM). I don't think we've used our landline for a year at least. I've also just noriced it's not actually working - no dial tone - so have taken that up with VM. We've probably been paying for a service that…
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Sky Price Increases
Sky TV price increases are now showing on customers future bills online. My Signature is going up by £2 and Ultimate (Netflix) by £1. HD and UHD was free anyway so they aren't putting that up. My monthly bill will be going up by over 16%, so much for the 10% max price rise I thought I'd read about.
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O2 gauging ignores RPI
O2 price increase will be RPI plus 3.9% but they also say if RPI is negative 'we’ll only apply the 3.9%' like they're somehow doing us a favour. If RPI is negative, surely there's no need for a mid-contract inflation price hike. In fact, this policy is not only gauging and profiteering but also drives overall inflation…
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New Sky Kids channel
The Sky Kids channel launches on Monday (24 hour ad-free programming aimed at the under 8s). Will this be available to watch live via NOW TV does anyone know?
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Sky
Tried to cancel my sky account but was told my contract ends 7 August. So I can't cancel.As I have already signed up with Virgin for start on 7 March it is very annoying. Sky doesn't have early exit at all.So left with no option but to have sky hike up my package and can't do nothing.
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