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Agreement changes and lack of service
This is the situation with my daughters BT connection, I will summarise the points below. I have raised a complaint and been offered compensation but my daughter would prefer to cancel Contract taken out in Aug 2021 (Broadband Fibre2 (62MB Guarantee), TV entertainment package and Phone) - Equipent provided but no phone…
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Amazon - Paramount+ subscription confusion.
I recently took out a Paramount+ subscription, via my Amazon Prime Video account. Not totally sure how it happened, but on looking at my Amazon Prime Video account memberships and subscriptions page, it showed two entries for Paramount+, one indicating that Paramount+ was "only available with Prime". Also, my Amazon…
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Sky Mobile Swap Disaster
Just to warn anyone else on Sky Mobile who has swapped in their existing mobile for a new one… Sky have supplied a lot of people with a return label to an address that doesn’t exist. Which has resulted in valuable trade in mobiles being left in limbo at a Royal Mail sorting office. It’s an absolute fiasco! Hopefully we…
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BT have trapped me into my TV contract
Morning! I'm currently stuck with an issue w/ BT, and wondered if anyone else had a similar issue and any suggested solution please? * I come out of broadband contract from BT within the next month * I spoke to BT to discuss steps for stay/leaving them * I was then notified that while my broadband was out of contract soon,…
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Asda Mobile
Hi, Went around to ASDA earlier and gave the lady behind the counter my topup card and asked for £10 to go on. Was told they are no longer allowed to do it this way and you must topup online Now I dont really wish to give them my CC details online as even though its using the monthly bundle if it does go over it can auto…
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Lebara sim deal 3g only ?
Recently used the MSE blagged 12gb sim only Lebara deal, but I only seem able to get 3g rather then up to 5g I have a iphone 11, so it worked fine on 5g before any advice ? I've checked all the settings and they look correct.
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Changing from Virgin to Freeview
Has anyone swapped over from Virgin to Freeview and encountered any issues? Currently in contract with Virgin paying £68 per month which I can no longer justify as we don't watch the channels we're subscribed to. So the plan is to cancel the TV, remove the Tivo box and replace with a Freeview recorder box - bigger outlay…
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Shell Energy
My elderly mother was with Post office for her landline telephone provider, this was changed to Shell Energy when they took over post office customers. She now wants to change back to BT but has been told that she will lose her number which she has had for over 60 years, can this be right or what can she do to retain her…
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BT Phone (Landline)
I am writing this for my daughter, as she has lost all faith in BT, she moved in to her first house in August 2021 and had BT installed TV, Broadband and Phone. The service has never worked well, the internet is intermittent but the phone initially worked but has never worked (no dial tone) since they upgraded to MY…
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Virgin home phone
I have had the full gamut of Virgin products for yonks and just carry on with it regardless. Recently the home phone service has been changed from the old copper wire connection to being plugged into the back of the router. It's works OK, the line is clear etc. so no issues in that respect. However, obviously the router…
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Virgin Mobile New Contract Frustration
Hi all, I recently switched from 3 over to Virgin Mobile, signed up for a new phone and a three year contract but the main part was that as advertised they offer an eSim. Annoyingly, after receiving my phone and fully changing over from 3 and doing what they say to call up and switch over to the eSim I'm told that they no…
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Can I switch my Sky box for an android box?
Our Sky TV contract ends soon. We have had Sky since 1996 but in the last year our watching habits have changed. We don’t watch Sky programs pretty much at all. In the last 3 months we have used our Sky box to watch BBC’s Shetland. The only issue is that I have a channel that I watch through my Sky box called Premier Sport…
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Brief explanation on Virgin and O2 required for a numbskull...
I am in the process of trying to get a new deal from Virgin for my broadband, line rental, calls and tv package. I currently have the Ultimate Oomph package. Apparently my current package includes a Mobile Oomph unlimited data sim. I find this interesting as I am not with Virgin mobile and never have been. I am with…
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Sky auto extend my contract - But discounts getting removed - Opinions?
Sky emailed to say they have extended my contract for 12 months without me having to do anything at my current prices. But over the next three months many of the discounts I received last haggle are to be removed. I suspect once the discounts have been removed (I still won't be paying full price) I will be on a poor deal?…
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TalkTalk contract
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Vodafone Broadband Deal - Constant Web Site Error When Trying To Buy
I've been trying to buy the Superfast 2 broadband deal on MSE for over 2 weeks. I get to the 'check out' button and the message comes up that it is checking details and then a white screen with 'An error has occurred' message. The original deal expired, but there's another deal which expires in September. My wife has tried…
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BT Phone & Broadband Charges differ between two accounts
My mother and I both have BT "Fibre with Halo 1" and "Unlimited Minutes", according to our bills. She is paying £51.95 pm for the broadband & £16.67 for the phone. I am paying £47.87 for the broadband and £9.37 for the phone. Her monthly total £68.62. My monthly total £57.10. How can this be?
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Virgin Media TV channel listings
Hi, Looking to change/downgrade my virgin package but there are certain tv channels I don't want to lose. Is there an easy way to check what tv channels are included in each package online so I don't get any nasty surprises when I recontract? Thanks.
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Swapping TV/Phone/Broadband package for a 5G router?
Hello people, My Sky package contract ends in 5 weeks (6/10/22). I'm currently paying £45.47 a month which goes up to £62 a month in October. This include Sky Signature (the most basic tv package) + Broadband and at an extra £3 Broadband Boost. I don't watch much regular TV and mostly watch Netflix or YouTube, so I'm…
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bt landline fault difficulty
this morning reported fault on landline to BT who will send engineer and hope to get it fixed by end of 18th.In the meantime we cannot make calls,and incoming calls get the message to leave a message with our 1571 service.We have no way of hearing these messages as cannot call it from our line.The landline is our main…
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