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NO LANDLINE ONLY DEALS - Catastrophe waiting to happen
This issue is sent to you as I am very worried for my mother and as a nurse for the wider older public. After my father died we sorted out all my mothers bills and transferred her to the Post office for her land line phone. I have tried over several years and several mobiles to help my mother to use one but to no avail.…
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Anyone started a new Virgin Media contract recently?
As I'm almost out of contract, I'm curious about how they now price the contracts. Currently my contract shows an extortionate headline price, with multiple discounts applied to it, so when the 13.8% increase came along, rather than my bill going up £1.38 from £10 to £11.38, they wanted to add £13.80 to the headline price…
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Redundant phone line
I have been in my property 20 years on there is a old landline cable clipped to the wall it is not used, (never by me) and the old internal box had been removed and wires plastered over..I am having my outside walls clad and rendered so I have been removing all unnecessary fixtures etc .I have un-clipped the cable and…
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Virgin Digital Telephone - Box upstairs - phone down
Hi can anyone please give me some advice on the virgin telephone switch over. She currently has a phone line downstairs ( which is now not working ) and a broadband box upstairs - since a fall she cant get up the stairs and I do not want run wires around the house in case she trips over them . Spoke to the help from Virgin…
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Do Sky not offer Live Chat for customer services any more?
Can't see an option. Just their chat bot. They also seem to have buried their phone numbers off the main page. Thx.
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O2 refuse to accept 30days notice
My question is does my responsibility end after 30days notice? Who’s responsible for cutting off sims and service after 30days? I called O2 gave 30days notice. Asked for a final bill. I have two contracts, one mine one my teenage son. One had approx £80 to pay on device plan. I asked for a final bill for this. Because O2…
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Digital Switchover
Is there any advice for elderly BT customers in London who use a landline and do not use a computer?
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Broadband & TV: not sure where to start
Just moved from tiny one bed flat with basic Virgin Media landline/broadband TV package (price kept shooting up) to 3 storey house where I need to set up telly and internet asap. I'm v out of touch and not sure where to start. Weirdly there is currently no TV aerial on the roof. The previous owners had TV & internet…
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Virgin Media keeping you tied in
I'm getting a little tired of playing the Virgin Media game and am looking to get off their treadmill. When you first sign up you get a package, TV, Broad etc and the obligatory phone line of course. Within that package there is nearly always a special offer, probably something like free movies or sports. So now you've…
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Any way I can use my Broadband connection with Virgin to tell them my landline is down?
Hi, Been with Virgin for years, they are fine when something goes wrong with te BB or TV, simply ring 150 and they get on it. When the phone goes down however, ringing from a mobile puts you in an endless tech support queue, and they don't have a simple way to emai Tech support, or a web form to let them know! Managed…
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Is this fixable?
Ouf of nowhere, my 43 inch TV has started to do this. I've only had it 2 years. Warranty was only 1 year. Is this fixable? Nothing happened to it, it just started doing this suddenly and now it won't go away. Thanks in advance !!
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Music Magpie phone rental chaos
Can any forum members help me out with Music Magpie rentals? The first iPhoneX I rented was faulty and sent back using a generated label. After 2 weeks I was still paying and MM said they didn’t have it and intended to charge me for the value of the ‘lost’ phone. Luckily Royal Mail confirmed signed delivery. I’m still…
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BT compensation query
I'm having a problem with BT. I pay £30pm up front for unlimited phonecalls & broadband. On March 6th both my internet & phone stopped working. On March 9th I was issued a £30 bill which I paid that day. On March 15th my internet started working again but the phone did not & just played a recorded message saying 'You…
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O2 contract cancellation
Hi, just looking really for alternative routes of speaking to someone from o2 that can actually help me. I recently bought a virgin media bundle that included an o2 sim, to get a discounted rate. I don’t need the sim and others have said you can JUST cancel it as they are two separate contracts. Once my sim arrived (took a…
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Telephone Call Block Scam
A friend of mine, who is in her eighties, has, I believe been scammed out of £189.99 from a company called Infinite Call Blocker. The salesperson gave her the sales pitch of providing a new phone that can block all unwanted calls, The phone she got is a BT4600 series, that when I researched it, costs £35.00. My suspicions…
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I’ve got a Tv licence
Hi, I currently have an up to date tv licence paid for in quarterly instalments, I keep receiving a lot of letters from tv licensing to the present occupier in a variation of my address with a different road & the wrong postcode but actually incorrect as it doesn’t exist. I have spoken to tv licensing on several occasions…
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Sky’s TV and broadband price hikes.
We’ve been told about Aprils price increases, however if you are a subscriber you should check your future bills. Log into your account, click bills and payments, and then click future. Mine shows further increases coming into effect over the next 3 months to a total of 42.5% over my April bill. Trying to get an…
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Virgin Media has raised my contractual monthly bill from £26 to £33
Virgin Media has raised my contractual monthly bill from £26 to £33 even though my contract of £26 doesn't end till Dec this year. They sent me a letter to notify the price increase and given a window period to respond but I missed it so now I'm complaining to their customer service. However, they said I missed the…
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Virgin media - how to speak to a real human for vulnerable customer
Anyone got a phone number for virgin media where you can speak to a human being? Preferably a UK based one? My 89 year old grandmother has had no landline since yesterday. She relies on the phone for communication with the world and to call for help and assistance, she doesn’t have the internet or a mobile phone. I am…
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TalkTalk will not honor their emailed price
Hi, Wanted to warn people. I recently got an end of contract email from TalkTalk. In it it said i could stay on my current price and quoted it. with an asterisk * next to it looking at the bottom of the page it said '* if you choose to remain on this package, your monthly price will rise each April with effect from April…
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