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Sky Price Increases
Sky TV price increases are now showing on customers future bills online. My Signature is going up by £2 and Ultimate (Netflix) by £1. HD and UHD was free anyway so they aren't putting that up. My monthly bill will be going up by over 16%, so much for the 10% max price rise I thought I'd read about.
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TV Licence Letters
I am bereft because the legal occupier of my home is no longer receiving the frightening letters. You know the letters where they're opening an investigation, delaying a visit for 14 days, or threatening a fine of £1000 unless we purchase a Licence.We have not received any letters for over a year. I know Royal Mail are on…
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Letter and emails from TV licensing
Hi folks, looking for some advice... Does anyone know if someone has "No Licence Needed Status" which they invalidate due to a short period of iPlayer activity (say, 4 days for example)... are thy legally obliged to purchase a full years worth of TV licence? Particularly if this 4 days of indiscretion took place nearly 3…
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Trouble with Lebara
I'm a Lebara customer. Recently I've been getting a lot of nuisance calls, I probably used my number in a scam website or something. Anyway, I've been asking Lebara support for a new number, at first they said get a new sim and they could sort it in two minutes. I did that but they then said I couldn't have two numbers…
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BT Price Increases March 2023
I renewed my broadband and tv package in February fixing my contract until Feb 2025 with what was a very good deal after offering to leave and move elsewhere. Just received an email explaining I have a 14.3% increase with effect of March 2023. I have been onto BT and they have justified this based on CPI index and Ofcom…
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Haggle and the price increases...
Where are sky coming from, this is my current package (out of contract) Current: Signature £22, HD £6 Fibre £28.50 BB Boost £4 = £60.50 And this is what they offered me: Offered: Signature £22, HD £7 Fibre £34.50 BB Boost £4 = £67.50 Advised them that I can get the Virgin Media Bigger Bundle for £37.50 a month, but they…
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Virgin media hikes
Hi, Just had a price increase prediction of £21.50 pm which is more than 50% of my current contract of £53pm. Current package (18 month) is very good value until Feb 2024 when discounts end and it should be £111pm Following through todays Virgin e mail I can get a similar package with increased broadband speed (don’t need…
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Vodafone broadband contract
Last week I signed up for a Vodafone broadband contract. After 5 or 6 days I had heard nothing further and so phoned and was told my order had been rejected because of my credit score. I checked with Experian, Transunion and Clearscore and all credt scores were fine. Were Vodafone just trying to get out of a good deal? I…
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Switch from pay monthly to sim only mobile
Hello! I’m thinking of switching to sim only having always previously been monthly contract. I’ve found a great deal through MSE but the provider (Lebara) use Vodafone for their network and that’s who I’m currently with. If I do a switch, is it likely to cause problems? Thanks!
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BT false promises
We was cut off Friday, my mum rang up and was promised via phone call broadband and tv for £23.00 they put broadband on but not tv, 48h since had passed but no tv has been put on. rang up today and been passed on and on, now they’re saying my mum was only told it was for broadband but can’t send us the recorded phonecall…
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EE 14.8% Increase on Whole Package Fee Including VAT
Hi, I have just had a conversation with an EE adviser regarding the latest price increase on 1st April, I would have thought that the only part of your package that can be affected is the total before VAT is added? Yet I have just been told that the 14.8% increase is on the full price I pay. Surely that can't be right?…
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TV licence renewal date question
Hi forumites :) From the excellent "Do I need a TV licence" article, point 12 on licence duration/best renewal date, I know that it is best to renew at the beginning of the month or as close as possible. Yesterday (03-MAR-2023), I received the annual reminder to renew my licence; the letter states: "Licence renewal date 31…
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Virgin media
I want to reduce my bill with virgin after the latest increase. I have been trying for days both on the phone and online chat, its impossible to talk to someone. Online chat as soon as you mention not wanting your TV package they do not respond again. Appalling customer service, just do not know what to do now, when I…
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Netflix to launch £4.99 a month plan but you'll have to watch adverts
Netflix is to launch a new plan on 3 November, which at £4.99 a month will become its cheapest offering. However, adverts will interrupt your viewing. Below we explain what's changing and analyse how the new plan compares. Read the full story: Netflix to launch £4.99 a month plan but you'll have to watch adverts If you…
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Tried Changing to New Broadband Provider - was told my old provider cancelled the order on my behalf
Has anyone experienced this? Does it make sense? Or is it as simple as the new provider doesn't want to honour the order? (which was placed during a special discount period & they've said a new order will need to be placed) Just read the MSE article about "New plans to broadband and landline switching easier" (article…
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Can I leave Plusnet after completing minimum term contract
I have been with Plusnet for about 3-4 years. When they changed the rental saver back in January 2022, I spoke to them and they advised me of the new combined costs. What I wasn't aware of was that at the time they extended my contract for a further 18 months. I only realised this when I checked my contract terms last…
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How to get through to a Virgin Media UK-based call centre
Dial their new customer helpline 0800 064 3836 and answer the prompts as if your a new customer and you'll be put through to a UK-based call centre in a jiffy. It may be cheating but you've got to fight fire with fire and once there you can ask them to sort out your problem or ask them to let you speak to someone who can.…
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TV Licensing not sending any more paper documents
I pay the legalised theft by direct debit on an annual basis. I've just got my latest (paper) licence and it includes a note to say that they won't be sending any other documentation until such time as the licence fee changes. The printed licence expires in 12 months' time. If it was an open-ended licence, then no problem.…
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New EE Phone contract is messed up!!! Totally screwing the customer how do I get out of it.HELP!!!!!
Hi all, I really need some help here. I just recently mid/late December (as far as I recall) took out a new 2yr phone contract as there were some attractive deals EE was offering. I don't believe I have received my first bill and they sent me a text saying that they will be increasing my bill in line with inflation which…
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Landline - still worth it?
What is people's general feeling about landlines these days? We get pretty good mobile signal (Voda) and broadband (VM). I don't think we've used our landline for a year at least. I've also just noriced it's not actually working - no dial tone - so have taken that up with VM. We've probably been paying for a service that…
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