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New to the Phones & TV board? Start here
📺 Useful threads on this board * Sky retention deals * Virgin Media retention deals 📺 Useful links to MoneySavingExpert.com guides * Do I need a TV licence? * Digital TV deals * TV MoneySaving Tricks 💡 If there's a link you think we should include here, please send me a message!
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Looking or the best LANDLINE ONLY provider
Hi Im looking for some advice for an elderly friend. He was with the post office for his landline and he was migrated to Shell energy. His last bills have been averaging around £180 every three months. He hardly uses the line for outgoing calls but it’s his point of contact for incoming calls. I feel this is too much to be…
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Calling the Police 101 Single Non-Emergency Number - From 1 April 2020 this is always a free call.
From 1 April 2020, calling the police single non-emergency number (snen) on 101 is now a free call from all landlines and from all mobiles. This applies in England, Wales, Scotland and Northern Ireland. Previously, callers usually paid 15p per call with this revenue flowing to the telecoms provider that routed the call…
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O2 Incompetence
My 02 contract recently came to an end, I have over four years totally unblemished payment history and a squeaky clean credit score (up till this point). Accordingly, I changed to a 12 month SIM only deal, paid a device payment and subsequently received a completion of payment statement. To double check, I accessed my O2…
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Goodbye Virgin Media!
Finally, I
can say ‘Goodbye’ to Virgin Media. I have been waiting for this price increase
for the last year after a mis-selling experience by their outbound retention
team in January 2020 which damaged my credit file and caused undue stress, the
complaint went on for months due to Virgin Media / Mobile incompetence…
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Lebara - Dreadful!
On Thursday 22nd may I received three emails from LEBARA with a PAC code. I hadn’t ordered one and assumed it was a scam. On Friday 23rd the number was ported out. It was never received. That same day attempts were made to transfer money in my bank account, to India! Coincidentally the call centre is there! The bank have…
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re: SOGEA connection, change ISP and retain landline number
Hi, re: SOGEA connection, change ISP and retain landline number I'm with Sky, now out of contract and have been looking to change ISP. I require broadband and landline and I need to retain our landline number which we have had since 1978 for business reasons. I've been looking into this for ages without success, the issue…
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The Phone-paid Services Authority (PSA) has ceased to exist.
Following consultations held by Ofcom way back in 2023, the Phone-paid Services Authority (PSA), the regulator for content, goods and services bought through your phone and charged to your phone bill or phone credit, no longer exists. On 31 January 2025, Ofcom formally withdrew it's approval for the 15th edition of the PSA…
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Ofcom ban inflation-linked price rises with effect from 17 January 2025.
Ofcom: "Wherever telecoms or pay TV providers include price rises in their contracts, they must set these out clearly in pounds and pence, before a customer signs up." https://www.ofcom.org.uk/phones-and-broadband/bills-and-charges/review-of-inflation-linked-telecoms-price-rises/ The new rules and guidance will apply to…
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Broadband and Mobile Companies annual increase
HI, Does anyone agree that as nearly all of the mobile/broadband providers now have the standard clause of CPI+3.9% typically, that a monopoly has been created? Given lockdown their profits must be at a reasonable level? Could MSE start a campaign against this?
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Sky talk - Free daytime calls to landlines from the weekend to end of April
Just had an email from Sky with the welcome news... (C&Ped below) •The Broadband, Talk and Mobile networks have been designed to handle high traffic peaks at all times of the day and night and our network engineers are working hard to ensure they are tested, monitored and improved 24/7. •To make it easier for you to keep…
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Our new Sky Haggling guide - please share your feedback
Hi all, we have new Sky Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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iPlayer blocking access via VPN
I am a registered TV licence holder, am resident in the UK, have lived at the same address for decades, and haven't been out of the country for several years. I have an issue that I use a VPN (which surfaces in the UK), but BBC iPlayer blocks connection via a VPN. The BBC are therefore blocking my valid use of the paid-for…
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MSE News: Virgin Media fined millions for 'dropping calls' and unnecessarily putting people on hold
Virgin Media customers trying to cancel or switch to another provider were routinely put through the wringer by its customer service agents, an investigation by regulator Ofcom has found. The telecoms giant, which has been fined £28 million over the issues, says it has since "completely redesigned" its customer services.…
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Vodafone poor advice
I spoke to Vodafone on Saturday on behalf of my child. They have lost their job and before getting into financial difficulties they have decided to move in with their partners parents. They have given up their rented house, cancelled their bills and are trying to get themselves new jobs and some money behind themselves…
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TV Safety Notices 2024-2026 Bush, Toshiba, Panasonic, JVC & Others
Hopefully it's ok to post this here….. Has anyone else been contacted about their TV or received a replacement cable or fuse, I've had mine. This seems to affect a lot of TV brands between 2024 and 2026. A problem with the power cable / fuse has a "rare possibility of a fire hazard" Bush, Toshiba, JVC, Polaroid, Finlux,…
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Home phone - but Plusnet pulling the plug
My elderly relatives have a broadband / home phone package from Plusnet. No complaints. It's due to end in early May 2026. Plusnet won't include a home phone in any renewal. They advise moving to EE instead. Presumably EE offer a VOIP service. The folks also have Sky tv via an old sky box and dish. Its a Sky sports and tv…
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Phonely -Has anyone else had broadband cancelled after porting a landline to Phonely?
Phonely ported my elderly father’s landline number from EE on 11th Feb. On the same day, his Plusnet broadband was automatically ceased, leaving him without both phone and internet. Plusnet and EE have both confirmed that porting a landline can trigger broadband termination because it relies on the same underlying line —…
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Pop Telecom £79.99 “TV Box” charge despite no TV service and incorrect billing
I want to share my recent experience with Pop Telecom because it highlights how misleading and unfair their billing practices are, and may even breach Ofcom’s rules on accurate billing. £79.99 “Non-returned Equipment – TV Package Box” * My online account shows an “outstanding balance” of £79.99 for “NON RETURNED EQUIPMENT…
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One of the things I hate about Virgin....
.....When there is a fault and you ring and they send you a link, believing you'll have a smartphone allowing you to open the link which will sort the problem out, but you only have a basic mobile, but they cut you off anyway, and you have to ring again, in the hope you'll speak to a real live human being at some point.
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TV Licence, is this meant to scare/impress me?
Latest communication from TV licence Enforcement Officer Visit Approved stamp. How ridiculous can they become.
Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?
Need help choosing the best value contract, SIM-only deal or PAYG?
Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.
