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Love Holidays - arrived to no booking
Where do I start? Booked a package deal with LH on 29th Feb this year to Croatia. 4 nights in Royal Blue hotel Lapad. On 19th June received an email stating meeting point (their supplier) had gone into insolvency and room had been cancelled. We were due to fly on 26th June. Told they were sorting it. Heard nothing by 20th,…
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Have you booked a 'secret hotel' recently?
A 'secret hotel' booking usually offers a discount, but the catch is that you don't know which hotel it is until you've booked. Have you had a success or a fail you'd like to share? Perhaps through Lastminute, Priceline, Hotwire or any other company that offers secret hotel bookings? Thank you, MSE Laura F
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MSC cruise offer .
Hi We were on the MSC world cruise which suffered numerous issues during the trip to the point whereby over 900 passengers signed a petition regarding the issues. Ok, so after much forcing by the passengers during the cruise MSC sent everyone a letter stating: "We are delighted to offer you a future cruse credit equal to…
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Annual Travel Insurance policy query
I currently have an annual policy covering Europe only which expires in Dec 2024. We have just booked a trip to Canada for Sept 2025 and will be going on a cruise in April but am baffled as to how to address the insurance. Martin says 'buy as soon as booked' which I always done for single trips but the latest I can buy a…
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If you had 10 days to take the train around europe where would you go ?
I enjoy taking the Eurostar and have used it to connect to other countries in Europe. If you had 10 days and your starting point/end was Lille, Paris or Brussels which route which you recommend taking in Europe (ideally using highspeed trains).
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Best travel money
Hello, I'm off to Netherlands end of Next month. Ideally I'd like a card what is the best options? I have a credit card with Tesco, current account with nationwide and Santander.
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Expedia Hotel booking
Just arrived back from a 4-night stay in Tent Calvia, Magalluf. Booked with Expedia. Arrived to find the place was under construction, not ready. Easy enough to prove, we have pics and videos. There are also various reviews doing the rounds supporting our story. We didn't have the dough to book another so we stayed and…
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Easyjet holiday package. Still no refund after 2 weeks.
Hi guys, need help here. My holiday package with Easyjet was cancelled by Easyjet because the flights (included in the package) were cancelled at Bristol on June 10th 2024.When i contacted them via phone, they said that the flights hadn't been cancelled, despite me being sent an e-mail saying they and the holiday were. It…
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Insurance Medical Conditions - Shingles
I was discussing an annual quote from the 'market leading' UK holiday insurance company for a couple aged 68. Under interrogation under medical conditions I foolishly, as a joke, mentioned that my wife was currently suffering from a bout of shingles. The insurer's risk engine immediately slapped £12 on the premium. Surely…
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Villa complaint - not ABTA protected - Avoid Agni Travel and Beach Villas
Hi long story, but we paid for a villa with a pool. for 3 days our pool was inaccessible due to water issues in the pool. Villa company denied my request to move and refund remaining days (I found an alternative villa). Property Manager supported my request, but villa company said no. We had no assurance to when this issue…
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No hotels.com customer service?
I have an issue with a booking I've made with hotels.com but I can't find any way to contact them either on the website or via the app, just a virtual agent that sends me round in a circle. There is a 'visit customer support' button on the app but it just goes to a series of articles
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Easyjet Shocker
last week two hours after advertised take off time, all about to board and EJ cancelled the flight (to Germany from UK). This was pretty annoying, I was able to get home but my hotel in Hamburg and next days train ticket could not be cancelled. My German friends said that I am due 250 eur due to this as they an EU…
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Easyjet Package Holiday illness
Hello, I need some advice please on a holiday abroad that went wrong. We purchased a holiday package through Easyjet. It was supposed to be a 5* resort in Turkey. Long story short: Two of my children got bad stomach pains, cramps, sickness and diarrhoea by day 2. My third who was 3 years old at the time, got Salmonella…
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Travel insurance query
Hi, Got a policy with holiday extras bought about 10mths ago and we are due to fly in a couple of weeks. This week my wife had a mole removed and test results in 4 to 8 weeks. so we rang the travel insurance company to get advice and after speaking to the Underwriter they've said if we need to cancel before we fly we are…
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Resolved
Bit of a complicated situation: My parents had 3 different timeshares with Seasons Resorts. My Mum died 10 years ago but I don't think anything was done to transfer it to the beneficiaries - myself and my 2 siblings. They had a 2x 16 year "keys" contracts which are all coming to an end. The one where you purchase and get…
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Hotel security deposit.
Have booked and paid for a hotel in France, but just noticed they require a £500 security deposit. How is best to pay this without worrying that they will charge it once I have left the country and have no way to dispute it? Thanks
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Sewage and water problem at hotel
Hi Thankyou for letting me join the forum. My query is I’m not sure where we stand with a holiday booking. I’ve been in touch with Tui who have been no help at all. We are due to fly to Sorrento in a couple of weeks and I always check on trip advisor for any updates about the hotel we are staying at to get feedback and…
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Package holiday - awful building work
Hi, we have just returned from Kenya. The holiday would have been fantastic, but for the building work going on. Rhe builders were there every single day from 7.am to at least 5.00pm for the while 2 weeks we were there. The noise at times was unbearable, and the dust so bad that the pool attendants put nasks on! There were…
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Miami Flights
Hi guys, we're considering booking a holiday to Miami and as BA currently have a sale on checked flight prices. Coming in at just over £1k for 2 adults for our dates (Apr 2025). Looking for advice from anyone who has experience on pricing for this route (Heathrow > Miami). Is this reasonable or are we likely to be able to…
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Lastminute.com say overbooked, hotel says untrue and plenty of space.
We've been in Marmaris for almost 3 weeks, and in 2 days time will change to a new hotel which we booked with Lastminute.com in March. Yesterday Lastminute sent a strange email saying we requested a change. So we went to the reception of our next hotel and spoke with the supervisor who said our booking was cancelled due to…
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