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02 Taking advantage of the elderly.
I’m posting this in the hope others will avoid being ripped off by 02 if they are locked out of their phones. My 76 year old husband was locked out of his phone. He went to our local 02 shop and asked the manager for help unlocking it as the pin code wasn’t giving him access. The manager immediately said the phone was…
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1pMobile - now you don't get unlimited calls and texts unless you spend £10 on a 25gb boost
I've just noticed that they've tightened things up yet more and now you only get the unlimited minutes and texts when you spend £10 on the 25gb boost. I've always assumed that unlimited texts and calls must cost them almost nothing as they have seemed to be only about £1 or £2 more per month than a data boost until now,…
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(Very) Old O2 PAYG SIM Card
Hi, I have received the following message from O2 on my (very old) backup mobile phone: "Hi, We've made some updates to our network & unfortunately
we no longer support older SIMs. To keep you connected, you'll need to switch
to a new SIM. Pick one up from your local O2 store (photo ID required) or
contact us on 4445 from…
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WeBuyAnyPhone & CyberSentry
Please be aware that if you sell your mobile to WeBuyAnyPhone, the bank account details you have the money paid into will be given to CyberSentry regardless of whether you have 'opted in' to the free trial of security and anti-virus software that is part of the selling process. CyberSentry will then set up a Direct Debit…
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Data Roaming
Warning. I am a Sky Mobile user and when data roaming in Europe I pay £2 per day to use my data allowance. However while on the island of Corfu my phone picked up an Albanian mobile network and I was charged £2.16 per MB to use my allowance. Sky refuse to accept any responsibility for this and say there is fair warning on…
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Spusu mobile - beware of charges/fees for cancellation/loss/etc
6. One-off feesOne-off FeesServices CostsDamage to or failure to return the SIM card incase of exercising the right of withdrawal£4.00For cancellations in the first month following theactivation of your SIM card£4.00Charges in case of unsuccessful credit cardpayment (without VAT)Max £25.00Charges in case of unsuccessful…
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Grey market smartphones on Amazon marketed as UK phones
I needed a new smartphone, and the Samsung Galaxy A14 looked like a good match for me. Argos, Currys and the like were all selling it for £180, and "Amazon" (yes, a marketplace seller) was selling it for £104. Of course alarm bells were ringing, but I triple-checked the model number on the Amazon listing, and it was the…
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Help please - can't receive SMS since porting to Lyca
Hope someone can help and advise, as I'm finding out now that Lyca's customer service is terrible. Ported my number to them on 1st March, and everything is working as it should, EXCEPT that I'm not receiving SMS since then. I've reached out to their customer service (both on the phone and via the twitter (ie: X) account),…
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BT Mobile to EE switch - be wary of recontracting / EU roaming change
I called BT to see if I could renegotiate my fibre broadband price. No go there as it’s still in contract. Unprompted by me the BT advisor then said that he’d noticed I had a BT Mobile SIM only plan (I use it for data only in a 4G mobile router) and that as BT were switching all BT Mobile users to EE, he’d arrange that…
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New guide: Buying your child their first phone - mobile phones for kids
Hi all, We have new Buying your child their first phone guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Chris
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1p mobile now introducing £10 charge every 90 days
No notification from 1pm. (Appeared on dashboard between old boost and new boost) If you don’t have a Boost bundle 1p mobile will deduct upto £10 from your balance every 90 days! (I.e. if you spend 1p only, (within 90 days) they will take £9.99 from your balance, if they can’t take £9.99 they will suspend your service…
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Asda port in number - bad so far.
I found in here good deal regarding £40 Asda gift card, so, I ordered SIM, received on Thursday 18th January, activated bundle and ported in my own number straight away. Well... end of service then :-(Port happened on Friday about 10-11AM as lost signal on both numbers, as usually, but, Asda sim never waked up. Today is…
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cancelling BT broadband by email is allowed in contract law
After last years ridiculous BT increases in march23 we realised how much more we were paying for BT broadband compared with its rivals . we asked to serve notice that in may 24 we wished to cancel as that was the end of our 24 month contract . we were told that we couldn't give that much notice and keep the service until…
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1p Penny Mobile
Just a follow-up from Martins’ help on mobile phones tonight, I am an avid fan of '1p Penny Mobile'. If you
are a light user, the tariff is only 1p per minute, 1p per text, and 1p per MB of
data. They also have a 1-year deal for £36 which I have just signed up to. This then gives you unlimited calls
& texts, plus 250MB of…
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Lebara “Free Roaming” Con
My husband and I have recently signed up with Lebara. The deal was recommended on ML website. Our main criteria when choosing new provider were supported Wi-Fi calling (we live out in the sticks with bad signal) and free roaming in Europe (we travel often). We opted for a deal with Lebara that ticked both boxes at a very…
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Do not be tempted by cheap Lycamobile deals - AVOID
Since it was MSE that put me onto Lycamobile last year as a cheap O2 alternative I think it's only right that I warn users here of my experience. In short, I've had my phone number for about 25 years on pretty much all providers yet Lycamobile have lost it, blocked me and rendered me provider less. It feels like one of…
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Lebara switch - where is £40?
I changed to Lebara in mid September through MSE - my monthly plan is £6.90 and the offer included a £40 voucher (I think for Amazon). I am happy with Lebara and the plan - but have not had the £40 nor can I find evidence of this in the email that confirms my purchase. Can anyone advise the best way to chase this up? The…
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O2 turning off original PUFFL SIM cards
There always used to be a few users of the "BTCellnet Pay Upfront For Life" deals from 2001/2002 era around here. O2 are switching off the original 2G SIM cards so 5G SIM cards are being sent out as replacements soon. Worth checking they still have the right address for you if, like me, you have moved house at some point…
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Celebrating the small wins - I followed the MSE recommendation and saved!
Hi - Just sharing a small win I made last week, after following MSE advice on mobile phone contracts and SIMs. My long-term contract with Tesco Mobile expired a few months ago. Inertia had set-in and I did nothing about upgrading or shopping around. Then I saw the MSE tips and recommendations, and did some easy research of…
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MSE News: Mobile providers to send tailored roaming alerts under new plans
Mobile providers will be forced to send mandatory roaming alerts to travellers under new plans outlined by telecoms regulator Ofcom today. MoneySavingExpert.com has repeatedly called for consumers' roaming rights to be increased after protections ended following Brexit. Read the full story: Mobile providers to send…
