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Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

EE - Feels like a no-brainer...
I'm out of contract on a SIM-only deal but with loyalty bonuses attached. Looking at the options available the best 2yr is either £20/mth for 125Gb or £10/mth for 25Gb (both with "stay connected" data and it can be gifted across the account) or for £22/mth it's 35Gb with one "extra"... but looking at the 1mth deals I can…
Existing Lebara users outside of contract
I've got a Lebara sim and my 12 month initial offer has expired. To make use of their new deals and to keep my existing number, I take it I need to switch to another provider and port my number across and then port it back? Would switching to something like this for 30 days be okay and then re-joining Lebara work?
Do I need an address and bank account to get a PAYG phone contract?
My partner’s son is moving back to the UK after living in USA since he was a child. He has a phone but no permanent address (he’s starting off in Air BnB until he can find permanent housing) and no UK bank account. Would anyone know if it’s possible for him to pick up a SIM and get a PAYG bundle on one of the big networks…
Requirements for Visual Voicemail
Hi All, I've been researching the requirements for Visual Voicemail after discovering that Lebara only keep your unread/saved voicemails for only 2 days. https://forums.moneysavingexpert.com/discussion/comment/80723794#Comment_80723794 This site talks about which carriers provide…
Lebara mobile unread voicemails deleted after 48 hours - anyone else experience this?
Hi All, I received a voicemail on my phone which I didn't pick up (ie listen to) until a little over 48 hours. I did my normal 121 on the phone and the voice said there were no new voicemails. I knew that the voicemail was real as I spoke to the person who left it since then. This is very odd - I have never lost a…
RWG - poor customer service
I ported two numbers out from RWG to another network in January. However in March I noticed that I was still being charged for both numbers. I know I should noticed before then, but previously when I've ported out from other networks, they have stopped charging without any prompting. I contacted RWG, and they told me they…
Vodafone - Suspending account, sending charges and referring to collections *accidentally*
Hi all, Hoping I can get some good advise. I have never had any problems with my mobile phone provider Vodafone and their support has always been quick and helpful, but this past week has been a nightmare. Background: Back in January, I took out an additional plan on my Vodafone account for my partner as she was ending her…
SMS to Lebara SIM
Has anyone been able to set up an Apple ID using a Lebara SIM for a verification code? I currently cannot and wondering if it is something to do with not not being able to receive Premium SMS. Does anyone know how to enable this? The message I get is: "Verification codes cannot be sent to this phone number at this time.…
O2 billing issues for direct debit
Hi, is anyone else experiencing issues with their direct debit payments to O2? I was informed on 28th March that a new direct debit would be set up to include airtime and phone in one DD. My original DD went out on 1st April and now O2 are saying that I have an unpaid bill. I got through to one representative that told me…
smartcellular.co.uk
DO NOT TRUST THEM! I would NOT TRUST this company an inch with your money, or your phone! Ordered a phone on 9th March. Emailed them SIX MINUTES later to cancel order. Emailed them again with cancel requests at least three times over the following week but got nothing but standard replies. They sent the phone on 21st…
O2 - Victim of Fraud and no help!
I was a victim of fraud on my o2 account on 16 Jan. The fraudster gained access to my account while purporting to be calling from o2 and took out a new contract with handset, I grew suspicious on the call and ended it and reported it to o2 the same day. Unfortunately the phone had already been ordered and the new contract…
Lebara roaming in the USA?
Hey, we're going to New York soon, and I currently have a Lebara pay-monthly contract. Lebara support says that Roaming will work in the USA, as long as I buy a roaming add-on, but I've seen other online posts saying it doesn't work in the US. Has anyone successfully used Lebara roaming in the USA (or, even more usefully,…
Mis-selling phones on Amazon
So, following my bad experience buying a Samsung phone intended for the UAE from an Amazon listing specifying a UK spec model, I decided to ask a different seller about a different phone. As you can see from the conversation below, they were quite happy to admit they are mis-selling an "international model" as UK spec, but…
O2 to Tesco Mobile Porting Problems
Due to O2 price increases, I switched our 3 family iPhone to 2 year Tesco Mobile Clubcard 30GB SIM only deals on the 7th March. (£10/month including perk and no price annual increase). I had PAC Codes from O2 for all 3 phones. One port worked OK on the 8th March, but for the other 2 mobile numbers there were problems with…
2ndLine phone scam
Reading on here a few days ago can’t find it now, someone recommended this company for a free text service with a USA phone number. I found their app and it seemed ok so downloaded it Their first page was a list of hundreds of phone numbers from which you chose one that suited, continue led to a congratulations and confirm…
Carphone Warehouse
Hi guys Hope someone can help me. I took out a Vodafone contract though CPW on the 18th of march i transferred my number when registering on the Voda website, Anyway my signal was terrible really thought it had got better where i live but no, So i rang Vodafone to cancel the contract with in the calling off period the…
Can I buy a contract phone from someone?
A work colleague has got a new contract iPhone through Vodafone but he wants to sell it to pay for a holiday. He has the original receipt and box etc so it's not stolen but what worries me is what happens if he stops paying his contract off? Can Vodafone block his IMEI and make the phone useless? He got it just a few days…
Crown Communication / O2
This discussion was created from comments split from: Money saving in perimenopause and menopause.
Very Basic Mobile Phone for 92 year old
Hello. I am looking for a VERY basic mobile phone for my 92 year old mother who lives alone. She has never had one before. She still has all her wits about her (well most of them!) but when she tried an old Samsung Smartphone of mine for a few day she found it difficult and confusing to use with all the Apps, swiping left…
Signed up to Virgin TV, forced to sign an O2 phone contract too
Summer 2023, I signed up for Virgin TV and they made me sign an O2 phone contact too for £25 a month. the phone contract and sim arrived within 48 hours, and I never used it. its still sat in the original packaging. I already have a phone plan. The problem is that a month later when Virgin installed (quickest possible time…

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