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Switching mobile provider
I am a complete numpty when it comes to mobiles. I only have one primarily as an emergency measure - vehicle breakdowns, or contact when on holiday - so I rarely use the thing. 3 times a month if that. Currently I am with Vodafone who charge me £16/month. Firstly - is this charge reasonable? If not, how painless is it to…
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Three sent replacement SIM instead of new plan SIM
Hi Just ordered a new SIM and plan with Three. The SIM they've sent is not activated and the documents don't tie up with my order number, which leads me to believe this is a replacement SIM for another number. I've just recently ported out to Lebara. I've spoken to to Three and they reckon it's the correct SIM. Anyone had…
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1p mobile - landline calling issue
This afternoon Mrs S had a problem calling landlines from her 1p mobile phone. Once dialled the phone would do a single beep and the phone app would close. Calls to mobiles still worked fine. Rebooting the phone seems to have fixed the problem. But I'm curious, any ideas what might cause such a problem? I can understand…
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What is the cheapest PAYG/SIM monthly contract 1Gb max
Have a carer who is under 30 driving my motability car for me now and then when I can't drive. Due to his age a drive smart tracking device will be fitted to the car. Need to download an app and connect to it whenever I drive. Have a spare phone which is compatible to the app so I need a cheap PAYG or SIM monthly contract…
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rwg sim
i have an rwg sim with 50 minutes free every month for lifetime. on friday it says no credit you have to top up but i never needed to. this is now mobile. does anyone else have that problem. if anyone has a way of getting a screenshot of this could you please tell me how as now mobile are denying this deal
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Sky Mobile complaint – mis-selling & contract issues – what compensation is fair?
Hi all, looking for some advice on what would be considered fair compensation for my situation. I’ve recently had a pretty poor experience with Sky Mobile involving multiple issues across several calls: I called on 26 Feb to discuss my SIM-only deal (£13 for 8GB) after seeing a new customer offer (£7 for 10GB). I was…
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Pay-as-you-go options (not bundles)
Hello, can anyone tell me which providers offer a 'traditional' pay-as-you-go option that: -isn't a bundle nor a monthly deal, and -doesn't require regular top-ups? This is because it's for a phone which will very rarely be used (probably max 5 texts / short calls per year). It's fine if I need to keep the SIM active by,…
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O2 leaving early - or not.
I ordered 2 sim only on a 12month contract with o2 in September 2022. This continued to run till November 2024 when I or o2 was hacked and I was sim swapped with an esim (Which I didn't know existed and neither did my bank security advisor!!) O2 then (after a lot of phone calls where they were unable to tell me how it had…
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What happens at the end of the Lebara initial low offer
So I have an MSE bagged Lebara deal. This is set at the low price for 7 months. When it moves to the regular price on month 8 can I start a new mse bagged deal? Report
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O2 blue light discount 25% not working
I'm trying to get blue light discount for 25% off my airtime. I get blue light discount due to being a teacher. It asks me to enter my work email address which I do but it won't let me progress as it says 'enter a valid email address, not a personal address'. It IS a valid work email! Can anyone help please?
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Lebara - Port not worked and terrible customer service
I ported my number to Lebara a week ago. My phone will not work - I cannot make or receive calls. I tried dialling my own number and some random man answered - for some reason, my phone call went to his phone which is surely a GDPR issue? This is affecting my work and also, my children cannot contact me is I am not near…
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Uswitch help please
Hi i need some help please. My wife is wanting to go sim only (i went sim only last year) but i am unable to remember what i done on mine. She wants to keep her number as i did. when we choose a deal for her phone 02/android i get an option to choose an esim or a regular plastic sim, but neither mentions keeping your old…
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Airtime app - changing networks
Hi folks, I'm currently using the Airtime app with O2, but I'm eyeing up a switch to either Spusu or Mozillion (or maybe 1p Mobile) which would give me more data and hopefully reduce my monthly bill. Does anyone know if these networks are supported by the app? If not, is it possible to cash in your remaining rewards, or…
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Three we've now disconnected your service
Hi Just ported my number from Three to Lebara (done this lots of times before) and got this message from Three. Is this just a blip in their system? The port seems fine but I was a little panicked for a moment there. Cheers
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1p mobile - short verification codes not coming in
Hi. I have just switched to 1p Mobile and I'm very happy on their unlimited mobile data plan as signal is dire where I live with any other providers, except any short verification codes (4-6 digits) won't come to my phone. I have a Samsung S23 and it's a dual SIM. My Smarty SIM is still working until my PAC code goes over…
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Switch provider but still outstanding device plan
Hi I'm currently with O2 but thinking of leaving due to the recent price hikes. I think I'm out of contract but it doesn't say when I log on. I still owe on the device plan. If I switch to another contract with someone else will i get a final bill for the device or keep paying instalments? I text info and got the below. We…
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How to convert old Apple iPhone se20 to spare phone
I have an old Apple iPhone SE2020 that I kept after I upgraded to a new iPhone 16e last year. I’m going down to London next week & I'm paranoid about phone theft. I was wondering if I could convert the old phone to a PAYG phone, to use as a “just in case” phone. I’d only need to make calls, texts & maybe use Apple or…
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Tesco Mobile help please
My new phone (contract) is faulty. It's a Motorola G56. Troubleshooting has established the handset itself is faulty. When Tesco try to book a repair, the IMEI number isn't recognised on their repair booking system. The IMEI number matches what they have on their screens, so I don't know why. I've tried the online chat,…
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EE Flex Pay
I bought a phone in store 18 months ago called EE Flex Pay. My device agreement was for £516 and this is being paid until Oct 2027 at £13.50 a month. I am also paying for a plan at £29.50 a month (having gone up from £28 and due to rise again). I have never used this plan as decided to stick with my original plan provider.…
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ID Mobile : Retention deals
Hi all My ID Mobile SIM contract is up next month. I get 175GB for £12. Tbh I only need about 30GB. But I got this via mobiles.co.uk with cashback. So it's about £6 a month. But I would like to know potentially what ID directly would offer by the way of a retention deal. Has anyone been offered anything decent?
