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LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

Cheapest time to buy kiln dried wood?
I'm having a multi fuel stove fitted in a few weeks and I have been told that spring/summer is the cheapest time to buy wood? Looking at buying 1m3 of wood, hoping this and some smokeless fuel will last me a winter? But which month would you say was the cheapest ?
Eco friendly boiler scrapage scheme
I’ve been contacted by Eco boilers who install new energy efficient Zanussi boilers with no up front costs. Paid for on a monthly maintenance plan. I’m not sure how they got my details but I did click on a link with Martin Lewis’s picture on. So I’m not sure if it’s a genuine deal or a clever form of cold calling-do you?!?
Coal vs Oil vs other?
Hi, I'm actually asking on behalf of my mother in law so I don't have all of the facts but she is now coming up to the point where her coal fired boiler needs replacing. From what I have read so far it doesn't seem like many people are going for coal any more and most switch to oil or maybe even biomass when gas isn't…
High Gas Bill - Last chance!
I have had an ongoing dispute with Scottish Power about my Gas bill since February and have brought in the ombudsman but with no success... I live in a 2 bed flat and they are claiming that I have used £300 worth of gas a month since November! This is just not possible - I have lived here for 10 years and nothing has…
Moving Gas Metre
Hi, we are looking to build an extension but our gas meter is on a wall where part of the extension would go. Our boiler is upstairs in the airing cupboard and on an external wall. Initially we were only doing one storey so we were going going to move the gas Metre around the corner to the kitchen external wall and have…
Bathroom Radiators
Hi, I'm hoping someone can point me in the right direction how to resolve the problem with my towel radiators in the bathroom. They were working well when we had the heating on. We have turned the heating off and have switched on the bathroom radiators at the wall where they have a fused on/off switch but they are not…
How do I know it's my gas meter?
Hi all. Firstly, I'm new to renting - I've recently just moved out from my parents. This is all confusing to me so I'm going to try and explain it the best I can. The property I rent is a 3-bed apartment on top of a business Mon-Friday. It's basically a head quarters with some offices in etc. My gas meter is located within…
Will I get charged for having my meter changed?
I've just moved into a new property which has a single rate electricity meter but I want to be on economy 7. I also want to change to a different supplier than the one the previous tenants were using. The energy supplier I want to go with said they will have to charge me £80 to change the meter to an E7 one. So I thought,…
Solar Equity Release
Hi, My dad has solar panels on his roof and has had a leaflet offering a lump sum for his feed in tariff. I assume that if he agrees he no longer gets the money created from the feed, this now company do? What do I need to know before advising him? Is this a good deal or not? Any guidance appreciated. Cheers
How does FLOGAS delivery work?
Hi. Im having 4 LPG cylinders delivered tomorrow. My LPG central heating will be installed on the 22nd of May, so I haven't got the cylinders shed yet. So I wanted to know, do I have to be at home to receive the delivery or will they just leave the cylinders somewhere? Has anyone have Flogas delivery without a shed before?…
Collectives .. the future
Hi This seems to set out Centrica, trading as British Gas views on collective offers. In 2017, the group has lost a net 261,000 UK Home energy supply accounts, reflecting the planned roll-off of collective switch tariffs. Centrica is now more focused on customer value not just volume Jo
Recommend a system boiler for megaflo?
We have a Heatrae Sadia megaflo, we have a 5 bed house, two bathrooms. We have a really old boiler, some 20+ years old, it's still going strong but is probably inefficient and we want to move the boiler from the kitchen to upstairs bedroom, in cupboard above the megaflo. So time for a new boiler. Any recommendations?
Praise for Boilerjuice or its contractors
Not sure whether this is praise for Boilerjuice or the companies it contracts with but for the last few deliveries I have asked for standard delivery and they always come faster than the date they give. Today they have surpassed themselves. Order placed yesterday and the tanker is here now! Tate Oil, Star Oil, Carlton.…
Fuel payment plan dispute
I have a monthly standing order fore fuel oil on a payment plan. After two years they are saying I owe tem £2k because they didn't change my monthly payments to reflect usage/price increases. What can I do?
Water on constant
Afternoon I have a traditional boiler with a tank in loft, one in a bed room and boiler in the kitchen. I'm changing from an electric shower as want a more powerful shower. Changing to a pump and mixer shower but at times five of us showering on a morning. I have the water coming on each morning with heating but wondered…
Got my stove, what else do I need?
Fitting my multifuel stove next week, but what else do I need? Getting a log store and a builders bag of kiln dried wood on order. But do I need a companion set? Log basket? Log carrier? Coal bucket? Shovel and brush? Stove thermometer? Moisture meter? I will be burning smokeless coal and logs Thanks in advance
Doubt about price comparisons
Hi, Today (10/5/17) I received the latest MSE price comparison for Gas/Elec. I previously took up the change offered in Oct 2016 tip Oct 2017. According to MSE I currently pay £63 a month but I actually pay £92. How is it that as a member if the most recent price comparison change my true payment details are not known by…
nPOWER Fixed Energy Online August 2017
I'm on the nPOWER Fixed Energy Online August 2017 account. Since being on it, they have been unable to provide account statements due to "IT problems". Does anyone have the same problem?
Log burner smells / fumes help
Hi, i fitted a 5.6kw log burner about 2 years back & i am now getting the smell of the fire in the room. I have had it all tested & passed when i fitted it as it was part of a build that went though building control. In the same room i have smoke/heat/cOM detectors & none have been tripped by the fire/smells. Is there an…
Electric wet central heating confusion
Good evening all, We moved into our current property back in December last year. We did a uswitch as soon as we moved into the property in order to transfer to the energy supplier that we had in our previous property. This took 51 days to complete and as such we received a bill from the supplier for the 51 days use. As you…

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MSE News

Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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