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Motor Insurance
Hi All, Am rather perplexed at getting ripped off on motor insurance, my main complaint being how is it fair that I get penalised for a no fault accident, somebody drove into the back of my car which was parked at work, I was not in the car at the time and the person admitted liability yet when it came to re newing my…
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Cheap but poor Customer Service from First Alternative
I have a cracked windscreen and need to get it replaced ASAP. My car is less than 3 years old and I understand I can insist on OEM replacement screen I contacted Autoglass Monday 23.02.2026 and they told me that this would need to be authorised by First Alternative I contacted "customer service" Wednesday 25.02.2026. She…
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⚠️ Direct Line / Motability Insurance Complaint - Financial Ombudsman
I'm a disabled Motability scheme user (enhanced PIP, DLA recipient) and cancer patient who has taken my case to the Financial Ombudsman after Direct Line denied my insurance claim in a deeply shocking way. What happened: In May 2025, when I added two named drivers to my policy, Direct Line's system automatically removed ME…
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Damage caused by insurance company contractor
Hi all, Looking for some advise please; My insurance company appointed one of their contractors to spray some new kitchen cupboard doors following water damage. As part of this, they failed to meet their advertised exact colour match scheme and also sprayed the old door accidently, without consent. This now leaves me with…
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Travel insurance quote
Recently had travel insurance for my wife and myself with Avanti.We are both in our seventies with medical issues,ie,hypertension,athritus.The policy was about 3 months old when I phoned to inform insurer about new medical condition,ie pacemaker.I was told it would cost another £200 on top of existing policy cost of £350…
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Admiral penalty of £600 for claim added to Confused.com quote in error
My daughter got a £600+ amount taken herof her bank account on Saturday from Admiral, her car insurer. On talking to customer service in India at the weekend, they said an additional undeclared insurance claim had been flagged and that was the reason for the penalty charge. She'd had nothing in writing about this, just the…
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Claiming on home insurance for a damaged ring
Hi, I've been fortunate enough to never have to make a home insurance claim so have no idea how it works. Any thoughts would be great. I have an opal and diamond ring (one large opal and many small diamonds in the surround) that is just over 3 years old. It has been worn occasionally. The opal has changed shape in the…
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About to move and want to insure my possessions for the move
Hi all, I am about to move in a week or two. I am most worried about moving my TV, which I paid around £1400 for a few years ago. It is covered by AO Care insurance, but it seems that doesn't cover the transportation of the TV. I am going to be using a 'man with a van', which I understand may cause problems insuring my…
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Can't Get Contents Insurance - Living in Home of Family Member Rent Free
I own a house outright that I used to share with my adult daughter, & building & contents cover was always in my name. I moved out some months ago & informed the insurance company of my new address - no issues (except an admin charge) I tried to renew today, but I can only have the buildings insurance in my name, not the…
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Work Absence / Redundancy Insurance
Hi, I a single, living on my own and have no mortgage and bills. I work full time and don't get sick pay. Is there an insurance I should get to cover if I'm off sick or made redundant? Thanks
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Changing Car
I'm awaiting delivery of a new motor but the insurance on my current car will expire probably a week or two before the new one arrives. Would it make a difference who I insure it with to just change it after a few weeks or is there an alternative way of doing it. Thanks
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Claiming with third party insurer
I recently got rear-ended by another car when stationary. Thankfully no-one was injured in either car. It was reported to the police who helped us get the cars out of the road. My car only has cosmetic damage but the other car is probably a write-off. After calling my insurers to start the claim process, the other driver's…
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Cannot proceed with car insurance quotes after removing named driver (claim)
Last March I had my then 90 year old father as a named driver on my policy. When he opened the car door in a car park, he dinged the door of another car. Because I couldn't see the damage I declared it to the insurer as 'for information only.' The other driver didn't pursue a claim or even want any payment as the damage…
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Household insurance company buy out problems
Hell all, My household insurance company was bought out by another in July 2025. My policy was transferred to the purchasing company. That policy expired on 17.02.25 and a policy with the new company has taken over from that date forward. 5 days before the old policy expired I had to make a claim. Apart from the…
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Wildly different quotes from the same company
I intend to change my home insurance provider and am inclined to favour Aviva because of their ethical reputation. I have requested quotes from the Aviva website more than once and am perplexed that the different quotes are wildly different. The first one was £201.82 (which is roughly half what I am currently paying) and…
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Car Insurance - Fixed 3 year Price -a good Deal?
I'm just in the process of renewing my car Insurance & have been given the option to fix the price for 3 years. It's a pay monthly & you can cancel at any time. I have negotiated a further reduced price than my original quote. Just wondering if this is a new idea and if there are any pitfalls that I haven't discovered?…
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Car insurance advice please
Hi. I have a 2014 Nissan Note, insured with Tesco. On January 31st I was driving out of Sainsbury's car park when a van reversed out of a parking space and went straight into my passenger door. He admitted liability and there was a witness. Yesterday, I took my car to Tesco's approved repairer where they are going to fit a…
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Unoccupied house insurance awaiting probate
My father died just before Christmas. The house insurance company said they would only continue cover for 60 days. Now I'm struggling to find a company that will cover the house unoccupied for what could be many months. Is anyone able to recommend a company? I'm just wanting buildings insurance, not contents.
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Home Insurance - cancelled policy / number of bedrooms
Hello Does anyone have any insight, or know an expert I can talk to about about this situation: We have just lodged a home insurance claim to repair bathroom after a burst pipe. Insurers are reviewing the claim but have cancelled the policy (in 21 days) as they say we have given incorrect info on number of bedrooms. We…
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Car Insurance write off 2 claims Long Story
Hi guys This is a long story and I will try and make it short, it has been giving me a lot of headache and I hope someone here has some experience that can give me any pointers or advise best course of action. I basically had a minor car accident back in November 2025, not a fault of my own but the other driver is not…
