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Virgin Partial refund
After waiting over 90 days I finally got a partial refund from virgin I know a lot of people are waiting longer and I feel your pain, My problem is that Virgin have paid over £500 less as a refund than I actually paid I have been trying to talk to a person via phone e-mail and text with absolutely no response the refund…
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Dispute rental charge or cut my losses
Hi MSE, Hoping to get some peoples two cents on the situation. Is it worth disputing or challenging directly with the 'main office'/through their dispute systems, or should I just accept my losses and move on. Hired a van for a quick, but big flat move. Unfortunately, without known impact or negligence on my part, and not…
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Entitled to a refund
hi, so we booked America at the start of the year and booked flights separately. Our return flight has been booked with west jet. Obviously our other flights have been cancelled (we were supposed to be in America for two weeks now) how ever our return flight with west jet we are having issues with. We received an email…
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Travel up travel agency
Just thought I would warn fellow travellers about travel up I bought flights from London stansted to Dubai unfortunately emirates airlines cancelled the flights so I rung travel up to ask for a full refund travel up want a admin fee £50 I said no what about other flights from London Heathrow got the same dates different…
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Airport duty refund
Hi, any advice how to make Amex get my air passenger duty money back from opodo. this has been ongoing since november last year & obviously pre covid. i had to cancel one of our passangers due to illness. i did this on the phone with opodo. on the call they confirmed i would be getting £143 in airport duty or passanger tax…
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Contact Easyjet to change flight
We want to change our flights from this October to next October (2021) but these flights aren't released yet.The only option currently I can see is to change. We would be quite happy to have credit note till they release the next flights, but can't find a way of speaking to anyone.I've tried 'send us a message' but wonder…
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Foreign Currency - Mastercard vs TransferWise
I'm a great fan of TransferWise and use my card almost every day, especially when buying on-line in different currencies. I was discussing the two options with a friend and he tells me that he gets a better deal just using his "ordinary" Mastercard debit card. Is this actually the case? I don't know what extra charges, if…
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Escalating an EasyJet Complaint
I wonder if anyone can help. I had
2 separate bookings with EasyJet for next year both flying from Southend, one
to Alicante and one to Faro. With EasyJet no longer flying from Southend I have
been waiting for communication as to what options would be available to me. We
were flying to Alicante in March so I emailed them…
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Collision Waiver vs Excess
Still confused by this. Do i need both the collision waiver and excess insurance also. some companies offer collision waiver with the rental, but isn't this just "car insurance" if the excess isn't even included in any claim?
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My Hertz Weekend £195 per month
Hire a car every weekend for £195 per month with My Hertz Weekend. Does anyone know if excess insurance covers this kind of subscription deal?!
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Flight cancellation
In August 2019 I booked 2 flights with easyJet to fly in November 2019. Four days later easyJet cancelled the flights (no reason given) and offered alternative flights 2 days earlier or 2 days later. I contacted my hotel, who refused to move my dates. I therefore booked new flights with Ryanair for my original dates, and…
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vuelling
Hi my flight was cancelled with vuelling, i requested a refund but was told to do it online, i did what i was told to do but ive ended up with a credit note instead of a refund. Is there anyway i can dispute this and have a refund please?
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No refund on internal flight
Hi, any advice much appreciated. Like many our summer holiday was cancelled this year. Norwegian airline cancelled Our flights to USA approx 5 weeks prior to departure date and were great with refunds. Our Problem is the internal flight we had booked from New York to Florida which we should have taken 6 days after our…
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Ryanair No Show letter
Contacted Ryanair via Google search for No Show letter. Directed to Ryanair chat line and immediately contacted with agent Mohammad. Requested No Show letter and all sorted within 10 minutes. Hopefully letter in the post plus email transcript of our chat to come.
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BA Holidays Car Hire Refund
Hi, Like everyone else, I had a holiday planned for this year... Our flights were booked directory via Virgin and we had separate car hire via BA Holidays. Unfortunately, our flights were cancelled via Virign (Still waiting for the refund request to be processed) so naturally, we have requested a refund from BA Holidays…
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Trying to contact Easyjet
There appears to be only three ways to contact Easyjet - send an email (which will not be answered), try phoning (which will likely not be answered - on another thread, someone mentioned an 0161 number as an alternative to the standard 0330 number but that now seems to be disconnected) or finally Twitter. I have been…
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Jet2 have changed our flight days and we have booked our hotel separately
Hi, we have a holiday booked for August 2021 where we booked flights and hotel separately. Received a message this week to say Jet2 have changed the flights, going two days earlier and coming back one day later. Unfortunately I've not been able to change our hotel to align with the flight changes. Spoke with Jet2 and if we…
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Easier way to match up easyJet and ryanair flights?
Is there a website I can use to match an incoming easyJet flight to an outgoing ryanair flight? Say I fly into London Luton with easyJet and want to fly somewhere in Europe asap with ryanair, what's the best way to find suitable flights? Trying to find a match on both websites individually is not easy, usually there is no…
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Ryanair - change of scheduled flight time and fees
Hello, Grateful for any help or tips. Ryanair have changed my flight time a number of times and the latest one means the flight is no longer suitable. The email they sent me says as a result of this time change they are offering customers two options, accept the time change or move your flight for free. It says if I wish…
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Car hire costs increased to what I agreed
As recommended by Martin Lewis I got the best deal through Skyscanner for my car hire in Poland. A company called Discover Cars (Car rental provider Panek). I paid them £63.63 deposit as requested and then asked to pay the remaining £176.79 on arrival. I was charged £201.29 when collecting from the Panek desk in Poland. I…
