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FairFX website problems
I now have a new FairFX card, and my wife has a linked card, but there is almost nothing we can do with them on the website. For our own reasons we do not want financial apps on our phones, but the old website allowed us to print detailed statements and transfer funds between the cards. The letter that came with the linked…
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Jack's Flight Club hidden subscription scam?
Hi, I signed up with Jack's flight club premium back in January to try them out and although they were surprisingly vague with the offers they sent (they only suggest you search yourself for a period), I decided not to ask for a refund in my first 30 days as I wanted to support a small business. Anyway, jump to today,…
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Contacting Ryanair
I booked Ryanair flights to France back in January. I was supposed to fly in August to France but could not go due to the isolation restrictions. I had travel insurance with a 3rd party that stated I was able to claim if there was an FCO warning against all but essential travel (which there was). The insurance company paid…
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Easyjet not offering a refund
I have flights booked to and from Amsterdam in December which due to the quarantine I now dont want to take. Easyjet are very generous offering vouchers, BUT they have recently cancelled my return flight and transferred me to a different one a few hours earlier. My original flight 1836 is not flying any more, I am now on…
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Help - car accident , threatened and scaremongered
Any help is appreciated regarding this, i have been through such distress over the whole process. Hired a car through expedia and took out their extra insurance. On picking up the car, wasnt asked if we had insurance was just given the car and sent on my way. Unfortunatlly an accident occured - there was light rain and out…
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Ryanair Stanstead Airport parking booking no refund
I booked flights, parking and insurance in one transaction with Ryanair who have now cancelled the flight. They are refunding this but won’t refund the parking as they say it’s not their responsibility and have told me to contact Stanstead Airport Parking. I have done this and Stanstead say it’s not their responsibility…
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Sixt delayed toll costs (16 months later)
When in Portugal in 2019 we had a hire car with Sixt (horrific - will never use them again but thats another story) and got the wee machine for tallying the tolls, and the costs came off our credit card bill the following month. We have just received an email to say there was an error in the system we were not charged for…
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Help me get my refund
Hi I need help to get my refund back from ryainair we booked with love holidays and that was in April 2020 but ryainair are saying they paid it back to love holidays in August and love holidays said they haven’t got it yet what do I do six going into seven months and nothing
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Ryanair Passenger Tax Refund
I have a no show flight with Ryanair, Are they within their right to charge a £17 admin fee to refund the Tax which they have collected and not paid to HMRC?
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Currency Cards and Non-use charges
Just managed to contact Travalex and cancel my card (Mastercard MultiCurrency) Not travelling for now - not keen to pay a 'hidden' 2 pounds/month non-use fee - have realised that I been doing so for several months. Beware these cards - hard to access the accounts, hard to 'cancel' (not possible on line) and there are these…
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Car hire and additional charges
I booked an automatic car via a comparison site and paid and received the voucher, on arrival in Spain I presented the voucher, Licence , Passport, DVLA Check etc and then declined the insurance excess, presented the credit card for the holding deposit. Then signed on the small electronic pad and received the paperwork and…
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Moving easyJet Flights
Hi, just a heads up, from paying the website price to move a flight, easyJet now charge a premium. We are looking to change our easyJet flights from December to March (in the hope that the quarantine controls may be lifted by then). We paid £300 for our December flights. If we were booking NEW flights for March the cost is…
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Scheduled change
Easyjet have made a scheduled change that makes the flight out 4h55m later than when we book but has same flight number. On the return flight the flight is now 3h later but has a new flight number. Easyjet are refusing to give a refund but will offer a flight voucher. I don't want the flight voucher, am I entitled to a…
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Flight Schedules
Is there any easy way/website to find out which days airports offer direct flights to which destinations? For example can I find out if Heathrow goes direct to Las Vegas on Mondays, Wednesdays and Fridays. Manchester direct to Vegas is Thursday and Saturday etc??
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I’ve still not received money due to me from a cancelled flight.
I’m at my wits end with Ryanair and Love Holidays. The holiday in April was cancelled, and the money for the hotel was paid back pretty promptly. Love Holidays advised though, that they were waiting for Ryanair to refund them the money for the flights before they could refund me. I filled in the refund form on Ryanair’s…
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Virgin Partial refund
After waiting over 90 days I finally got a partial refund from virgin I know a lot of people are waiting longer and I feel your pain, My problem is that Virgin have paid over £500 less as a refund than I actually paid I have been trying to talk to a person via phone e-mail and text with absolutely no response the refund…
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Dispute rental charge or cut my losses
Hi MSE, Hoping to get some peoples two cents on the situation. Is it worth disputing or challenging directly with the 'main office'/through their dispute systems, or should I just accept my losses and move on. Hired a van for a quick, but big flat move. Unfortunately, without known impact or negligence on my part, and not…
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Entitled to a refund
hi, so we booked America at the start of the year and booked flights separately. Our return flight has been booked with west jet. Obviously our other flights have been cancelled (we were supposed to be in America for two weeks now) how ever our return flight with west jet we are having issues with. We received an email…
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Travel up travel agency
Just thought I would warn fellow travellers about travel up I bought flights from London stansted to Dubai unfortunately emirates airlines cancelled the flights so I rung travel up to ask for a full refund travel up want a admin fee £50 I said no what about other flights from London Heathrow got the same dates different…
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Airport duty refund
Hi, any advice how to make Amex get my air passenger duty money back from opodo. this has been ongoing since november last year & obviously pre covid. i had to cancel one of our passangers due to illness. i did this on the phone with opodo. on the call they confirmed i would be getting £143 in airport duty or passanger tax…
