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Flight delay compensation successes
Have you managed to successfully claim compensation for a flight delay? Please let us know how much you were compensated and how you managed it.
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Flight Delay Compensation Sticky
✈️Here are some threads you might find useful: * FAQ's to flight delay compensation queries * Compensation for delayed flights Discussion Area * Guide to Claiming Flight Delay Compensation * Flight delay compensation, US and Canadian Airlines * Flight delay and cancellation compensation, Ryanair ONLY * Flight delay and…
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Please read before posting! Please post in the existing threads rather than starting a new one!
Please post in the relevant thread for the airline you are claiming for rather than starting a new thread. There is one thread for each of the popular airlines, any others are in "all other EU airlines", "US & Canadian Airlines" or the "Non-EU airlines" thread. If you scroll down or search the forum you will find the…
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The Flights Guru Refund - UPDATE
Back in 2021 I posted about my difficulties getting a refund from The Flights Guru. I sent endless letters and made even more phone calls and got nowhere. Thanks to the advice from this forum I was able to finally take them to court in May 2025. I discovered that they hadn’t even paid any money to Norwegian Airlines, so…
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Flight Compensation Claims - Beware Of 'Assistance' Offered in Frankfurt (FRA) Airport
Lufthansa flight (FRA to JNB) was cancelled whilst we were on runway, so it was back to airport and an overnight stay in Frankfurt arranged by Lufthansa. Taxi and hotel accommodation was well handled by Lufthansa. Next morning on arrival, after passport control / security arrived at Gate awaiting new boarding. There were…
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A Happy Ryanair Story
So our £55 return flight from Malaga was delayed. The app showed delay updates with a video of a cheery gent apologising for disruption to flights that day due to high winds, which was BEYOND THEIR CONTROL. We eventually boarded 3.5hrs late. I nearly didn't submit a claim due to it being made clear the delay was due to the…
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Cancellations and delays due to crew sickness
Many of you have found claims refused or delayed pending the outcome of an appeal to the Supreme Court in the case of Lipton vs BA Cityfyler when a flight from Milan was cancelled due to the sickness of one of the pilots. The passengers were offered an alternative flight to Heathrow but claimed compensation under the usual…
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Ryanair App message scam
Not compensation for a delay but I wondered if anyone else has been the victim of this obvious Ryanair scam. I travelled to Dublin for the day in March with a friend, and was trying to check in on the App the night before at 10pm when I received a message advising "one or more passengers on this booking can't use our…
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Easyjet Cancellation Vouchers In Leau Of Cash Refund
I thought this would be interesting to anyone who had their Easyjet flights cancelled due to covid, but weren’t offered a cash refund. Easyjet cancelled my flights when the FCO advised against non-essential air travel due to covid. The airline was obliged to offer me a cash refund, but rail roaded me into accepting a…
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Easyjet flights for 15th June cancelled - Refund taken but am I entitled to any compensation?
Flight for this Wednesday has been cancelled today, have taken the option to get a full refund for both legs of the journey. I've read the compensation guide and am not sure I can claim any compensation, it says I can claim if cancelled within 7 days but continually talks to compensation depending on the replacement flight…
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Easy Jet Flight Cancelled - Reclaiming Expenses Advice Needed Please
Hi everyone, I'm looking for some advice on a cancelled easyJet flight and whether I'm still entitled to claim my additional costs. My easyJet flight from London Gatwick to Valencia was cancelled due to lack of cabin crew. I had booked the flight through Trip.com, not directly with easyJet. Trip.com told me they could only…
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Emirates Compensation Difficulty
I was delayed in February travelling from Singapore to UK via Dubai. Upon landing in Dubai I was informed that the flight was overbooked so I was moved to a later flight, and taken to a nearby airport hotel to wait. I have enquired to Emirates Customer Affairs who emailed me to say that the delay was due to Air Traffic…
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Ryanair - No public transport due to late arrival - Compensation?
My daughter flew from Barcelona to Stansted on flight FR8217 on 16th April. Scheduled departure 20:05, actual departure 23:14 Scheduled arrival 21:30, actual arrival 00:00 When she landed, all the public transport back into London had ceased operating so she had to take a cab back home, as did quite a few others on the…
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Passengers entitled to compensation for 2018 Ryanair strike cancellations
TL;DR If you had a Ryanair flight canceled in 2018 due to their staff strikes, you are entitled to compensation after a court settlement. Ryanair make claiming difficult/impossible, so I'm sharing what I've learned (in the hopes of saving other people time and frustration). Has anyone else struggled to file a claim? My…
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Cathay Pacific compensation
In January both the outbound & inbound flights of our trip to New Zealand were cancelled by Cathay Pacific due to mechanical issues. On returning I have pursued compensation and they have confirmed a figure of £520 for each passenger for the Heathrow to Christchurch flight as well as costs incurred for meals during the…
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TUI MAN to DBV 29/09/24 TOM2770
I've put the title as the flight info so hopefully anyone else affected can see this. Some background info - the flight from Manchester scheduled to depart at 16:55 on 29/09/24 landing at Dubrovnik at 20:50 was diverted to Rome due to bad weather. The plane was initially delayed on the tarmac by approximately 45 minutes.…
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Unexpected £520 compensation now confirmed by BA - thank you Martin!
My business trip to Orlando on 19th August 2024 was cancelled the night before. As the next available flight was a day later I cancelled and booked with another airline (Norse - who were actually much cheaper and better!). As I got a full refund from BA and didn't take the flight I didn't think any compensation was due…
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Jet2 refusing compensation
Hi, I'm looking for a bit of advice regarding compensation and flight delays with Jet2. On 11/06/24 we were delayed 4 hours 30 mins on our return flight from Almeria to Birmingham. We were boarded onto the plane at the expected time, however whilst boarding the captain came off the plane and was speaking to a member of…
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Compensation for Emirates Delays after Flooding in Dubai
I was flying Stansted to Brisbane via Dubai on Emirates. My outborund flight was delayed by 4hrs, and hence I missed the (delayed) connecting flight in Dubai by 30 mins. I was rebooked on to an alternate flight the following morning, which was cancelled after numerous 2 hr delays. My final arrival in Brisbane was over…
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Small claims post Brexit issues - flight compensation help!
Hi all, I cannot find any solution to this problem. Really need some advice please! Here's the scenario. Had a flight booked with Sky Express - they overbooked the flight and as it happens, me and my family were the unlucky ones to get bumped off. Terrible customer service, they wouldn't rebook us until 24 hours later,…
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Bott & Co calculator - works only for England
FAO MSE Team The BOTT&CO calculator only works for claims for flights that departed or arrived in England or were operated by an English air carrier. Please update your site with this detail. Would be handy to have something for Scotland too on the website. Thank you.
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Missing passengers equals missed connection, airline say not liable
Hi all, just wondering if anyone has experienced something similar (I've googled and searched to no specific avail). My partner and I were attending our friends wedding in Italy and had booked connecting flights from Manchester to Brussels then to Naples. 1hr 20 between flights, all booked on 1 ticket with Brussels…
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BA, where do I start???
Hi all, I am hoping that some of you will be able to help and let me know our exact rights and what we need to do, here we go….. We (me, the wife and our 15 year old twins) travelled to Heathrow Terminal 5 on Thursday morning and arrived at 07:45 only to find that our 11:00 (BA185) flight to Newark had been cancelled! We…
