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School Group delayed by 3.5 hours how do I claim?
Hi My son flew on a trip from Gatwick to Berlin in September and the flight was delayed for 3.5 hours meaning that they pretty much missed a quarter of the 2 day trip. The school booked through a travel company as a group and the company are now refusing to respond tp the school regarding a claim being put in for…
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Booked through BA, operated by Iberia: confusion
I'm trying to claim compensation on behalf of a delayed flight that my parents took last year from LHR to Madrid. The flight was booked through British Airways and operated by Iberia. BA's response was as follows, 'I’m afraid your claim for compensation has been refused because British Airways didn’t operate BA0516 on 21…
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Claim approved... but never paid
Hi! sorry I hope I am posting this in the correct place. I had delayed baggage on a SAA flight from Heathrow to Johannesburg. After submitting a claim to claim my expenses back that I was authorised, and after many complaints from myself that my claim wasn't being processed, I received a letter from SAA in South Africa,…
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Money Moral Dilemma: Should I share my flight delay compensation?
This week's MoneySaver who wants advice asks... I paid for myself, my boyfriend and two friends to go on holiday, costing me over £3,000. We suffered a 4-hour flight delay for which I've received £1,300+ in compensation. They assumed I'd share it with them, should I? Unfortunately the MSE team can't always answer money…
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CEDR adjudicator in our favour but No payment
Hi, Can anyone help as I just don't know what to do! I complained to Thomson as we had over a 4 hour flight delay from Manchester airport to Jamaica in August 2016. Thomsons only reply was a cheque for half of the money claimed. I went through CEDR who basically sent the case to an adjudicator. The decision went in our…
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How to get compensation from Jet Airways (India) for a delay?
I travelled with Jet Airways from Mumbai to London Heathrow. We boarded as normal, near enough the expected time. After one hour we were told that there was a delay due to a tech problem and they were trying to fix it. Later they said they couldn't fix the problem and that they were waiting for another plane to be…
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Cancellation of flight
Hi. Apologies first if this is in the wrong forum. Advice needed... Booked a 2 week hol from Bristol to Kos Monday 24th July....Only to be phoned today to say the flight has been cancelled...Options were then to fly from Gatwick or Birmingham....But.....On the Thursday 27th....I live in south Wales so Bristol was my second…
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Five major airlines 'wrongly denied' flight delay payouts to passengers
The UK aviation regulator is taking enforcement action against five major airlines it says have been failing to pay the legally required compensation for flight delays resulting from missed connections. It estimates that overall 100,000s of passengers may be due up to £500 each for this kind of delay - here's how to claim…
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Enforcement action by the CAA!
The CAA have announced this morning that they are taking enforcement action against five airlines that refuse to pay EU261 compensation where the delay results in missed connections. The five airlines are some of those frequently appearing here, namely Emirates, American, Etihad, Turkish and Singapore. In fact the CAA says…
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Unusual Flight Delay Compensation Query
Hi, Got a question regarding flight delay compensation and whether or not I'm eligible to claim. We flew from Gatwick to Kilimanjaro for the first leg of our honeymoon, and it was all on 1 ticket. The flight from Gatwick - Dubai was on time with Emirates The connecting flight with Kenya Airways from Dubai - Nairobi was…
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I couldn't find a thread that lists legit agencies that help with claims?
For the busier/lazier ones of us, I don't mind losing 25% of the claim money, so I'm surprised there isn't a sticky/pinned thread that points to legitimate companies that handle the claim for you.
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Scoot Airlines 6 hour delay
I flew from Singapore to Sydney on Saturday 28 January 2017. My flight was from Changi Airport to Sydney Airport. I flew on Scoot, which is a low cost subsidiary of Singapore Airlines. My flight was due to depart at 01:45. Before i was due to take a taxi to the airport, i just thought i'd check the Changi Airport…
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Delay due to earlier flight.
I am hoping someone with better knowledge can advise if I have a valid case please? Our Monarch aircraft was diverted from Gibraltar to Malaga to pick up passengers due to poor weather in Gibraltar. Hence, the aircraft was not available for our flight from Luton to Dalaman. As a result, our flight was delayed by just over…
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Compensation for 2 flights in same journey
Can I claim compensation for missing my connecting flight due to the first one being delayed even though I've claimed for the delayed flight, they where booked as part of the same journey with one airline ?
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Delta Airlines Compensation 2 Years Later
Hi all, Had a total nightmare flying from London Heathrow to Bogota in Colombia in March 2015. The whole return flight was booked all at once on the same booking reference. Basically, the flight leaving Heathrow to JFK was delayed by 40mins (departure) and 1hr 40 (arrival) causing us to miss our connecting flight to Bogota…
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6 hours weather related delay.
Hello. I'm slightly confused about the guidelines relating to compensation on delays over 5 hours. Whilst awaiting my 4 hour weather delayed Easyjet flight on Sunday from Fuerventura to Gatwick, I'm sure I read online somewhere that regardless of the reason for the delay, if your arrival time is more than 5 hours,…
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I paid for tickets - family was flying - who should make delay claim?
I have family living in Finland. I booked and paid for their flights to come to visit, with a non-EU airline (Norwegian Air). It was a direct flight from Helsinki to Gatwick. The booking was made in UK. They were delayed18 hours by crew sickness, which I understand has been held in the UK courts to be no excuse. The…
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flight delay compensation payment
I applied to easyjet for compensation for a four hour delay this is their reply however despite receiving the pasted email below after 2 months and 3 emails I have still not received my compensation any ideas as to how I can proceed with this many thanks Carol Having checked the details of your flight, I can confirm that…
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Am I able to claim compensation
I recently flew from Newark to London Heathrow but whilst flying there was an announcement on the plane advising that a passenger is in need of 'urgent medical treatment' and the plane had to land at the nearest airport, that being St John's Airport, Canada. We landed here at 4am on Thursday morning and were told that a…
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can i claim compensation
Hi I was recently flying from Glasgow to Las Vegas on United Airlines with a connecting flight from Newark to Las Vegas . My flight from Newark to Las Vegas was delayed by 6 hours & then cancelled . I eventually arrived in Vegas a day later than scheduled . Would I be eligible for the delay as due to the connecting flight…
