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Easyjet June 4 debacle compensation
We had a cancelled flight by Easyjet I( Paris to London) on the June 4 weekend where may 1000s were cancelled. (can't find a thread) . they claimed it was weather so not eligible for compensation but other airline flights were going and it seemed to be more to do with staffing especially it was cancelled only 1/2 hour…
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CAA not responding
Last year I raised a complaint with my airline regarding a flight that landed more than 3 hours after it was supposed to. They refused to compensate me so I raised this with Resolver, and after supplying all relevant information they said they were escalating it to the CAA. The CAA contacted me in December 2022 to say they…
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Weather delayed in Canada/US
Good afternoon, Last month I headed from Manchester to Newark, USA via Toronto (with Air Canada/United Airlines) but as soon as I arrived in Canada I saw that the flight had been grounded because of storms. We were initially delayed just a few hours but after another two delays we were told to vacate the airport…
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BA, where do I start???
Hi all, I am hoping that some of you will be able to help and let me know our exact rights and what we need to do, here we go….. We (me, the wife and our 15 year old twins) travelled to Heathrow Terminal 5 on Thursday morning and arrived at 07:45 only to find that our 11:00 (BA185) flight to Newark had been cancelled! We…
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Extraordinary Circumstances - Can I push back?
Was due on an Easyjet flight back from France to UK in June. This got cancelled 30 minutes before departure. We rebooked ourselves onto the only option given to us on the app, which was another flight 24 hours later (another already scheduled flight, not a replacement) - this was free of charge to book onto this. I managed…
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Easyjet Cancellation Vouchers In Leau Of Cash Refund
I thought this would be interesting to anyone who had their Easyjet flights cancelled due to covid, but weren’t offered a cash refund. Easyjet cancelled my flights when the FCO advised against non-essential air travel due to covid. The airline was obliged to offer me a cash refund, but rail roaded me into accepting a…
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Eurostar delay refund
Hi, my partner had a delay of over an hour when returning from his Rotterdam trip and was told he should receive a refund back. His ticket was £218 and was only offered a £31 voucher as a refund. Surely that can't be right. We thought at least 50% of the ticket price was meant to be offered after an hour delay. Does anyone…
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Easyjet refusing to pay after cancelling flight
Good afternoon all, would be interested in views and advice on the below scenario please. My 18 year son and 3 friends were in Faro for a week early July. Their flight home - EZ3164 - was due to leave on 11th July, 22.20. It was originally delayed 3 hour+ and then approx 2.00 12th July was cancelled. My son and one other…
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BA REFUSES
We booked flights with BA via Travel Republic back in 2020. During that awful time BA pulled out of Manchester so they said we would have to fly from Gatwick. This flight too was cancelled and BA now told Travel Republic we will have to use Heathrow, this is of no use to us so BA offered vouchers through Travel Republic.…
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MSE News: Wizz Air passengers could get £100s back as airline forced to review refund claims
If your Wizz Air flight has been delayed or cancelled in the past six years AND the airline refused to refund you for additional costs incurred, such as replacement flights, you could now get your money back, as the airline's been forced to review previously rejected claims – but you may need to resubmit your complaint.…
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Lufthansa 1st leg of two outbound flights cancelled - refund/compensation?
Hi MSE Forum, I have submitted 4 online claim forms to Lufthansa over an 8-month period to claim for the refund of the cancellation by Kufthansa of the first flight (LHR -> FRA) of two, booked and paid for directly with Lufthansa with the return two return flights too. Itinerary was LHR -> FRA -> JNB -> FRA -> LHR in Aug…
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RwandAir delay
hello I am looking for a bit of advice if possible. Me and my partner were flying with RwandAir from London Heathrow to Kigali and then catching a connecting flight onto entebbe however our flight was late leaving Heathrow by over an hour and we only had an hour to catch the connecting flight which we of course missed.…
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Loganair Flight Cancelled
Hi I'm new here, just looking for advice really. I travelled from Aberdeen to Manchester recently I was booked on the 10:40 flight to Manchester which was scheduled to arrive at 12:05, Around 10:00am the flight was cancelled and I was told i needed to leave the terminal to collect my luggage and then proceed to the…
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Travel insurance and/or Delayed Flight Regulation 2004 / EC REG 261/2004 or both?
Recently an outward
flight was cancelled by Airline A and I was issued a refund on the phone a few
hours after getting text en route to airport evening before flight, to inform me of cancellation. Since then,
discovered EU regulation 261, (at time of refund was not told
by Airline A of my rights). Also discovered on Google…
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Flight cancelled due to birdstrike
Hi, I'm just hoping someone can give me some advice here. We are a family of 5 and travelled to Corfu for our holidays. When we arrived at the airport to return home we received a message via the app that the easyjet flight was delayed due to a birdstrike on the previous flight. After waiting 7 hours, we received another…
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Sun Express delay compensation refused
I booked a holiday with TUI to Turkey, to which TUI used the airline Sun Express myself, my partner and our 3 children. Our homeward bound journey was due to leave Antalya airport on Wednesday 5th July 23 at 15.25hrs (local time) when we delayed. Where were never told what the deadly was but it was clear by being sat at…
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Flight Delay on an AA flight into EU purchased via Iberia
Hello MSE, Recently, I had a flight on AA from Madrid to Miami return, purchased through Iberia. The AA flight after 1.5 hrs into the flight had to turn back to Miami due to high decibel sounds in the Premium/Business area that could not be identified by the crew. After arriving in Miami, we were put on another aircraft…
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Flight delay compensation - a confusing one!
Hi all, I’d love some advice with this please as the travel agents are telling me very different to what I’m reading online. I booked a flight via Crystal travel (travel agents) from London Heathrow to Johannesburg on Ethiopian airlines scheduled for 10:20am departure on 1/4/23. 2 days before the flight I logged on and it…
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Flight cancellation
We booked a few days away at Euro Disney for 5 adults and 3 children for August through lastminute.com using Air France. We hadn’t been notified by anyone, but luckily checked tonight. Found out the 6.15am flight we were booked onto has been cancelled and we’re now on a flight at 10.30am.The returning flight has also been…
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Flight Tom 057 Punta Cana to London Gatwick 8/7/23
This flight was canceled after everyone had checked in due to problems with the hydraulics. We were sent back to all-inclusive hotels for the duration. The total delay time was 54hrs and 59 minutes. I know we are entitled to the EU 261 compensation. But how do I claim for the loss of earnings? I have had to take 2 days off…
