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Air Canada Delay - worth claiming?
On a recent Air Canada flight, we were delayed by approx. 3h 15m. This was due to the lock being broken on one of the luggage holds above the seats inside the plane. As they couldn't close it, they deplaned us and we had to wait while it was repaired. Now whilst this wasn't an issue out of Air Canada's control (eg.…
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RyanAir EU261 Flight Cancellation Expense Claim
Hi all We were caught up in the ATC issues on Monday and the rerouted flight was Friday so I have quite a few expenses to claim. When I go on to the online portal it seems to want me to complete a claim for every receipt. Is this correct or is the website broken at the moment? I can see why each receipt gets uploaded…
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BA cancelled flight at departure gate
Edinburgh to palma flight cancelled at airport departure gate when we asked when it was meant to be boarding, told crewe member ill so cancelled. TUI cruise so no chance of catching the boat. Sent BA compensation claim and after chasing got email from them apologising for cancelling flight and compensation of £350 per…
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Claiming reimbursement after Jet2 denied boarding
This discussion was created from comments split from: Flight delay compensation successes.
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Compensation exchange rate
Hi I was on a 28hr Qantas flight delay in February. After many months trying to get compensation I finally got payment last week. However I only got £470 instead of £520. Qantas says it calculated it on the day of the delay rather than todays exchange rate. Can they do that? I’ve lost £50! Neil
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Love Holiday Disaster
Good Afternoon! I am really hoping someone can help me on this forum as I am at my wits end. We booked and paid for a holiday through Love Holidays last Friday the 18th. This was a package holidays all inclusive. Upon getting to Gatwick we were told by British Airways within an hour of departure our flights were cancelled.…
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United only offering to pay me in USD?
I've claimed the €600 compensation, they have accepted, but are now saying they'll pay it by cheque in USD. Is there any alternative? I'd rather not have to open a new HSBC account and then lose money on the exchange. It all seems crazy complicated. Any advice?
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What can I claim back from insurance?
Hello. I find myself in a new situation so advice would be greatly appreciated. I purchased a return trip from London to Fukuoka (£1200). On the way back, my flight from Fukuoka to Seoul was cancelled on the day due to a typhoon. It meant I lost a night in Seoul in a already paid for hotel, and meant I wasn't going to be…
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BA refusing compensation due to travel agent booking - what are my options?
hi all, I am entitled to compensation from BA for a delayed flight that caused me to miss my connection and arrive 4+hrs late at destination. The flight was booked through an agent but they are refusing to apply for compensation on my behalf because the delay fault was down to the airline (BA). BA keep saying I must go…
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Flighright not responding
Hi everyone , I flew with brussels airlines and my flight was delayed 10 months ago by more than three hrs. I used the Flightright site to file my claim and went through the proccess, the last i'v heard from them is that their lawyers have intiated the legal proccess, this was five months ago and i havent heard anything…
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BA canceled our flight @ 1am , we were due fly 12.20
Our flight was cancelled late at night 19/10/23 , on way back from Palma. same thing happened to our friends, but they were offered another flight the next day . We weren't offered anything , so booked flights home with Ryanair. Are we due the Ryanair flights back ? who do we approach for this BA just talks about a refund,…
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Proving our delayed Lufthansa flight (LH1163) was their fault?
Short version: we were told via the flight crew announcement
that the 3+ hour delay was due to insufficient staff. I logged a flight delay
claim but Lufthansa customer services are telling me it was due to ‘adverse
weather’ and twice rejected my claim. Longer version: My family and I were returning from Portugal on Tuesday…
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Flight delay Gatwick runway closure compensation
Hi all We (family with 2 kids) were delayed over 4 hours on our return journey from Croatia (meaning we took off post midnight) to Gatwick - but it was due to the runway being closed at Gatwick earlier that afternoon. We had poor communication - on our way to the airport, telling us flight was delayd by an hour, then that…
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Flight cancelled twice
Yesterday we were due to fly with Loganair to Edinburgh from Southampton on 8.40am flight then it was cancelled we were re booked on 17.05 same day that was cancelled we are now on 8.40 am today that’s looking like it will be delayed over 2 hours can we claim compensation for all three flights (and the 5 shows we booked at…
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Tui, bumped off flight + 14 hour delay
I would be very grateful for your guidance on understanding
if any compensation is due and if so, how to claim it, after a recent 14 hour
delay my family and I experienced with a flight to Kos with TUI. Arrived at Gatwick at 04.00 to drop off luggage for flight at 06.00. On checking in our cases, we were issued with…
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Flight Cancellation of One Leg of Journey
Hello, I am looking for some opinions and advice for a flight booking that has been partially cancelled. I have return flights from Manchester to Auckland via Singapore with Singapore Airlines, so four flights included in the one booking. Singapore airlines have cancelled the final flight (SIN-MAN) due to "operational…
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Flight Cancellation or Schedule Change?
Hello, I am booked on a Loganair flight in 2024 (so more than 14 days notice). I have been informed today of a 'schedule change' which isn't suitable for me. I was originally booked on a flight with flight number LM698 departing at 16.35.I have today been informed that I have been moved for flight number LM694 departing at…
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Response time for compensation claim
Hi, does anybody know what the "reasonable amount of time" is for the airline to respond to your compensation claim? United told me originally that they respond within 4 weeks, then it went to 6 weeks, now it is 9 weeks. I got a holding response after 2 weeks, but that surely doesn't count? Sorry if this has been asked a…
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Compensation window missed by 7 minutes
Hi all, I can’t really believe this but I recently got back from an easyJet holiday from Santorini. The flight back was delayed by a considerable margin - at least two hours - so I put in a compensation claim. EasyJet replied apologising for the delay but as I was a mere 7 minutes under the threshold for compensation I…
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Chaos - Flight moved, then cancelled, then uncancelled but we'd rebooked
It's been ages since I posted but I'm unsure where to start with this....it's a bit of an odd one. We flew Manchester to Bologna, due to return Saturday 15th July with Ryanair. 13th July, very late in the evening Ryanair sent a notification they'd moved our flight to Forli - we had a hire car so thought that's fine (and…
