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Tui, bumped off flight + 14 hour delay
I would be very grateful for your guidance on understanding
if any compensation is due and if so, how to claim it, after a recent 14 hour
delay my family and I experienced with a flight to Kos with TUI. Arrived at Gatwick at 04.00 to drop off luggage for flight at 06.00. On checking in our cases, we were issued with…
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Flight Cancellation of One Leg of Journey
Hello, I am looking for some opinions and advice for a flight booking that has been partially cancelled. I have return flights from Manchester to Auckland via Singapore with Singapore Airlines, so four flights included in the one booking. Singapore airlines have cancelled the final flight (SIN-MAN) due to "operational…
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Flight Cancellation or Schedule Change?
Hello, I am booked on a Loganair flight in 2024 (so more than 14 days notice). I have been informed today of a 'schedule change' which isn't suitable for me. I was originally booked on a flight with flight number LM698 departing at 16.35.I have today been informed that I have been moved for flight number LM694 departing at…
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Response time for compensation claim
Hi, does anybody know what the "reasonable amount of time" is for the airline to respond to your compensation claim? United told me originally that they respond within 4 weeks, then it went to 6 weeks, now it is 9 weeks. I got a holding response after 2 weeks, but that surely doesn't count? Sorry if this has been asked a…
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Compensation window missed by 7 minutes
Hi all, I can’t really believe this but I recently got back from an easyJet holiday from Santorini. The flight back was delayed by a considerable margin - at least two hours - so I put in a compensation claim. EasyJet replied apologising for the delay but as I was a mere 7 minutes under the threshold for compensation I…
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Chaos - Flight moved, then cancelled, then uncancelled but we'd rebooked
It's been ages since I posted but I'm unsure where to start with this....it's a bit of an odd one. We flew Manchester to Bologna, due to return Saturday 15th July with Ryanair. 13th July, very late in the evening Ryanair sent a notification they'd moved our flight to Forli - we had a hire car so thought that's fine (and…
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Missing passengers equals missed connection, airline say not liable
Hi all, just wondering if anyone has experienced something similar (I've googled and searched to no specific avail). My partner and I were attending our friends wedding in Italy and had booked connecting flights from Manchester to Brussels then to Naples. 1hr 20 between flights, all booked on 1 ticket with Brussels…
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Delayed Flight December 2022
I was on an easy jet flight from Malaga to London Gatwick in the middle of December. The snow was forecast the day before! My flight arrived more than three hours late into Malaga, at this point the snow hadn’t arrived, but it was very cold in London Gatwick, necessitating de-icing of the planes. Apparently there were not…
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Easyjet June 4 debacle compensation
We had a cancelled flight by Easyjet I( Paris to London) on the June 4 weekend where may 1000s were cancelled. (can't find a thread) . they claimed it was weather so not eligible for compensation but other airline flights were going and it seemed to be more to do with staffing especially it was cancelled only 1/2 hour…
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CAA not responding
Last year I raised a complaint with my airline regarding a flight that landed more than 3 hours after it was supposed to. They refused to compensate me so I raised this with Resolver, and after supplying all relevant information they said they were escalating it to the CAA. The CAA contacted me in December 2022 to say they…
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Weather delayed in Canada/US
Good afternoon, Last month I headed from Manchester to Newark, USA via Toronto (with Air Canada/United Airlines) but as soon as I arrived in Canada I saw that the flight had been grounded because of storms. We were initially delayed just a few hours but after another two delays we were told to vacate the airport…
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BA, where do I start???
Hi all, I am hoping that some of you will be able to help and let me know our exact rights and what we need to do, here we go….. We (me, the wife and our 15 year old twins) travelled to Heathrow Terminal 5 on Thursday morning and arrived at 07:45 only to find that our 11:00 (BA185) flight to Newark had been cancelled! We…
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Extraordinary Circumstances - Can I push back?
Was due on an Easyjet flight back from France to UK in June. This got cancelled 30 minutes before departure. We rebooked ourselves onto the only option given to us on the app, which was another flight 24 hours later (another already scheduled flight, not a replacement) - this was free of charge to book onto this. I managed…
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Easyjet Cancellation Vouchers In Leau Of Cash Refund
I thought this would be interesting to anyone who had their Easyjet flights cancelled due to covid, but weren’t offered a cash refund. Easyjet cancelled my flights when the FCO advised against non-essential air travel due to covid. The airline was obliged to offer me a cash refund, but rail roaded me into accepting a…
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Eurostar delay refund
Hi, my partner had a delay of over an hour when returning from his Rotterdam trip and was told he should receive a refund back. His ticket was £218 and was only offered a £31 voucher as a refund. Surely that can't be right. We thought at least 50% of the ticket price was meant to be offered after an hour delay. Does anyone…
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Easyjet refusing to pay after cancelling flight
Good afternoon all, would be interested in views and advice on the below scenario please. My 18 year son and 3 friends were in Faro for a week early July. Their flight home - EZ3164 - was due to leave on 11th July, 22.20. It was originally delayed 3 hour+ and then approx 2.00 12th July was cancelled. My son and one other…
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BA REFUSES
We booked flights with BA via Travel Republic back in 2020. During that awful time BA pulled out of Manchester so they said we would have to fly from Gatwick. This flight too was cancelled and BA now told Travel Republic we will have to use Heathrow, this is of no use to us so BA offered vouchers through Travel Republic.…
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MSE News: Wizz Air passengers could get £100s back as airline forced to review refund claims
If your Wizz Air flight has been delayed or cancelled in the past six years AND the airline refused to refund you for additional costs incurred, such as replacement flights, you could now get your money back, as the airline's been forced to review previously rejected claims – but you may need to resubmit your complaint.…
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Lufthansa 1st leg of two outbound flights cancelled - refund/compensation?
Hi MSE Forum, I have submitted 4 online claim forms to Lufthansa over an 8-month period to claim for the refund of the cancellation by Kufthansa of the first flight (LHR -> FRA) of two, booked and paid for directly with Lufthansa with the return two return flights too. Itinerary was LHR -> FRA -> JNB -> FRA -> LHR in Aug…
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RwandAir delay
hello I am looking for a bit of advice if possible. Me and my partner were flying with RwandAir from London Heathrow to Kigali and then catching a connecting flight onto entebbe however our flight was late leaving Heathrow by over an hour and we only had an hour to catch the connecting flight which we of course missed.…
