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Assistance at Charles de Gaulle airport caused us to miss our onward flight to Newcastle from Geneva
I need assistance at airports between flights. On 10th October the assistance simply abandoned me and the son I was travelling with in several different places and eventually decided that they would stroll to the gate, knowing that the flight to Newcastle had left. We had to make out way back to the Air France help deskto…
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Flight cancelled/rerouted
Hello, I booked Wizzair flights from Leeds Bradford to Gdańsk for February 2024 but a week after booking (and after accommodation had been booked), I received an email confirming that the flight was cancelled and I was offered to be transferred onto a flight departing from and returning to Luton instead. According to…
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easyJet flight cancelled in advance, but rebooking will cost me more
Hi all, I couldn't see a thread for easyJet cancellations, apologies if I missed it. I had flights booked from UK to Lisbon in January. The outbound flight has been cancelled. easyJet don't have another flight on the same day, but I wanted to travel on that day and wanted a seven day trip. If I cancel the entire booking…
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Claiming for a group booking
We were four friends travelling together under one booking when our easyJet flight was cancelled. Should the person who made the booking claim for us all? Or should we claim indivdually?
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EnterAir Delayed Flight Compensation
Our outbound LGW - KLX was delayed by about 4 hours in June. We booked a package with Neilson. Neilson told us the flight was delayed due to a broken window and we needed to wait for another plane from Spain. When taxiing before take off we could see the grounded plane by a hangar. Neilson urged all passengers to claim…
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Easyjet Iceland to Bristol 30 hour delay......
We were due to fly from Keflavik to Bristol on Tuesday 21st at 15.35. The inbound flight from Bristol was removed from the Bristol departures board about an hour before its scheduled take off. Sitting in our hotel in Iceland we saw on the Keflavik departures board that our flight had been delayed by 30 hours and would now…
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Easyjet Edinburgh to Nice, Mon 12th June, Cancelled - Crew Out of Hours. Compensation Due?
Hi - this relates to an Easyjet flight EZY3245, Edinburgh to Nice on Monday 12th June 2023, 1800hrs (local time). The flight was initially delayed and subsequently cancelled. Easyjet then booked myself on a Edinburgh / Gatwick / Nice flight on Tuesday 13th June and provided overnight accommodation. So although not ideal,…
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Ryanair Aviation ADR claim advice please
Hello, I had a flight cancellation experience with Ryanair recently and am hoping for some advice. I was due to fly from Aqaba in Jordan to Sofia in Bulgaria and they cancelled the flight 4 days before the day of travel. It was not just this one flight that was cancelled, but they have pulled their entire route out of…
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Wizz Air- What to do
Hello. My sons Wizz Air flight yesterday was over 5 hours late reaching Skopje after leaving Luton several hours after scheduled departure time. They were sat on plane for 3 hours whilst they tried to fix the plane and then everyone took off plane whilst they sought replacement aircraft. Is it best to use a claims company…
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Srilankan airlines - what to do next
I’m looking for advice on how to proceed. I was delay 5.5 hours about a year ago (it’s taken a long time to get to this point). CAA have rules in my favour. I’m familiar with LBA etc. but I’m sure about whether there is a UK entity here. my questions are should I contact them first and ask them to pay now the CAA have…
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Delayed over 1 hour in Airport and over 2 hours on grounded plane.
Hi We we boarded our flight to the UK from Barbados 1.5 hours after the scheduled departure time. After 40 mins the pilot announced a non-specific delay the details of which were unknown to him. After another 30 mins he came back to say the the luggage was still being scanned and was not yet loaded and should be within the…
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Flight change / delay Travel Up
Hi I am travelling from London to Japan with Air China and had booked flights through the agency Travelup. The flight I was due to take was on 17/11 however this was cancelled and changed to 16/11 on 03/11 by the ?traffic air company. I have spoken to Air China who have said that Travelup were made aware of this. However I…
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Easy jet refuse compensation for cancelled flight
Hello this is my first post on the forum hell to everyone.Last August I booked a weekend trip to Venice via easyjet holidays and when were at the airport with just 1 hour to take off our flight was cancelled.Easyjet claimed bad weather in Venice but every other airline landed that day and the weather showed 26 degrees and…
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Not told of flight schedule change
Please can someone help me with an issue regarding compensation for a schedule change we were not informed about. I recently flew with my family to USA with Virgin. My original booking for the return leg had a schedule change and I was informed by email AND text message on 5/8. I called on 13/8 and changed the flight. The…
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BA - Delayed Flight, Missed Connection & Changed Airport
Looking for some guidance on this - we were on a delayed flight from St Lucia back to Glasgow via Gatwick. Booked through a travel agent on a through ticket with same booking number. Our flight from St Lucia was delayed for 3 hours due to a technical issue (that's what we were told) and we suspected this would mean we…
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Ryanair not honest about delay reasons
My daughter and myself were coming back from our summer holidays (Zadar, Croatia) back to London in early September. The flight was 4h48m late in arrival. Completed the claim form and after a long-ish wait got a response from Ryanair that: "your fight was delayed due to a bird strike
suffered by the operating aircraft,…
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Changed flight, paid, money taken but booking not made
Hello I had two flights from Turkey, one domestic to Istanbul and a connecting flight where I had to check out and then check back in from Istanbul to Heathrow. The internal flight was delayed so I paid to change the "connecting" flight back from Istanbul to the UK. The total was nearly £600. The booking company has a…
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Delayed Vancouver Flight
So we recently had a flight from Vancouver to Madrid via LHR and then the following morning from Madrid to LHR. We were aware that our flight into Vancouver was running a couple of hours late so this meant our connection for the Madrid flight would be tight. About 7 hours prior to the flight we had an email from British…
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Ryanair flight delayed by nearly 4 hrs - some advice required
I recently flew with Ryanair for the first time. My return flight was from Fes Saiss Airport to Stansted, scheduled to depart at 1110. At about 1100 we were told there was a slight delay (no reason given). Then we were emailed by Ryanair to say it'll take off at 12.30pm; then 1300; then 1330 and so on. We boarded at approx…
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British Airways cancelled flight and rebooked
My flight was cancelled with BA (0830 in morning) and I was rebooked onto 1645 one the same day (no discussion just rebooked). 1645 then departed late 1900. Now trying to claim back for cancelled flight but my confirmation on BA booking is no longer showing 0830 flighty to claim against. I am still trying to make the claim…
