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Changed flight, paid, money taken but booking not made
Hello I had two flights from Turkey, one domestic to Istanbul and a connecting flight where I had to check out and then check back in from Istanbul to Heathrow. The internal flight was delayed so I paid to change the "connecting" flight back from Istanbul to the UK. The total was nearly £600. The booking company has a…
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Delayed Vancouver Flight
So we recently had a flight from Vancouver to Madrid via LHR and then the following morning from Madrid to LHR. We were aware that our flight into Vancouver was running a couple of hours late so this meant our connection for the Madrid flight would be tight. About 7 hours prior to the flight we had an email from British…
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Ryanair flight delayed by nearly 4 hrs - some advice required
I recently flew with Ryanair for the first time. My return flight was from Fes Saiss Airport to Stansted, scheduled to depart at 1110. At about 1100 we were told there was a slight delay (no reason given). Then we were emailed by Ryanair to say it'll take off at 12.30pm; then 1300; then 1330 and so on. We boarded at approx…
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British Airways cancelled flight and rebooked
My flight was cancelled with BA (0830 in morning) and I was rebooked onto 1645 one the same day (no discussion just rebooked). 1645 then departed late 1900. Now trying to claim back for cancelled flight but my confirmation on BA booking is no longer showing 0830 flighty to claim against. I am still trying to make the claim…
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Questionable Tui Reason
Tui declined compensation for my 5 hour delay saying it was due to the weather. It was slightly foggy on the day but all other flights landed at Leeds, ours was diverted to Manchester. My feeling is that they were overly reluctant to land as the previous week the plane went off the runway in high winds. Who decides if "bad…
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British airways flight cancellation - Expense claim rejection
Hi all, looking for some advice We had BA flights booked via Iberia at the end August - the return flight was cancelled due to hurricane in Palma. Nobody notified us of the cancellation but we checked the app just before leaving for the airport and saw that the flight was cancelled. Tried to call BA, but simply got a…
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Turkish Airlines - Query
Hi All, Please can someone help me with a query? I'm looking to claim compensation from Turkish Airlines for a flight delay that my parents encountered yesterday and I'm trying to make sense of the legislation. Their itinerary was as follows: Flight One: Birmingham to Istanbul - DEP: 11:00am - ARR: 18:05 Flight Two:…
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Flight cancelled - missed event I’d travelled for - compensation?
Newbie - advice appreciated. Booked BA flight to Newark 22/09/23 to attend family funeral in New Jersey Sat 23/09/2023. Would have left LHR 11am and got to NJ hotel around 4pm on Fri - in time to attend pre-funeral family gathering. BA cancelled flight at 08.36 am on Fri 22/09/23 and rebooked us to JFK. Travel agent unable…
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Airline not responding
Hi, TUI holiday flying direct from Inverness to Palma in July. TUI used partner airline AlbaStar and return flight from Palma to Inverness had to be diverted to Glasgow because of technical problem. We were bused from Glasgow to Inverness arriving over 6 hours late. TUI automatically emailed all passengers with apology and…
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Changed my flight and sent me somewhere else
I could use some guidance on how to approach my situation: Airline: Air France Flight: CDG (Paris) to Zurich (9pm arriving at 10something pm) Day: Saturday Flight time: Direct (0 stops) On Friday day I receive an email asking me if I want to change my flight for some compensation -- I said No On Friday night I am asked to…
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Volotea Agreed compensation but not paid me it & it's been 11 weeks now.
Hey everyone! I am hoping for some help please. I flew with Volotea Mykonos to Athens on August Wednesday 15th August. I was going to a football match I am from Manchester. The flight was delayed for 3.5 hours we was sat on the plane this whole time due to an engine fault. Volotea on August 21st offered me 250 euros per…
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Flight delay due to road closure
Just wondering if this is considered extraordinary circumstances? Road to airport closed due to a crash. But this crash occurred 1am and we were flying 2pm that day.
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EU/UK261 - claiming Duty of Care expenses without receipts
Just wondering if anyone here has experience making such a claim in England, without being able to provide receipts because they paid most items in cash? Particularly if the claimant possesses evidence that the airline did not inform a passenger of their rights (as required by APPR), the airline repeatedly supplied…
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delayed, rebooked and late - Airline not responding to my claim for compensation
Me and a friend went to Hungary for the Grand Prix in July, it didn't go as planned : Original itinerary : Departing
Manchester (MAN) 19th July 11.05am (flight SN2174) via Brussels
(BRU) arriving (flight SN2825) Budapest (BUD) 17.10pm Returning
Budapest 25th July 18.00pm via Brussels arriving Manchester 25th
Jul 21.30.…
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BA4456 delay reason?
My wife and I flew back from Rotterdam to London City on 2nd July and the flight landed 3 hours and 10 minutes late. The reason given at the time was that the incoming flight was delayed. I thought I heard something about the plane being stuck in another country overnight and being late into London City, before flying to…
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Help please - Flight delay claim from TAP
Can anyone help regarding a claim on TAP. I submitted a claim for a flight that was delayed for 3,1/2 hours on 19/09/23 and as yet, haven't heard anything other that the automated response giving me a reference No & saying it's under review. For information - There was 2 people travelling in the party & I have asked for…
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Help Please re missing our connecting flight - not due to delay just time taken in US airport
Hi Hope someone can give advice. In September we (me and husband) travelled directly to Mexico to meet up with travelling daughters and bring them home. We booked flights there ad home via skyscanner - mytrip.com. Flight out was one flight (X2) - flights home were two connecting flights (X4). Flights back was where we got…
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Luton Compensation Help (EasyJet)
Hello, I was flying back the week before last when there was the fire at Luton and I'm not sure if im eligible for compensation or not, and if so from who. We were apparently the first flight diverted when the fire started, meaning we landed about 40 mins late but at Stanstead instead. We were told there would be buses to…
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Ryanair flight diversion - costs help required
Hi I have spent time researching but can't quite find the info I need. Last night my wife and child were on a Ryanair flight from Leeds to Malaga. The flight was diverted to Alicante (500km away from Malaga). As far as I'm aware no reason for the diversion was given to passengers verbally and definitely none-referenced in…
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Jet2 won’t pay out compensation due to air traffic control after instructing us to book a hotel
Does anyone know what I should do: our flight was delayed 24 hours due to the air traffic control failure in the UK on 28th August. We booked our holiday as a package with jet2. They gave us a letter at the airport telling us to book a hotel and they will reimburse us for this and our meals. With meals and transfers our…
