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flight cancellation
My flight was cancelled on 29th March 2008 to Denver and was told by BA that i couldnt receive compensation as it was classed as extraordinary circumstances. T5 at Heathrow had just opened and there was major disruption, because of this our crew werent able to complete the flight within their hours so it was cancelled. We…
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Thomas Cook flight delay compensation
Just received £1940 compensation from Thomas Cook! Took your advice and claimed flight delay compensation relating to a flight from Belfast to Orlando in July 2009. The flight was diverted to Norfolk Virginia due to engine problems and I had to wait there for 8 hours 40 mins with my husband and 2 young sons while Thomas…
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Thomas Cook Delay: 26th Aug - 24 hours. Advice and support needed
Hi there I have recently just came across this forum and wanted to post my story to see what people think are my chances. On the 26th August 2012, we were due to go on our Holiday to Florida. We arrived at the airport, checked in on time then waited.... and waited... Turns out our flight had "Technical Issues" which emant…
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Stranded in LA for a week due to Islandic volcano
Back in April 2010 my son and I arrived back in Los Angeles for our return flight to UK. It turned out to be on the very day that Air France cancelled all European flights and it turned out that we were stuck in LA for a whole week. After waiting a week we discovered that flights were leaving some days before ours so we…
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Stay is lifted but Extraordinary Circumstances Defence Still Being Used - Virgin
As far as I understand there has been no new guidance on Extraordinary circumstances since the recent confirmation of validity for Delay claims. I have an ongoing claim with Virgin regarding a delay of over 15 hours - Virgin are arguing extraordinary circumstances regarding a technical fault with the plane. In 2010 the CAA…
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Anyone have evidence
Our flight from Manchester to Marrakech 18 Oct 2010 was delayed overnight according to the flight Captain because the Toilets leaked into the baggage hold on the previous flight. Apart from the flight information has anyone else claimed from Thomson and has anyone got "evidence" please ??? Silver1
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Am i eligible for compensation?
Last year I booked a Tap Portugal flight to Lisbon for two people via Expedia. Unfortunately the other person I was meant to be travelling with was unable to fly as her passport didn’t arrive on time. We spent quite a bit of time on the phone to Expedia trying to change her flight to a later date in the week but always…
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rejection from Ryanair
hi all wonder if someone can give me some advice - i used the template from mse to claim for a flight that was delayed in May 2006. i believe the claim is valid (flight from UK to Ireland, delayed over 8 hours, not sure of the reason but wasn't weather and another flight for the same destination scheduled after ours left…
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Air Mauritius has refused my compensation claim! What next?
Our flight to Mauritius with Air Mauritius was delayed by almost 4 hours due to a technical problem (a warning light had to have the bulb replaced) On our return home I sent in the standard letter requesting compensation as per the new guidelines. (as well as asking for a refund on a different flight with air mauritius a…
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They are reading this forum, the threads and posts
So be very careful about posting identifying information on public forums. Also be careful with private messaging, some may pose as fellow passengers as an attempt to get info from you.
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When did this legislation come into effect?
We booked a holiday in August 2005. Our flight was delayed 3 hours. I have contacted Thomas Cook who told me the information Martin is providing is incorrect. They are saying you can only make a claim upto the last 6 years?? Who is right? I'm confused. :-(
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Historical flight delay
In 2009 we were on a Jet2 flight from LBA. The holiday was booked through travel republic. The plane, 2 hours into the flight, developed an engine problem and was was re-routed to make an unsheduled landing at Zagreb. We were then stuck in that airport for 7 hours whilst they tried to find another plane for…
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silver1
Just commenced claim for flight delay 18/10/10 TOM M484. Manchester to marracech not got flight ticket but have travel agency booking forms etc. any ideas on 'Other' evidence please ?? Thomson aircraft captain stated this was due to toilets leaking into baggage hold on previous flight.
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Flight information?
I was delayed six hours on the runway at gatwick to punta cana and also some time in the airport before we took off.. my question is, can I find out the exact time we took off and landed , and is there a record of this somewhere I can access? thanks
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refund entitlement?
hi all, just wanted a bit of advice. flight scheduled this afternoon for 6.10pm, boarded plane at 8pm and informed at 9.30pm it was cancelled as the airline only had enough de-icer for half the plane(?!). Have rearranged to fly at a later date but paid £40 for weekend parking (fri 3.30pm to sun 9.30pm sun), when asked in…
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Lapland compensation
Went on a day trip to Lapland on December 2nd. There was a plane fault! Sent a letter of complaint and have received a voucher for £1396. I know this is good but The voucher expires in January 2014. For our summer holiday we wanted to book Sicily but Thomas cook don't currently book there! Therefore, the voucher is…
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Flight changed in advance but not even an apology from Alitalia
Hi, Nothing earth shattering I just wanted to see other people views on this scenario: I'm going away mid February and have just got a call from Alitalia informing me one of the flights I booked has been cancelled and they havebooked us onto a later connecting flight. Didn't even offer an apology! This isn't a huge…
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What happens in this scenario
Hey all, Am going to Vegas in May, heres how i did our booking: I booked a flight with KLM from Bristol to Amsterdam (6:15am flight, land at 08:30am).. I then booked a Flight+Hotel deal with Expedia from Amsterdam to Vegas, carrier being US Airways. Flight is at 10:50am, then does its connection in Philly.... I will have…
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Delayed both ways then missed fconnecting flight
Hi can anyone give me some information on flight detays I was going to florida and was delayed 6 hours on the way out , then on return my flight got delayed then rerouted which caused a nother 6 hour delay ,then because of the 6 hour delay missed connecting flight and had to pay for connecting flights again what would I be…
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Emirates connection delay
Hi all, We recently travelled to Australia for our honeymoon, with Emirates through Dubai. We chose Emirates after a lot of searching as you could set off on a Saturday and arrive into Sydney late Sunday night rather than early Monday morning as with other operators. We saw this as a massive advantage at the start of the…