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Octopus Groundhog Day
Following on from this closed thread https://forums.moneysavingexpert.com/discussion/comment/81351926 After a bit more back and forth they seem to accepted the reading, all seemed good! Waited for a bill, part refund or at least some indication of when it would happen. Finally I decided to complain, received a response…
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Octopus Go Fixed and Intelligent Drive Pack
Just received an email from Octopus regarding this. Lock in your rates with Intelligent Octopus Go Fixed Thanks to a wholesale price dip you can now lock in your Intelligent Octopus Go prices for the next 12 months and get a cheaper day rate than you’re currently paying. Naturally, you’ll also enjoy all your smart charging…
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Best deal for extremely low electricity usage (empty property)
Hi, I'm presently living away from my maisonette and only visit one day or two days every couple of months (just to check for post really). I may eventually move back in or rent it out, but not sure yet. I have electricity with Eon-next currently, paying by DD, but am looking to change to a new provider with no or low…
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Octopus Smart meter install
Hi all. Newbie posting so bear with... Octopus came and installed a smart meter yesterday as we have just bought an EV and a charger and I wanted the cheap tarriff. All seemed to go well until we went to bed last night and all the lights on the top floor did not work. Checked the consumer unit and all circuits are on,…
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Help reading my gas bill
I recently received my gas statement for the year but they hadn’t taken off the payments I make monthly which totalled £1047. I complained and was told they would recalculate it and send a new one. I have now received three other bills with different amounts. One saying I was in credit by £147. Another saying I’m in…
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Solar panels, Solax App seems to be wrong!
The App shows that I am exporting solar energy to the grid, even when the battery has plenty of storage space and the house is drawing very little. It's only small amounts but it happens quite often so must mount up. Solax don't answer my questions and neither does the energy provider. So my question is; why should I be…
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CheapEnergyClub --> new supplier
hiya, This might be a daft question. I'm a member of the CheapEnergyClub. I can see that it's found a better deal for me via Octopus. When I click on " go to site", I assume I have to set up a login with Octopus before I can swap over? I ask because the octopus site is asking for my postcode etc in order to do a "quote"..I…
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British Gas
British Gas have sent my daughter what I believe is an incorrect bill. We have tried to rectify this through chat, phone conversations and email on about 9 separate occasions and they just keep insisting they are right, without any explanation as to why the figures do not reflect what she has paid. Can anyone advise as to…
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Cheap Energy Club - Please incorporate export tariff info
The Cheap Energy Club is excellent, but when you are also exporting it's also a pain. Knowing a supplier's export tariff is a substantial part of finding out if switching is worthwhile. What appears to be a good deal and their fore worthwhile switching is scuppered when you find out they don't offer an export tariff, and…
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New solar install and SEG setup
Looking for a bit of advice I had solar panels and battery installed at the beginning of the year and I'm looking at the the best (most expedient!) way to get shifted over to a SEG tariff. Just about to come off a fix with EDF and have a SMETS1 meter installed. I'm looking to move over to the Eon nextdrive fixed tariff as…
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RTS meter or not an RTS meter
I have a separate meter for gas and my central heating. This meter is for my electricity only. It is a 2 rate meter. My energy provider keep contacting me to tell me that I have an RTS meter and it must be changed to a Smart meter. I really don’t want one. However, I did allow them to arrange for the Smart meter engineer…
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Do I have a case?
Such a long story spanning 2 years but we had a faulty meter which I continously chased our energy provider about and kept getting the standard "we'll chase it up and get back to you". So all meter readings for about 2 years have been estimated. I finally got someone to come out and fix it and they gave me a big bill. I've…
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EDF Smart meter delays
I want to get a smart meter installed. My energy supplier (EDF) has me on their waiting list. But it cannot tell me either when this will happen, or even a date for a date when it will happen!! I am advised (by ano supplier) that I must go through my current energy supplier. Is it true that I must go through my existing…
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Incorrect tariff for Eon Next in comparison
Just did a comparison against my existing Eon Next tariff to see if I could save money. According to the CEC site, yes I could, by switching to EDF. However, when I checked my latest bill I found that the Eon tariff was reported completely incorrectly, even down to the early exit fee (I don't have one). In fact, both gas…
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Long standig dispute with enrgy supplier
This is a long story, I will try to be brief In 2020 I have noticed that I have been giving Bulb, my electricity
supplier wrong readings i.e. total instead of night and/or day, that was over a
period of about 2 years. Between 2021 and 2022, Bulb decided to rework my account numerous
times, coming up with figures between…
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PV solar cutting out due to grid over voltage in IP11 post code
My DNO provider is Last Mile Asset Management and historically there was a problem with the grid being over voltage & shutting down my pv generation. I have of ocurse written to last mile to complain again. You can see that on Sunday it was a nightmare. The solis data tracker runs on a 5 minute cycle so can miss up time.…
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Oops Octopus what ya doin ? Sorted thanks
Just logged into my account on iPad and iPhone Balance is zero Of course it is, you have got the wrong account number I guess all the energy companies make mistakes at some point Not to worry I have a spreadsheet with records going back 2 years, I provide them with meter readings for both fuels on the 1st of the month…
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Octopus daily usage figures not the same as daily meter reading history
Since 1st April, my daily usage (kWh) in both the App or website do not tally with the figures in the daily meter readings history (in App, click on Usage and scroll down to view meter reading history). Up until 1st April, these were always the same, but since 1st April the daily meter reading values are slightly higher…
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Octopus New "My energy insights"
I can't understand why on earth they have done this. Replacing the old page which let you view by Day, Week, Year etc, the new page apparently only displays bill by bill. So it doesn't add anything, you have those figures already. For example the new view, February split into three chunks, March into four ..
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Help with the MSE energy club switch cashback.
Hello everyone. I used the MSE energy club to switch to an EON next fixed tariff (EON Next Fixed 16m V1) back in January which came with MSE cashback. It tracked correctly on the mse site and stated it could see we were in a switch etc and to check back another time for progress on cashback. Now today when I login to my…
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.