-
Symbio confusing billing - possible VAT errors.
Joined Symbio for cheap energy and aware of the weird account system at the start. First bill and DD based on an over estimate of usage of course but as I understood it this would be adjusted over time as real usage by actual meter readings, supported by photos of the meter, were submitted. Second month bill again…
-
British Gas (BG) complaint form
Hi, BG hide their complaint form. Follow help/support, complaint and you end up here https://www.britishgas.co.uk/complaints/make-a-complaint-credit.html (assuming you pay in the usual way) This page just gives you a phone number, no complaint form or email address. However, if you push web chat they will give you…
-
TIP : how to view the electric night rate on your smart meter
apologies if this is old news, or you already know this. but i thought i'd share a tip as was unsure how to view the night rate on the smart meter. looking on the internet was unable to find the answer, and many other people were asking the same question, or complaining about this "bug". so contacted the energy company who…
-
Fixed or Variable rate energy?
I've read in the weekly email about how energy rates are going up a lot in October, and having just moved into a new property I'm wondering if I should sign up for a fixed rate, because I'm assuming the variable will go up a lot in October? I'd have thought the MSE page on this would say this but it doesn't - am I missing…
-
PFP Energy bringing in debt collectors for seasonal variation.... anyone else?
I've been with PFP Energy around 8 months now and have found them great - no hassle signing up, good information during transfer, easy to use website, friendly contact with their customer services on the very few occasions I've needed it etc. However, recently it seems they've passed on my personal information on to a…
-
Bristol Energy/Together Energy
I was with Bristol Energy which I thought would be an honest reliable company as connected with Bristol City Council. But they decided to sell to Together Energy. Now Bristol Energy are not refunding my credit balance. I have asked at least 10 times. I phoned, and I eventually spoke to a human being but she said she was…
-
Peoples energy could someone have a look please.
MY mother, in her 80's, no internet, asked me to sign her up with PE recently. I submitted meter readings (of which there were 2 day rate & night rate). First issue, where there were 2 readings there is now only 1; meter display cycles through time, date consumption reading and back to time. What may have happened to the…
-
Avro Energy
Through the Cheap Energy Club I recently changed suppliers from Avro to People's Energy. All went well with the switch, apart from difficulty getting a refund of credit that Avro held. The switch took place on 15th April and I only got my refund today - 8 weeks after the switch. They have adhered to Ofgem guidelines -…
-
Avro - leaving is the hardest part
Been an ordeal to leave Avro, even with the MSE switching service. Catch22 situation that Avro refused to use their direct debit to collect any final balance, yet without a meter reading and bill, the balance paid down by my manual payments still wasn't accepted by them. On a dual fuel account, somehow they then allowed us…
-
Cheap Energy Club
Is anybody having problems accessing Cheap Energy Club? I can log in but when I try to pick a tariff I get an Error screen saying "Cheap Energy Club is down" When I try to send a message the email address ginen under contacts comes up as invalid?
-
Avro energy w
Hi, i moved in my new house two months ago, I didn’t know who the energy supplier was until 4 weeks ago when I tried to join Octopus but avro objected. I finally managed to get avro to open account but yesterday they emailed me final bill for £210.93, I paid this bill this morning by my credit card. I checked my bank…
-
Octopus Go - EV Tariff || WARNING ||
I was interested in Octopus' EV Tariff. 4 hours of offpeak electricity each night at 5p p/kwh. This sounds great. However they want to put me on an interim tarrif at 18p p/kwh and join their waiting list for a smart meter before I can take advantage of this offer. Unfortunately, when you ask them how long the waiting list…
-
Scottish Power tarriff end.
Was previously Yorkshire Energy and it looks like the Energy Exclusive tariff we were moved to is ending on 1st July! I didn't expect this to be honest, absolutely zero communication from them regarding the tariff and nothing from their previous emails suggest this tariff was doing to end anyway. Anyone else with YE…
-
EDF ---- Energy de France, I leave in November
Prompted by the attitude of the French, proposing to cut the power off to the Channel islands it is my intention to change my energy supplier from EDF at the end of my current contract, even if it costs me more. Which id the best comparison site to use, MSE? I avoid French products eg apples, in the supermarkets.…
-
MSE News: Symbio Energy rapped over 'threatening' response to negative reviews
Symbio Energy has been hit with a formal warning from review website Trustpilot, after MoneySavingExpert.com brought to its attention the way the supplier responds to negative reviews. Read the full story: 'Symbio Energy rapped over 'threatening' response to negative reviews' Click reply below to discuss. If you haven’t…
-
So Energy - Switch Objection - just a FYI for those considering this supplier
Hi all, newbie here, rarely compelled to write on Forums but I've saved so much time and money using this website, thought I'd contribute :) I've been with So Energy for 2 years, switched over to them as best deal (to my criteria) on MSE and last year remained competitive enough to not switch. This year, I'm moving to a…
-
Deceptive tariff comparison by British Gas
My fixed tariff with British Gas (Energy and Home Services Jun 2021v2) ends 30th June & I just received a renewal email suggesting switch now to a new fixed tariff (Exclusive Fix Oct 2022v2). There is a price comparison showing the annual cost of the two tariffs as almost identical (ignoring the fact that my current tariff…
-
British Gas - Energy Usage Data
Hi, I have been with British gas for a couple of years. Under "My Account" on the web site it used to provide usage data on both my Electricity and Gas usage, i.e. combined. For the last two months or so it has only showed the electricity usage data. There is no data available for Gas usage. Twice now I have had an on-line…
-
Massive Fail on Ebico Living site
Ebico Living have really lost the plot on their quotation site. If you have an E7 meter it asks However, when it does the calculation it double counts the night usage, so their quotation is massively inflated. They obviously meant to label the upper box 'Annual kWh of electricity (day time)'. Their electricity tariff isn't…
-
The hidden costs of a 'free' smart meter
Energy suppliers are charged up to £75 a year per household to rent out the devices * Providers have to pay rent to various firms for the smart meters * This means, although free to customers, their bills might be more expensive * Rents can be as much as 14p a day for energy suppliers It is likely these costs are passed on…
For questions about water supply to your home.
4.3K discussions
28.8K comments
Most recent: Cambridge Water (S.Staffs) taking full bill amount by direct debit despite me already paying by CC by camking
20 May at 8:31PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.