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Urgent Help Needed – Gas Supply Issue Potentially Leading to Court Action
Hi everyone, I'm new here, so I hope this is the right place to post. If not, I'd appreciate it if a moderator could kindly move this to the appropriate category. I run a medium-sized gym business and I'm currently facing a serious issue with our gas meter and supply. Back in 2019, I used a broker called "Make It Cheaper"…
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Is my electricity meter an RTS meter?
Hello MSE members - please can you let me know if my electricity meter is RTS controlled or if it is a traditional clockwork one? I believe it is the latter but my electric company thinks it is an RTS meter! Help please!! photo attached
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Why has British Gas increased my DD?
This discussion was created from comments split from: BRITISH GAS FIXED TARIFF V49 (Recommended by MSE) Outrageous Direct Debit calculation..
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Electricity Act 1989???
our electricity meter has now expired and needs to be replaced immediately in line with government regulations under the Electricity Act. Nearly every month i get asked to change to a smart meter which i decline. Is the above statement correct or is my energy provider trying a new tactic????
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Smart meter failed
Hi all. I have been on E7 via a smart meter for 3 years. This has been fine and saved us a fortune as we have an electric car - so charge it overnight. At the end of last year it failed - stopped recording. I advised my supplier - Utility Warehouse. Since then I have been on estimated bills whilst they try to book a meter…
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https://data.n3rgy.com/ blank data file
Is it just me or are others getting a data zip file with just a tariffs txt file in it?
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British Gas dual fuel to 2 separate accounts
I’ve just had a mad online chat with a British Gas advisor
about changing tariff. It would be easy, I thought, to change to the EV tariff
through the dual fuel deal we have. Not so, apparently as my GAS would go up,
by 30% on the standing charge, and nearly 9% on the unit rate. So I contacted
them by chat. In essence I’d…
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EON late payment markers
Will try and lay the facts out! myself and partner bought our property 8/3/24 before moving in, we engaged with octopus energy to become our supplier (no knowledge of previous supplier) all good and provided octopus the starting meter readings on the 13th (once we had access to our online account) my mistake is not…
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Should we fix our gas and electric for another year?
Hi we have a fixed 1year contract with Octopus that will end on 25th June 2025. Our current tariff is Electric daily charge 65.12p and unit rate 23.83p per kWh Gas daily charge 28.91p and unit rate 6.15p per kWh They have given us a quote for a new fixed tariff that would start on 26th June 2025 The new tariff is Electric…
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Heating hot water cylinder -gas or economy7?
We have a traditional low pressure system with cold water tank in loft. we get cheap electricity 2330-0530 on octopus energy. im trying to work out if its cheaper to use gas to heat the hot water tank ? Or is it cheaper to use the cheap overnight tariff? Has anyone worked out the calculations?
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PAYG Gas Topup - That's never happened before!
Might be one for the meter experts. Sorry the post is a little long but I wanted to try to cover it all. I do intend to call the supplier Monday anyway about this. Brought a £10 topup voucher Saturday. Meter was in the E-Credit but only by a few pence. No previous or other debt owed. Paid that off months ago. No issues…
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Night Storage Heaters Charging during Daytime
Cut a long story short following installation of new smart meter by EDF in readiness for RTS switch off. The meter is located in an area where there is little prospect of connectivity and readings have to be harvested manually for submission to supplier. Water heating is controlled by separate 24 hour clock and this is…
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Loop app - electricity not updating
Hi all, My loop app has not pulled any electric data since 28/03. Gas working fine. Electric still going to Octopus and to Bright so not a meter issue. I’ve re-added my meters but no joy. Anyone else having issues?
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How to use solar panels during a power outage?
I imagine like most forumites who have had solar panels installed which provide 'export' capacity to the grid of any generated excess, our system shuts down during a power outage in order to protect utility worked fixing the national grid. Has anyone invested in, or heard of, a system that might be retrofitted to charge…
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Edf say cant get e7 as not already on e7
Do providers have to legally offer e7 tariffs? I ask as looking to go on e7. I have a smart meter but not currently on e7.EDF say they will only do if im on economy 7 which seems unfair
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Cancelled electricity & gas charge
We recently moved from Scottish Power to Octopus energy. We were out of contract so i didn't see it as an issue. However upon receiving the final bill we were charge £863.64 for Cancelled charges. I have tried contacting Scottish power but we didn't receive a logical reason. Has anyone else has this issue? and why exactly…
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Ecotricity smart meter has stopped working. No response from Ecotricity.
Hi all I moved to Ecotricity 2 months ago. They installed the smart meter and it worked for nearly 2 days, and then stopped working. Ive been trying to contact Ecotricity for a few weeks but they dont answer emails or messages. So Im at a loss. Does anyone know possible causes of why the smart meter isnt working? It cant…
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EON-NEXT SAYS BACK BILLING DOES NOT APPLY - HELP
I have just received my first bill from
Eon-Next, having moved to them on 1st March 2025. They took over my
Npower account from 1st January 2021 and billed me up to 27th March
2021, after which I moved to EDF. I returned to Eon-Next as a
customer on 1st March 2025. I was expecting a bill for my March
usage, with my March…
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Is this an RTS meter?
Hi was wondering if anyone can advise if this is an RTS meter? It's a 5254e single phase. I can't see radio teleswitch written anywhere on the set up. Thank you.
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RTS SHUTDOWN AND THTC
I am a customer with EDF living in Aberdeenshire with electricity as my primary source of heating. My heating is on a standard variable heating tariff and this controls timed power to my storage heaters and 24/7 power to my panel heaters etc, all controlled by a RTS meter. This setup is THTC and was originally installed by…
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