-
EDF Internal Switch Fee
Hi Just wondering if anyone has recent success of having the fee being waived for an EDF internal switch? Cheers
-
octopus new tariff july v1
a new tariff has appeared on octopus, still higher than what i took out in may with edf also no exit fees fixed till sept 26 so its still a no for me
-
Advice Needed – Second EV Charger + Tesla Powerwall 3 + Garage Setup + heat pump
Hi all, I’m planning to install a second EV charger and possibly a Tesla Powerwall 3 and heat pump and would really appreciate advice on how best to approach the setup. I’ve already had one quote, but I’m getting mixed messages from different electricians, so I want to sanity-check everything before I proceed. 🏠 Current…
-
The Student Energy Group + Corona
My son has recently moved into a new rental and requested to switch his energy suppliers to Octopus. Electricty switch went smoothly, whilst the current gas supplier objected. He investigated with the landlord to find the previous tenants had gas supplied via The Student Energy Group - TSEG (but not electricity). So, son…
-
Remote Switch Meter to Single Rate Tariff
My old meter was Economy 7 but I don't have storage heaters so when I had my new smart meter fitted, I requested a Single Rate Meter (I was already on a single rate tariff for day/night readings). I was told that there is only one smart meter and it can be set at either single rate or dual rate & it can also be remotely…
-
Looking for gas meter no standing charge
Hi. I’m new and this is my first post . i had my gas cut off a year ago and SGN have just come round and said my meter is gone but the gas feed is still coming into the house . they have told me I have a month to get a meter installed or they will cut my gas off in the road outside - and to reconnect it will be over £1000…
-
Weighing up my options
Hi all, I've had an email prompt from E-on Next to say that my dual fuel tariff ends on the 11th August 2025, so I'm weighing up my options about what to do next. I prefer to go for price certainty so I've already started looking for a new tariff, but I was curious whether to wait until closer to the time to sign on the…
-
ovo direct debit
Hi guys been with ovo for years and have always been good with Bill payments. Now I have built up £400 credit and for the last few months the dd has gone higher?? What gives. I have even sometimes top up the balance. So if I have £400 credit should the direct debit payments be lower?.
-
OvO billing (hfc vs m^3.... I think)
Be grateful if someone could chime in and check my math here. I woke up this morning to an email advising hat due to an error on OvO's side I was £454.27 in debt and that I should call on Monday to discuss a repayment plan. there was then a second email advising that they have initiated a meter reading dispute. I had both…
-
Price comparison site E7 difficulties
I am with EdF on their Standard Variable E7 tariff, but I'm aware that I could probably be getting better prices, so I'm looking at whatdeals are available However, nearly every price comparison website I have used (including the MSE Energy Club comparison tool) does not recognise that I am on an E7 tariff. The only one…
-
Anyone use octotrak , the domain has expired
As the headline octotrak.com has expired
-
Better to fix for 12 or 24 months?
Hello everyone, I recently did an energy tariff comparison via the tool on MSE. The result I got suggested that I should stay with my current provider, but switch to one of their fixed tariffs. There are 2 on offer, either fixing for 12 or 24 months. The difference in price is only £1/month. My feeling is that fixing for…
-
New build - smart meters won't work - Octopus being useless
Smart meter not working - Octopus being useless Hi everyone, I'll keep this as simple as I can. I moved into a new build a year ago, transferred Octopus Go from my old property, everything seemed fine.In December, octopus decided to revert my tariff to standard as they discovered the smart meters had not been…
-
Octopus Not So Smart Meter
All, I have been with Octopus for over 4 years. In all that time I have never had gas usage show on my meter. I have previously tried several times to get this rectified. Each time it dies a death as Octopus just let the request go cold. I am trying again and am a few months in to the latest request to get gas usage…
-
UW account taken by Octopus?
We were happy enough with Utility Warehouse for 15+ years, until I recently could not input our monthly readings on the UW app. I’m being presented with a page that asks me if I want to join UW energy? I can’t get out of this screen, so entered my readings on the UW automated phone line. UW say that my account has been…
-
Frustrations with OVO and refunds
Hi all. Having a massive frustration with OVO. Long story short, was going to switch to a new fix with them, cancelled after one day due to a better offer from current provider. Called OVO to cancel, was assured everything was cancelled. Lo and behold, direct debit wasn't, but the account was. They now want to issue refund…
-
British Gas back billing
Hi folks! Hoping for some advice or if someone has similar experience. I've experienced a few issues with British Gas (they only supply our gas) over the last 18 months but this latest one not only takes the biscuit, it takes a whopping cream cake. Allow me to explain. On 23rd June '25 I gave BG my gas reading as I do…
-
crystal ball question ?
hi, My octopus fixed deal ends 21st august & have just been looking round for fixed offers. my electric is classed as very hi where as my gas useage is low for the size of my house. 11500 gas 6300 electric. Does anyone know of any decent offers about at the moment for fixed tarrifs & also heres the crystal ball question,…
-
Have a smart meter for electricity, is there any point in getting one for gas?
Earlier this year, after about 12 months of battling, we got a smart meter installed. The installer only fitted the electiciry meter, left gas alone.We are happy, really, that we can now use a smart tarrif with Octopus.It's not much of a chore to manually send gas meter readings, and I have a nagging doubt that if we book…
-
still getting spin the wheel
after leaving octopus in may, i still have the octopus app on the phone account has been closed & final bill issued also closed on my credit file i was messing about with the app, and spin the wheel still works so i give it 2 spins and gained 2 x £1 and went straight onto my balance so if i keep getting this every month…
For questions about water supply to your home.
4.3K discussions
28.8K comments
Most recent: Cambridge Water (S.Staffs) taking full bill amount by direct debit despite me already paying by CC by camking
20 May at 8:31PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.