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Old First Utility Customer Nightmare - Shell Energy chasing for a debt that doesnt exist!
Hi All I have been having a nightmare for 4 months with Shell Energy. Back in 2013 i had an account with First Utility. When we moved house I ended up getting £200 refund for the credit balance that was left, though this took months to get. Fast forward to summer 2022 and on looking at my credit report I see "Shell Energy"…
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How was your month?
First of all, I want to say a big thanks to you lot in here. The amount of help and info I've picked up has made this period a lot less stressful than it could be. So the thread is basically a month end tally. Why not start at October as it's likely a month of habit change for plenty of households i.e. the CH has probably…
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Energy Usage Double the 'Average' Am I missing something?
Like everyone I've started paying more attention to our energy usage and was disturbed by the results. I downloaded our usage (based on actual readings over last 2 years) and it showed Electricity usage pa of 8,600 kwh and gas at 28,000 kwh per year! That's around double the 'average' for a 4-bed house. Based on that…
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Still haven't received my £66 voucher for the energy bills support scheme - advice anyone?
I have a prepayment metre (not a smart metre) for my gas and another for my electricity, both with British gas. According to the government website I should have received a voucher or £66 by 17th October at the latest as the first instalment of the £400 which every household is entitled to. I contacted British Gas to say…
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How do you know if a 'meter reader' isn't a criminal pretending to be one?
I don't answer my door to anybody unless I know who they are and am expecting them. If somebody claiming to be a meter reader comes to my house, how should I know they aren't a criminal trying to gain access to my house so they can attack me once inside? (Yes, I know, this never happens, and criminals never force their way…
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Energy savings
Not sure where else to put this but just thought I'd share our KWH savings. Eldest son went to uni 6 weeks ago, with that the x-box and gaming PC usage was dramatically reduced. Usually we clock up circa 245kwh a month, this month just 185Kwh. I think as a now family of 4 and that we've just had half term we will be able…
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£400 Energy Grant for Residential mobile home park
I have been sent this, https://www.gov.uk/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022 ,it is an update on the government website, laying out how the grant is to be paid to residents buying gas and electric from the owners or management and not having a direct energy…
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MSE News: British Gas and EDF reopen Warm Home Discount schemes in Scotland - how to apply
Scottish households on certain benefits can get £150 off their energy bills this winter under the Warm Home Discount scheme – but, unlike in England and Wales, many in Scotland still need to apply. With major suppliers British Gas and EDF reopening applications, here's how to check if you're eligible. Read the full story:…
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British Gas refusing to send my EBSS payment and other issues.
This is a long chronological history of “how many ways can I as a company be incompetent; let me count them” rant. The TL:DR (To Long:Didn’t Read) is that I’ve not had my EBSS payments and British Gas are currently telling me that the EBSS payments are nothing to do with them and that its the government that is issuing the…
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SSE/OVO Not paying £66 energy support to pre payment meter customers
Hello I am hoping you savvy forum members may be able to advise me on this predicament my elderly mother finds herself in. My mum's a old fashioned pre payment meter customer and has been for almost 40 years. So we've been expecting to receive her energy support assistance from OVO/SSE her energy supplier in the form of…
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Help me to decide which tarrif
My contract is about to run out. Next years proction is about £2400 for dual fuel. Variable traffic 1 year fixed 3 tear fixed Given that they are saying this could go up to £4,500 In April how on earth do we decide and given my old age pension is about the same as that figure Help me to choose please
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Shell faulty gas meter - Where do I stand?
Since switching to Shell back in Oct 2021 due to my old supplier going bust, my gas meter (the actual meter itself, not the in-house display) has not worked at all. Shell confirmed it was faulty and have sent two engineers in recent months out to fix, then to fully replace it, but it's still not working and I can't obtain…
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Dehumidifier usage cost
Good afternoon, I know this board has a wealth of members with wonderful knowledge so I hoped you could help me. Since the temperature has dropped a lot here and the rain has arrived, I am running a Meaco dehumidifier in my daughter’s room - we get damp here and until financially we can deal with the damp proofing and get…
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Ovo Energy - Inflated Usage prediction figures...
Hi everyone, If you are with Ovo Energy it might be worth checking how they are calculating your direct debits... I was with SSE until Ovo took them over earlier in the year, so on my online account it only usage figures for the last 3-4 months. I couldn't find anywhere on my account or on my bills my yearly predicted…
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The myth of "Typical Usage" - the Green penalty
As the “average family 2.4 kids” does not really exist, nor
does the “typical household energy useage” They are averages, not medians. They are as unrealistic as
having 2.4 children. So when we are given government statistics of £2500 typical
energy bills , for a mid-terrace home, this can be wildly inaccurate. We, the…
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Changed back to my fixed tariff from SVR with EDF
I am so fed up of worrying about this (like everyone else) me and husband had a chat and decided to see if we could go back on our fixed tariff with EDF. We went on Fix Total Service May24v3 (E7) on 26th May 2022 but then switched to SVR as the price cap was cheaper. Just spoke to EDF and they have put us back on the May…
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VAT being charged on whole amount of bill, ignoring £66 discount. Is that correct?
Unit Rate31 Aug 22 – 07 Sep 22984.0 C1014.0 R30.0 kWh37.33p£11.20Unit Rate07 Sep 22 – 01 Oct 221014.0 R1163.0 C149.0 kWh37.33p£55.62C = Customer Read, R = Routine, S = Special, *E = Estimated Energy Bills Support Scheme Oct−£66.00Standing Charge (30 days @ 47.67p per per day)£14.30Subtotal excl VAT£15.12VAT (Domestic…
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OVO "You're moving to a monthly Direct Debit"
I pay my combined gas / electricity by quarterly DD. I've never had any problem making these payments. Now I'm being told (not asked) that I have to pay monthly DD in advance. No choice except "Change Supplier". This is supposedly to help me budget (I don't need help). In fact this is because they've "updated their…
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Energy rebate billing
Hi, I have just received my 6x monthly review bill from EDF. It is showing the first (October 2022) energy rebate payment as a payment refund as opposed to credit. I thought the payment was a non-refundable grant? The way I have been billed means I will still end up paying for the energy equivalent to the rebate amount,…
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£400 Energy Grant for Residential Park Homes
I have today seen this. Park Home Residents News Please, please if you have an email address will you ensure this information is passed to our membership secretary (membershipNAPHR@yahoo.com). Our volunteer membership secretary has a huge workload and we are looking at simplifying the processes. This will entail, wherever…
For questions about water supply to your home.
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17 August at 3:42PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.