-
Economy 7 meter issue - RTS vs Smart, massive mis-read
Evening all! First time poster...hopefully you can provide some advice! Please excuse the long post... Back in July, I had my RTS meter replaced with a smart meter. There have been a few issues, with the key points highlighted in bold: 1) It appears that the meter failed to connect for above two months. During that time,…
-
British Gas, Collective Nov26
Hi, I applied for the BG Collective Fix through MSE Energy Club a month ago but I've heard nothing back from BG. Are others experiencing delays? My current BG fix expires end of Oct so I'm concerned BG are stalling. They had already offered me a new fix before the MSE Collective offer cam up and they are still offering…
-
Outfox Energy
Has anyone else had a terrible experience with Outfox Energy?I signed up with them for a £70 monthly fixed rate deal with both gas and energy on July 17, stupidly ignoring the £250 exit fee.On October 2, they said the rate was increasing by 60% to £125.68.I replied by saying I wanted to be released from the contract…
-
MSE News: 'Fix energy back-billing, Standing Charges and more', MPs urge citing Martin and MSE
More needs to be done to help consumers struggling with energy bills, a cross-party group of MPs has said. The Energy Security and Net Zero (ESNZ) Committee has urged the Government to take action, citing evidence given by MoneySavingExpert.com (MSE) and its founder Martin Lewis... Read the full story: 'Fix energy…
-
Octopus Fixed and Intelligent drive pack
The £30 drive pack is my best option by far. I have an Ohme home pro. Trying to sign up it's hard to make any progress. I have gone through the sign up process, it says we'll tell you when we've added it. No confirmation email or anything. If I ask octopus help via email (since anything else seems to no longer be an…
-
Moved: Eon Next demanding more proof of solar ownership
This discussion has been moved.
-
MSE News: Ovo Energy to double cost of home EV charging for some – should you ditch and switch?
Ovo Energy is hiking the cost of the electricity unit rate on its popular 'Charge Anytime' electric vehicle (EV) add-on from 7p/kWh to 14p/kWh on Tuesday 4 November, while launching new optional monthly subscriptions at the same time. If you're an existing Charge Anytime user, you'll need to weigh up whether to stick with…
-
Final Bill Credit Repayment - Octopus Energy
I've recently left Octopus Energy, I switched away from them on the 26th August and I got a final bill from them on the 9th of September which clearly stated the balance owing to me would be repaid by the 24th of September but this wasn't paid over until the 20th of October. I had to chase to get this refund and I was sure…
-
Wrong entry on credit file, huge impact - where do I stand?
Hi, So earlier in the year I completed a energy switch from one supplier to another as my cheap deal had reached the end of term. EDF agreed the handover meter readings and all was well I thought. New payments have gone via direct debit to new supplier, old direct debit still live to clear/refund any over or under…
-
Fixed tariff ending, when to switch
My fixed tarrif with Octopus is ending mid December, I have been offered to switch to a new fixed or variable. The new fixed is obviously slightly more expensive than my current one. Do I switch now or hold off until nearer the time. I realise the offer may change and the next fixed may be even more expensive so am I…
-
Can a faulty meter correct itself?
I changed my supplier They took the 1st reading from the smart meter and 1 four months later. It then stopped sending readings I submitted a reading 12 months later and the usage had been in line with my historical usage. 7 weeks later I tried to submit a reading which it refused to accept. I later found it showed usage of…
-
Storage Heater Cost/Benefit Calculation Check
Hello all. Been in this flat for nearly 3 years now. It's a maisonette and the top floor bedrooms get very cold (poorly insulated roof) The previous owner removed the two storage heaters from the upstairs bedrooms, replaced with simple plug-in heaters which I set timers to run using Tapo switches. I was looking to possibly…
-
EDF have changed Economy 7 times
I have a property with Economy 7 as my only heating (since 1991!) I'm on a standard variable E7 tariff with EDF. A smart meter was installed in Feb 2024 anticipating the RTS switch off. It has worked perfectly, with 5 night storage heaters receiving low rate electricity between 00.30 - 07.30 (GMT) for 16 months. But, in…
-
Moved: LanesGroup flooded my garden with raw sewage –Sewage Provider cleaned it up, can I get compe…
This discussion has been moved.
-
Looking for EV Electricity only tariff
I have looked in the Cheap Energy Club for an EV tariff, i.e. pay less over night. The results do not help very much as EV tariffs are not shown. When going to energy company sites they don't show their EV tariffs - easiest way found is to google the company with EV tariif. I currently am on Ovo with their Charge Anytime.…
-
Octopus 3 hour Free Electricity Session tomorrow
Hi All, Octopus have a 3 hour free electricity session tomorrow from 12-3pm, for extra electricity used above normal usage. I'm specifically wondering how they calculate this over longer sessions such as this 3h session. We are on Octopus Cosy, so normally our usage is zero between 12-1pm (as we're on battery) but would…
-
EON next drive smart V5.2 tariff
As my current supplier, Tomato energy, is on its last leg, I figured that the above tariff is my next best option. Iam confused about the smart charging. I understand that you can charge your EV during peak time at off peak rate (only EV, not appliances) but is that anytime during the day? I leave the house at 7 am and…
-
oil fill rad
can anyone advise i'm on edf and on there sunday saver getting between 8-12hrs free electric on a sunday now ive seen on tesco site there offering a 2kw oil filled rad for £48/ screwfix 2.5kw same price i was thinking of getting this and only using it on a sunday with the free electric as winter is around the corner and…
-
Petition To Ban Exit Fees Within Suppliers
I, like I think most customers, assumed Exit Fees only applied if you change suppliers, but was shocked to find out EDF charged me £50 to switch to a cheaper tariff with them. Exit should mean leave no penalise customers for switching to a cjeaper tariff! I do not understand how this is legal. For that reason I have…
-
Scottish Gas
Looking for advice about a dispute with Scottish Gas relating to my late fathers energy bill. He had a smart reader which did not work and we constantly complained about it. My Dad paid his bills even though they were estimates. He passed away in October 2023 and I contacted Scottish Gas who told me not to pay any bills…
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: No contact from water company by nologo
17 August at 3:42PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.